Marine2016

Q: How can I get a new Recovery Key ?so I can rest my password

PLease help me get a new Recovery Key so I can change my password.

I dont remember my old password and it says I can change it using my recovery key but I dont have that either

MacBook Pro

Posted on Jan 7, 2016 11:46 PM

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Q: How can I get a new Recovery Key ?so I can rest my password

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  • by pedro d,

    pedro d pedro d Jan 9, 2016 10:21 AM in response to Marine2016
    Community Specialists
    Jan 9, 2016 10:21 AM in response to Marine2016

    Hello there, Marine2016.

     

    It seems you're trying to reset your Apple ID password  but don't recall your Recovery Key to do so. The following Knowledge Base article offers up some great information in regards to accomplishing that:

     

    If you can‘t sign in with two-step verification using your Apple ID

     

    If you lost your Recovery Key

    As long as you remember your Apple ID password and still have access to one of your trusted devices, you can sign in and create a new Recovery Key.

    1. Go to your Apple ID account page.
    2. Sign in with your password and trusted device.
    3. In the Security section, click Edit > Replace Lost Key.

    Keep your new Recovery Key in a safe place. Your old Recovery Key won't work anymore and you can't use it to reset your password or access your account.

    If you lost two or more of the required sign-in items

    As noted above, two-step verification requires at least two of the items below to sign in successfully:

    • Your Apple ID password
    • Access to one of your trusted devices
    • Your Recovery Key

    If you've permanently lost any two of these items, you can't sign in or regain access to your account. You'll need to create a new Apple ID. You can create a new one from the Apple ID site.

     

    Thanks for participating in Apple Support Communities.

     

    Kind Regards.