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Micheleyee

Q: pad air 2 cannot be used because it requires a newer version of iTunes. Go to www.itunes.com to download the latest version of iTunes.

I do have the newest version of itunes 11.4 on my mac, however I received the following message while I tried to backup and restore the ipad air 2.

 

"ipad air 2 cannot be used because it requires a newer version of itune.

Posted on Jan 8, 2016 6:00 PM

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Q: pad air 2 cannot be used because it requires a newer version of iTunes. Go to www.itunes.com to download the latest version of iTu ... more

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  • by Eric Root,

    Eric Root Eric Root Jan 9, 2016 8:18 AM in response to Micheleyee
    Level 9 (71,401 points)
    iTunes
    Jan 9, 2016 8:18 AM in response to Micheleyee

    You will need to update your OS to at least Mountain Lion in order to get the newest iTunes.

     

    Check that your computer is compatible with Mountain Lion/Mavericks/Yosemite/El Capitan.

     

    To check the model number hold down the option/alt key, go to the Apple menu and select System Information.

     

          iMac (Mid 2007 or newer) model number 7,1 or higher

     

          MacBook (Late 2008 Aluminum, or Early 2009 or newer) model number 5,1 or higher         El Capitan requires early 2015

     

          MacBook Pro (Mid/Late 2007 or newer) model number 3,1 or higher

     

          MacBook Air (Late 2008 or newer) model number 2,1 or higher

     

          Mac mini (Early 2009 or newer) model number 3,1 or higher

     

          Mac Pro (Early 2008 or newer) model number 3,1 or higher

     

          Xserve (Early 2009) model number 3,1 or higher


    Your Mac needs:

     

          OS X v10.6.8 or OS X Lion already installed

     

          2 GB or more of memory (More is better - 4 GB minimum seems to be the consensus)

     

          8 GB or more of available space

                     

    Check to make sure your applications are compatible. PowerPC applications are no longer supported after 10.6.      

     

    Application Compatibility

     

    Applications Compatibility (2)


     

    El Capitan 10.11 Compatibility information

     

    Do a backup before installing, preferable 2 backups on 2 different drives.