nicole1285

Q: iphone 6: siri and voice text not working.

I did siri trouble shooting, and restored phone completely. Siri hasn't worked at all since turning the phone on (Sept.19th). Mic works - can make calls, voice messages etc. Is there something that I'm not doing? or do I have to get a new phone?

iPhone 6, iOS 8

Posted on Sep 21, 2014 6:09 AM

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Q: iphone 6: siri and voice text not working.

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  • by Akbar1906,

    Akbar1906 Akbar1906 Oct 8, 2015 4:27 AM in response to Gs29
    Level 1 (0 points)
    Oct 8, 2015 4:27 AM in response to Gs29

    Exactly the same issue as mine. Whatsapp/Line/Skype call is not working if it is on loudspeaker (the other side only hear static noise). On normal position (phone on ear) everything is fine. Siri can't hear me, but if I use earphone, Siri works fine. (I am worried that one of the microphone is not working)

     

    Strange thing is if I call with Facetime audio, loudspeaker works fine. Voice memo also works fine (maybe the other microphone works??)

     

    I tried these things when I contact Apple Support:

    1. recording voice memo (to check bottom microphone)

    2, recording video using back camera (to check top microphone)

    everything seems fine. the sound quality is good for both case.

     

    Then they suggest me to restore the iphone but not uploading back up (to see if it is a software problem that could be cause by third party apps)

    I'll try to do that.

    Last one is to go to Apple to get it fixed if it is a hardware issue (I hope not)

     

    Do you resolve the problem? Would love to hear your update.

    Thanks

  • by paulpp,

    paulpp paulpp Oct 12, 2015 6:31 AM in response to Akbar1906
    Level 1 (32 points)
    Mac OS X
    Oct 12, 2015 6:31 AM in response to Akbar1906

    Am also having many problems.  For now at least it seems on with an American voice but not a British voice set.

  • by Gs29,

    Gs29 Gs29 Oct 12, 2015 6:40 AM in response to Akbar1906
    Level 1 (0 points)
    Oct 12, 2015 6:40 AM in response to Akbar1906

    nothing will work they will keep asking you to do the same things and don't send the phone to them they are not capable of find the issue. The best to do is get a genius bar appointment and show them what is the problem. the problem is that your bottom mic is not working, I went to apple store and they replaced the phone in warranty for a new one and that solved the problem (even though I had to have a second replacement as the first one went dead 2 hours after I left the store)

  • by rathnasingh,

    rathnasingh rathnasingh Oct 28, 2015 12:40 AM in response to Coolbobcat2
    Level 1 (0 points)
    Oct 28, 2015 12:40 AM in response to Coolbobcat2

    My siri works only when my earphone is connected with the phone. otherwise it doesn't work. If there is a solution, please update. it is really frustrating.

  • by DaddyOFTheMacDaddy,

    DaddyOFTheMacDaddy DaddyOFTheMacDaddy Oct 31, 2015 3:14 PM in response to Akbar1906
    Level 1 (20 points)
    Oct 31, 2015 3:14 PM in response to Akbar1906

    I've tried all the solutions found here on this forum without success. I was on the phone with Apple support for about an hour without success. I have since gotten a new phone and all I now can use Siri again, however prior to the new phone arriving, I searched on YouTube and found a couple of people with the same issue of their Siri not working. Two of the YT channels realized the ribbon cable for the mic was not working. They replaced the ribbon cable and all was fine.

     

    Hope this helps those still searching for a solution. Buy a mic cable on eBay and try.

  • by jhh44,

    jhh44 jhh44 Nov 30, 2015 6:14 AM in response to nicole1285
    Level 1 (0 points)
    Nov 30, 2015 6:14 AM in response to nicole1285

    I am also having the same issue with SIRI and my voice txt messaging... I am an avid apple follower, but this is absolutely absurd that APPLE would let this go without fixing the issue since it seems to be pervasive in the community... I am losing faith in APPLE providing a quality product... I have had other minor issues that I don't hear anyone experiencing on the SAMSUNG.

