One Last Punk
Level 1 (0 points)

Q: can't sign in to App Store, iTunes Store, Messages, or FaceTime…

…but only on my iMac (pinwheel with no error, until force-quit). No trouble using any service on iPhone or other Mac. Issue isn't Apple ID-specific: tried my wife's ID and get the same result. Have tested in Guest user and in Safe Mode. Same results. The only thing that happens in Console when I attempt any of these logins is (obviously, the App Store reference is specific to the attempted login in App Store):

 

2015-10-10 3:06:09.604 PM App Store[2261]: Could not find image named 'NSImage'.

2015-10-10 2:53:16.850 PM accountsd[288]: AIDA Notification plugin running



Strangely, if I use an incorrect password with my ID, I get an immediate "Your Apple ID or password is incorrect", and then Console says:

 

2015-10-10 3:00:47.671 PM App Store[1922]: Unknown class FRToolbar in Interface Builder file at path /System/Library/PrivateFrameworks/StoreUI.framework/Resources/Base.lproj/FRStor eViewController.nib.

2015-10-10 3:00:47.825 PM storeaccountd[363]: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

2015-10-10 3:00:47.830 PM storeaccountd[363]: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

2015-10-10 3:00:47.851 PM storeaccountd[363]: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

2015-10-10 3:00:47.853 PM storeaccountd[363]: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

2015-10-10 3:00:48.835 PM storeaccountd[363]: -[PushServiceStoreDispatch getEnabledMediaTypesWithReply:]

2015-10-10 3:00:48.839 PM storeaccountd[363]: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

2015-10-10 3:00:48.842 PM storeaccountd[363]: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

2015-10-10 3:00:48.844 PM storeaccountd[363]: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

2015-10-10 3:00:48.846 PM storeaccountd[363]: XPC error for connection com.apple.backupd.sandbox.xpc: Connection invalid

 

This sort of thing is way beyond me.

 

Any advice?

iMac (27-inch, Late 2013), OS X El Capitan (10.11), null

Posted on Oct 10, 2015 11:19 AM

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One Last Punk

Q: can't sign in to App Store, iTunes Store, Messages, or FaceTime…

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  • by ralmgren,

    ralmgren ralmgren Dec 6, 2015 4:17 AM in response to Aussie Nic
    Level 1 (1 points)
    Dec 6, 2015 4:17 AM in response to Aussie Nic

    Didn't help me. As discussed in that thread, there are two different scenarios: (1) Some people have lost the serial number, which is not shown in "About this Mac." (2) Other people, like me, have a serial number but still cannot connect to iTunes, App Store, etc. I had this problem on my fairly new iMac. But a few days ago, it suddenly started happening on my Macbook Air, for no reason that I can identify. Very frustrating. I had spent many hours with Apple Support and they are completely clueless. This seems to be a widespread problem, on Apple's side, and they have no idea what is going on.

  • by One Last Punk,

    One Last Punk One Last Punk Jan 9, 2016 12:12 PM in response to One Last Punk
    Level 1 (0 points)
    Jan 9, 2016 12:12 PM in response to One Last Punk

    sudo launchctl load -w /System/Library/LaunchDaemons/com.apple.apsd.plist


    Solved it for me. I'm sure I disabled apsd sometime pre-10.11, but apparently it's necessary for this functionality in later versions.

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