kewAPPLEsupport
Level 1 (0 points)

Q: Can't access the Mac App Store since upgrading 10.11.2

Click on the store icon, store attempt to open with spinning wheel but never shows any of the content pages???

MacBook, OS X El Capitan (10.11.2), Late 2008 Aluminum Macbook!

Posted on Jan 7, 2016 5:38 PM

by kewAPPLEsupport,Solvedanswer
kewAPPLEsupport kewAPPLEsupport
Level 1 (0 points)
A:

MrHoffman,


Most grateful for the tips! I ran EtreCheck and got system report, then did a safe mode reboot (which took some time) then the system restarted in regular mode (again took some time) Once fully up attempted and was successful getting into the Mac App Store. Not sure what the problem but your tips got me able to access the store.


The EtreCheck was very interesting and pointed out a few things to tweak, fixed and delete. I pretty much just shy of an intermediate level user and don't attempt to jump in over my head!


Many thanks!!!!!

Posted on Jan 7, 2016 8:16 PM

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kewAPPLEsupport

Q: Can't access the Mac App Store since upgrading 10.11.2

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  • Helpful answers

  • by MrHoffman,Helpful

    MrHoffman MrHoffman Jan 7, 2016 7:59 PM in response to kewAPPLEsupport
    Level 6 (15,637 points)
    Mac OS X
    Jan 7, 2016 7:59 PM in response to kewAPPLEsupport

    Do you have any NTFS disks around?

    Please try rebooting through Safe Mode — which clears and rebuilds caches — and see if that clears this?

    Any adware or other such installed?  If you're not sure, Etrecheck can generate a diagnostic report that can then be posted here.

  • by kewAPPLEsupport,Solvedanswer

    kewAPPLEsupport kewAPPLEsupport Jan 7, 2016 8:16 PM in response to MrHoffman
    Level 1 (0 points)
    Jan 7, 2016 8:16 PM in response to MrHoffman

    MrHoffman,


    Most grateful for the tips! I ran EtreCheck and got system report, then did a safe mode reboot (which took some time) then the system restarted in regular mode (again took some time) Once fully up attempted and was successful getting into the Mac App Store. Not sure what the problem but your tips got me able to access the store.


    The EtreCheck was very interesting and pointed out a few things to tweak, fixed and delete. I pretty much just shy of an intermediate level user and don't attempt to jump in over my head!


    Many thanks!!!!!