Cosman

Q: Do Not Disturb can be dangerous

Several months ago on a Sunday morning, I set the Do Not Disturb function in my iP6 to 9-12am to keep the phone from ringing during the church service.  The time set funtion (ON/OFF) did not indicate weekday, weekend…, so I assumed it was a one time set that would expire after one use.

 

How wrong I was.  For the next several months I noticed a lot of “dropped” calls.  They would show up as missed calls with voicemails.  Some calls came though, some calls didn’t.  This phone is my only business phone as well as personal.

 

I thought it was my lousy ATT service.  After and hour on the phone with the Philipines, I was no further along.  Another hour with Apple support (they coulldn’t call me, I had to call them), I finally saw the DND setting was still active.

 

All that time, my phone was off from 9-12am every day.  Even through a reset.

 

How simple would it have been for Apple to make DND clear and easy to use?

 

1. set it once for a random meeting, movie, visit

2. set it for every Sunday 9-12, or any other regular meeting.

3. etc...

 

 

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Jan 7, 2016 9:38 AM

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Q: Do Not Disturb can be dangerous

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  • by Cosman,

    Cosman Cosman Jan 9, 2016 7:15 AM in response to AustinJGibson
    Level 1 (20 points)
    Mac OS X
    Jan 9, 2016 7:15 AM in response to AustinJGibson

    Exactly, which I have followed.  Other commentators, not so much.

  • by Cosman,

    Cosman Cosman Jan 9, 2016 7:25 AM in response to deggie
    Level 1 (20 points)
    Mac OS X
    Jan 9, 2016 7:25 AM in response to deggie

    Actually, there is no “wording”.  Schedule means one event.  I did miss the blue cresent.  I am going to a funeral scheduled for this afternoon.  There has never been an inference of “recurring” in the word “schedule”.

     

    The second point is that even “if” there were a recurring nature inherent in the word schedule, then the full set of options for setting the “recurring” event, such as in the “alarms” module would be mandatory.  The “scheduled” function in DND has no options.  No one would ever use it for a recurring function in the manner it is written.

     

    The confusion is on the part of those who don’t understand these functional relationships, or don’t want to.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Jan 9, 2016 7:30 AM in response to Cosman
    Level 9 (59,077 points)
    iPhone
    Jan 9, 2016 7:30 AM in response to Cosman

    The point is that you have a personal opinion about how Apple should do something. Fine. Tell Apple. It appears that no one here agrees with you. Which is also fine.

  • by AustinJGibson,

    AustinJGibson AustinJGibson Jan 9, 2016 7:36 AM in response to Cosman
    Level 4 (1,037 points)
    Jan 9, 2016 7:36 AM in response to Cosman

    You have not posted a technical question nor a technical answer. Please refrain from using the forums to complain about Apple products.

  • by Cosman,

    Cosman Cosman Jan 9, 2016 7:55 AM in response to Meg St._Clair
    Level 1 (20 points)
    Mac OS X
    Jan 9, 2016 7:55 AM in response to Meg St._Clair

    Agreed.

     

    However, I think my evaluation of the functionality and clarity of the programming Apple used for DND is correct.  When you are in a hurry and you use a new (to you) function, it should be straightforward and clear and not get you into trouble.  I missed numerous important calls during the time the function was blocking them.  Some could have been life altering.

     

    Do I share in the blame? Sure, but my mistake of imputing common usage to the terms used was more benign than Apple’s lack of thoroughness in this case.

     

    I think I have shown accurately that Apple did not program this function correctly.  I also don’t think that is a matter of opinion, it is a matter of fact.  The common use of the labels bears this out.

     

    No one here has solved the problem.  Only Apple can do that.

     

    People who are already familiar with Apple’s implementation of DND may not have any concern over it.  There are millions left to discover it on their own who may.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Jan 9, 2016 7:55 AM in response to Cosman
    Level 9 (59,077 points)
    iPhone
    Jan 9, 2016 7:55 AM in response to Cosman

    Cosman wrote:

     

    However, I think my evaluation of the functionality and clarity of the programming Apple used for DND is correct.

