Cosman

Q: Do Not Disturb can be dangerous

Several months ago on a Sunday morning, I set the Do Not Disturb function in my iP6 to 9-12am to keep the phone from ringing during the church service.  The time set funtion (ON/OFF) did not indicate weekday, weekend…, so I assumed it was a one time set that would expire after one use.

 

How wrong I was.  For the next several months I noticed a lot of “dropped” calls.  They would show up as missed calls with voicemails.  Some calls came though, some calls didn’t.  This phone is my only business phone as well as personal.

 

I thought it was my lousy ATT service.  After and hour on the phone with the Philipines, I was no further along.  Another hour with Apple support (they coulldn’t call me, I had to call them), I finally saw the DND setting was still active.

 

All that time, my phone was off from 9-12am every day.  Even through a reset.

 

How simple would it have been for Apple to make DND clear and easy to use?

 

1. set it once for a random meeting, movie, visit

2. set it for every Sunday 9-12, or any other regular meeting.

3. etc...

 

 

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Jan 7, 2016 9:38 AM

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Q: Do Not Disturb can be dangerous

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  • by Cosman,

    Cosman Cosman Jan 7, 2016 1:43 PM in response to AustinJGibson
    Level 1 (20 points)
    Mac OS X
    Jan 7, 2016 1:43 PM in response to AustinJGibson

    I’m not the one arguing, I am merely stating my case.  Where does DNS “clearly” state “recurring”.  From what I see, it says absolutely nothing, which is the origin of the problem.

     

    In fact, if they had included the word “recurring”, I would never have had a problem.

  • by KiltedTim,

    KiltedTim KiltedTim Jan 7, 2016 1:48 PM in response to Cosman
    Level 9 (55,588 points)
    Mac OS X
    Jan 7, 2016 1:48 PM in response to Cosman

    It doesn't say "recurring" because it's either On or Off. The schedule is 'recurring'... that's why it's scheduled. If you don't have a schedule and you manually turn it "On", then you have to manually turn it "Off" to turn it off. Just like the lamp in your living room... Why is this so hard to understand?

  • by Cosman,

    Cosman Cosman Jan 7, 2016 2:01 PM in response to KiltedTim
    Level 1 (20 points)
    Mac OS X
    Jan 7, 2016 2:01 PM in response to KiltedTim

    You just spent 50 words explaining exactly why they should have included some notice of function.  Why is that so hard to understand?

  • by KiltedTim,

    KiltedTim KiltedTim Jan 7, 2016 2:13 PM in response to Cosman
    Level 9 (55,588 points)
    Mac OS X
    Jan 7, 2016 2:13 PM in response to Cosman

    Be careful... hot coffee is "hot".

  • by AustinJGibson,

    AustinJGibson AustinJGibson Jan 8, 2016 3:15 PM in response to Cosman
    Level 4 (1,030 points)
    Jan 8, 2016 3:15 PM in response to Cosman

    If you don't like it, switch to Android. It's that simple. Or, build your own phone using plenty of "common sense" and call us when it's ready.

     

    Best regards,

    Austin

  • by deggie,

    deggie deggie Jan 8, 2016 3:40 PM in response to Cosman
    Level 9 (54,563 points)
    iPhone
    Jan 8, 2016 3:40 PM in response to Cosman

    There is a notice. The whole section is under "Scheduled". I asked a number of people in the coffee shop if they found this to be dangerous and understood what scheduled meant. None of them had a problem with it and there are very, very few posts with people having and issue with this.

  • by Cosman,

    Cosman Cosman Jan 8, 2016 5:39 PM in response to KiltedTim
    Level 1 (20 points)
    Mac OS X
    Jan 8, 2016 5:39 PM in response to KiltedTim

    Except when it is iced coffee.

  • by Cosman,

    Cosman Cosman Jan 8, 2016 5:40 PM in response to AustinJGibson
    Level 1 (20 points)
    Mac OS X
    Jan 8, 2016 5:40 PM in response to AustinJGibson

    Oh, the old “if you don’t agree with me, you should go somewhere else argument”.  Look in the mirror when you say that.

  • by KiltedTim,

    KiltedTim KiltedTim Jan 8, 2016 11:06 PM in response to Cosman
    Level 9 (55,588 points)
    Mac OS X
    Jan 8, 2016 11:06 PM in response to Cosman

    <Edited by Host>

  • by Cosman,

    Cosman Cosman Jan 8, 2016 5:54 PM in response to deggie
    Level 1 (20 points)
    Mac OS X
    Jan 8, 2016 5:54 PM in response to deggie

    I expect that not a lot of people use the DND function.  You didn’t state how many of the coffee shop people use the function anyway.  The question here is Apple’s lack of attention to a programming detail that could have bad consequences for a casual user, since it could eliminate all contact when a person is not expecting it.

     

    It doesn’t matter what programming skill Apple has to program a “switch” to turn something on and off.  It does matter that they make sure the people who it use can identify its function easily.  This was Steve’s argument from day 1.  The programmers were not in charge, the human interface people were.  This is one case where they ingored that principal.

  • by deggie,

    deggie deggie Jan 8, 2016 5:53 PM in response to Cosman
    Level 9 (54,563 points)
    iPhone
    Jan 8, 2016 5:53 PM in response to Cosman

    Every one of them had used DND. Every one of them understood what the words "Scheduled" and "Manual" meant. You are a sample of one. If you believe Apple should use a word other than scheduled send feedback to them.

  • by AustinJGibson,

    AustinJGibson AustinJGibson Jan 8, 2016 5:59 PM in response to Cosman
    Level 4 (1,030 points)
    Jan 8, 2016 5:59 PM in response to Cosman

    What is your point in this discussion? Starting arguments with fellow Support Community, as in this is where you come to get help with an actual problem, members is not going to change anything.

     

    Best regards,

    Austin

  • by Cosman,

    Cosman Cosman Jan 8, 2016 6:12 PM in response to AustinJGibson
    Level 1 (20 points)
    Mac OS X
    Jan 8, 2016 6:12 PM in response to AustinJGibson

    I might ask the same.  I posted a failure on Apple’s part to do good Human interface programming on something that can cause people problems, and a number of others posted counter points which I don’t think address the question.

     

    You are right in that this is less a problem solving thread than a usability thread.

  • by AustinJGibson,

    AustinJGibson AustinJGibson Jan 8, 2016 6:27 PM in response to Cosman
    Level 4 (1,030 points)
    Jan 8, 2016 6:27 PM in response to Cosman

    In fact, you are in violation of the Apple Support Communities Use Agreement, which can be viewed below. I have included the specific part of the agreement that you are in violation of below.

     

    1. Post constructive comments and questions. Unless otherwise noted, your Submission should either be a technical support question or a technical support answer. Constructive feedback about product features is welcome as well. If your Submission contains the phrase "I'm sorry for the rant, but…" you are likely in violation of this policy.

     

    Apple Support Communities Use Agreement

     

    Best regards,

    Austin

  • by deggie,

    deggie deggie Jan 8, 2016 7:11 PM in response to Cosman
    Level 9 (54,563 points)
    iPhone
    Jan 8, 2016 7:11 PM in response to Cosman

    It really isn't a usability thread. It is one person saying they couldn't follow the wording or mistook what the word "Scheduled" meant and did not read the documentation when they were confused. And for some reason couldn't see a blue moon on their screen for several months.

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