  • by BigEasyMac,

    BigEasyMac BigEasyMac Dec 3, 2015 8:08 AM in response to Akbar1906
    Level 1 (0 points)
    Dec 3, 2015 8:08 AM in response to Akbar1906

    You must enable dictation also. Go to settings general then keypad you will see it there turn it green. by also I mean as well as having Siri turned on under General settings as well. I just spoke these words

  • by jhh44,

    jhh44 jhh44 Dec 3, 2015 9:15 AM in response to BigEasyMac
    Level 1 (0 points)
    Dec 3, 2015 9:15 AM in response to BigEasyMac

    Nope, didn't work... just checked, already enable... disabled then re-enabled... still no success.

  • by robarooo,

    robarooo robarooo Dec 10, 2015 2:04 PM in response to Paulie in LA
    Level 1 (0 points)
    Dec 10, 2015 2:04 PM in response to Paulie in LA

    Resetting the network settings actually restarts your phone in the process. I actually think that resetting the network settings doesn't actually do anything. It's the restarting of the phone that fixes the problem. I think this because I restarted my phone manually (without resetting the network settings) and siri worked after restart but only for a few days and then it stopped working again. This tells me that it's a software issue. Anyone who gets a phone replacement and says the issue is fixed should wait a few days. Siri always works for a few days after restart and then it stops working. So when you get a new phone sure it'll work but just give it a few days and you'll see siri stops working again. I hope apple fixes this bug soon.

  • by aveulivm,

    aveulivm aveulivm Jan 8, 2016 9:30 PM in response to robarooo
    Level 1 (0 points)
    Jan 8, 2016 9:30 PM in response to robarooo

    I have the same issue with Siri not working with built in mic, but it would work with headphones.  So I tried the unthinkable, I tried Google and Cortana.  To my amazement they both work great with the built in mic.  Who would have thought.  Apple needs to get this resolved.

  • by bryan.vance,

    bryan.vance bryan.vance Jan 8, 2016 9:34 PM in response to aveulivm
    Level 3 (869 points)
    iPhone
    Jan 8, 2016 9:34 PM in response to aveulivm

    Youre comparing Apple to oranges...

    Cortana and Google use the bottom mic I believe. 

    Siri uses the top mic where the receiver is.

    YOu can test this by recording a video with the front camera and see if it records sound.

    THe bottom mic is used for calls and you can test it by recording a voice memo.

  • by bryan.vance,

    bryan.vance bryan.vance Jan 8, 2016 9:36 PM in response to bryan.vance
    Level 3 (869 points)
    iPhone
    Jan 8, 2016 9:36 PM in response to bryan.vance

    SIri not hearing you is usually caused by debris in the receiver mesh.

    Try brushing the receiver with a clean toothbrush and then test the front mic again.

  • by adammusic,

    adammusic adammusic Jan 8, 2016 9:43 PM in response to bryan.vance
    Level 1 (0 points)
    Jan 8, 2016 9:43 PM in response to bryan.vance

    siri wouldnt work on my dads 6. Had to send it to apple to repair. Replaced microphone. Others online complained of same thing, not debris. Resetting etc wouldnt fix it. I Would suggest getting it repaired through apple if still under warranty, if the basic troubleshooting options dont work.

  • by Derek_Brown,

    Derek_Brown Derek_Brown Jan 9, 2016 6:34 AM in response to Coolbobcat2
    Level 1 (0 points)
    Jan 9, 2016 6:34 AM in response to Coolbobcat2

    Resetting Network settings worked for me.

  • by bryan.vance,

    bryan.vance bryan.vance Jan 10, 2016 9:18 PM in response to adammusic
    Level 3 (869 points)
    iPhone
    Jan 10, 2016 9:18 PM in response to adammusic

    There is no mic that is replaceable by Apple.

    They might have swapped the display

    They likely swapped the phone.

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