    You're entitled to that opinion. It appears that the opinion of everyone else here (and the people deggie surveyed at the coffee shop) is different.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 9, 2016 8:55 AM in response to Cosman
    Level 9 (58,703 points)
    iPhone
    Jan 9, 2016 8:55 AM in response to Cosman

    Cosman wrote:

     

    No one would ever use it for a recurring function in the manner it is written.

     

     

    That is where you are wrong again. I have my DND set for 2300-0700 so that it will be silent every night, with the exception of Favorites. I know exactly what it meant.

  • by Csound1,

    Csound1 Csound1 Jan 9, 2016 9:00 AM in response to Cosman
    Level 9 (50,721 points)
    Desktops
    Jan 9, 2016 9:00 AM in response to Cosman

    Cosman wrote:

     

    I’m not the one arguing, I am merely stating my case.

    Which is in opposition to every other point of view in this thread. argumentative actually.

  • by Csound1,

    Csound1 Csound1 Jan 9, 2016 9:04 AM in response to Cosman
    Level 9 (50,721 points)
    Desktops
    Jan 9, 2016 9:04 AM in response to Cosman

    Cosman wrote:

     

    I might ask the same.

    That would be instead of answering the question I'll assume.

  • by stedman1,

    stedman1 stedman1 Jan 9, 2016 9:09 AM in response to Cosman
    Level 9 (73,818 points)
    Apple Watch
    Jan 9, 2016 9:09 AM in response to Cosman

    I think at this time we can safely apply the maxim that: "A lack of knowledge or understanding on your part, does not constitute a requirement for changes on Apple's part"

  • by Cosman,

    Cosman Cosman Jan 9, 2016 9:11 AM in response to ChrisJ4203
    Level 1 (20 points)
    Mac OS X
    Jan 9, 2016 9:11 AM in response to ChrisJ4203

    I hope your wife/mother/son/business dosen’t suffer a disaster during that time.  I have had many 2 am emergency calls from family and friends.

  • by deggie,

    deggie deggie Jan 9, 2016 9:22 AM in response to Cosman
    Level 9 (54,617 points)
    iPhone
    Jan 9, 2016 9:22 AM in response to Cosman

    You are about the only person I know who does not attach the the definition of recurrent with the word Scheduled. Do you not have a work schedule? Would you prefer that Apple use the term "Recurrent" in its place? Have you noticed that there is no one joining you on this?

     

    Also, DND is not an alarm and not the same thing as an alarm so it stands to reason Apple would not treat it the same way.

     

    If you do a little research about DND, or read the post clearly that was here, people you have designated as favorites will have their calls go through when DND is on. Do you really have such a life that you are constantly getting calls at 2:00am? If so I might suggest you start blocking some people so you can get your rest.

     

    Send your request to the feedback link Meg provided. They read all of them and maybe the Apple employees need a good laugh.

  • by Csound1,

    Csound1 Csound1 Jan 9, 2016 9:37 AM in response to Cosman
    Level 9 (50,721 points)
    Desktops
    Jan 9, 2016 9:37 AM in response to Cosman

    Cosman wrote:

     

    I hope your wife/mother/son/business dosen’t suffer a disaster during that time.  I have had many 2 am emergency calls from family and friends.

    It won't, don't worry yourself.

  • by AustinJGibson,

    AustinJGibson AustinJGibson Jan 9, 2016 2:04 PM in response to deggie
    Level 4 (1,037 points)
    Jan 9, 2016 2:04 PM in response to deggie

    deggie wrote:

     

    Do you really have such a life that you are constantly getting calls at 2:00am?

    +1, I'd be complaining all the time too if I was constantly woken up at 2:00 am.

  • by Cosman,

    Cosman Cosman Jan 9, 2016 4:12 PM in response to AustinJGibson
    Level 1 (20 points)
    Mac OS X
    Jan 9, 2016 4:12 PM in response to AustinJGibson

    MY father died about 2am in a distant city. His doctor called me about 3am to tell me. I drove 5 hrs the next day to handle the situation.

     

    My next door neighbor, dying of cancer alone, called me at 2:30am to say he had fallen several hours earlier and couldn't get up.

     

    These things don't happen frequently, but I sure wouldn't want to be unreachable when they do.

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