JPM_0621

Q: Display froze with blue screen

Hi everyone,

 

     I have a Mac Book Pro mid 2010 with Intel Core i7 - 2,66GHz and 8 GBytes of ram, I took pictures with and Nikon D5300 in raw and use Photos app without any issue, then I had exported a couple of Photo to a folder on the desktop so I can use Photoshop to work with them. So far, no issue and I was able to preview those photo from Finder, again without any issue.

 

     Then today, when I try to preview them in Finder, the display change to a blue with straight line pattern and the only solution was to hold the power button to shutdown the laptop. I took a photo of the laptop display after trying to preview the NEF photo.

 

IMG_1456.JPG

     I remember that I enable the Automatic graphic permutation to increase the autonomy of the laptop while running on battery.

 

     So, I uncheck the option and test it again and now I can preview any Nikon NEF file.

 

     Why if the Integrated Intel HD Graphics card can't show the photo, it will not change to the more performance NVIDIA GeForce GT 330M card?

 

     I was on the impression, the option was to run the MacBook Pro with the Integrated graphics card and if more power is needed, it will change automatically to the NVIDIA graphic card.

 

     Thank very much for your time and support.

 

     JP

MacBook Pro, OS X El Capitan (10.11.2)

Posted on Jan 9, 2016 8:29 PM

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Q: Display froze with blue screen

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  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jan 10, 2016 4:58 AM in response to JPM_0621
    Level 9 (52,759 points)
    Mac OS X
    Jan 10, 2016 4:58 AM in response to JPM_0621

    Your MBP probably has GPU problems common to 15" 2010 MBPs.  Check to see if there are any kernel panic reports and if so, post the latest one:

     

    https://support.apple.com/en-us/HT201753

     

    Ciao.

  • by JPM_0621,

    JPM_0621 JPM_0621 Jan 10, 2016 7:29 AM in response to OGELTHORPE
    Level 1 (0 points)
    Jan 10, 2016 7:29 AM in response to OGELTHORPE

    I do not see any panic log and I did it again this morning at 09:29 to see if I will have a new log and there was one but it is call :


    WindowServer_2016-01-10-092912_MacBook-Pro.crash.

     

    Here the top portion of the file :

    Process:               WindowServer [202]

    Path:                  /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/WindowSe rver

    Identifier:            WindowServer

    Version:               1

    Code Type:             X86-64 (Native)

    Parent Process:        launchd [1]

    Responsible:           WindowServer [202]

    User ID:               88

     

     

    Date/Time:             2016-01-10 09:29:11.587 -0500

    OS Version:            Mac OS X 10.11.2 (15C50)

    Report Version:        11

    Anonymous UUID:        BEBF2536-A4A6-8173-31E1-DF4F04016B48

     

     

     

     

    Time Awake Since Boot: 1200 seconds

     

     

    System Integrity Protection: enabled

     

     

    Crashed Thread:        0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:        EXC_CRASH (SIGABRT)

    Exception Codes:       0x0000000000000000, 0x0000000000000000

    Exception Note:        EXC_CORPSE_NOTIFY

     

     

    Application Specific Information:

    abort() called

     

     

    Application Specific Signatures:

    Graphics kernel error: 0x00000004

     

     

     

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   libsystem_kernel.dylib         0x00007fff98a79002 __pthread_kill + 10

    1   libsystem_pthread.dylib       0x00007fff9cda05c5 pthread_kill + 90

    2   libsystem_c.dylib             0x00007fff9be2a6e7 abort + 129

    3   libGPUSupport.dylib           0x00007fff98049907 gpusKillClient + 83

    4   com.apple.driver.AppleIntelHDGraphicsGLDriver 0x00000001424e76ee GhalInterface::getCommandBuffer(unsigned char**, unsigned char**, unsigned int*, unsigned int*) + 158

    5   com.apple.driver.AppleIntelHDGraphicsGLDriver 0x000000014257eba8 GHAL3D::CPrivateCommandTransport::FlushCommandBuffer(GHAL3D::FLUSH_TYPE, unsigned char) + 280

    6   com.apple.driver.AppleIntelHDGraphicsGLDriver 0x000000014257e91d g575SubmitPacketsToken + 64

    7   com.apple.driver.AppleIntelHDGraphicsGLDriver 0x00000001427f3f58 glrBindContextDrawFramebuffer + 2264

    8   libGPUSupport.dylib           0x00007fff9804c6ce gldUpdateDrawFramebuffer + 117

    9   GLEngine                       0x00007fff8ba7aaed gleUpdateDrawFramebufferState + 560

    10  GLEngine                       0x00007fff8ba7b927 gleDoDrawDispatchCore + 104

    11  GLEngine                       0x00007fff8ba3fecf glDrawRangeElements_IMM_Exec + 334

    12  com.apple.QuartzCore           0x00007fff9dd6556a CA::OGL::GLContext::draw_elements(CA::OGL::PrimitiveMode, unsigned int, unsigned short const*, CA::OGL::Vertex const*, unsigned int, unsigned int, CA::OGL::ClipPlane const*) + 214

    13  com.apple.QuartzCore           0x00007fff9dd6548c CA::OGL::Context::array_flush() + 104

    14  com.apple.QuartzCore           0x00007fff9dd714ef CA::OGL::Context::ClippedArray::next_rect(CA::Bounds&) + 291

    15  com.apple.QuartzCore           0x00007fff9de30501 CA::OGL::emit_one_part_rect(CA::OGL::Context&, CA::OGL::RectState const&, float const*, float const*, unsigned int) + 1066

    16  com.apple.QuartzCore           0x00007fff9dd71100 CA::OGL::fill_rect(CA::OGL::Context&, CA::OGL::RectState const&) + 183

    17  com.apple.QuartzCore           0x00007fff9dd7021e CA::OGL::render_solid_background(CA::OGL::Renderer&, CA::OGL::Layer const*, unsigned int, CA::Render::Pattern*) + 862

    18  com.apple.QuartzCore           0x00007fff9dd6fe77 CA::OGL::render_background(CA::OGL::Renderer&, CA::OGL::Layer const*) + 181

    19  com.apple.QuartzCore           0x00007fff9dd6fd4e CA::OGL::render_contents_background(CA::OGL::Renderer&, CA::OGL::Layer const*) + 2869

    20  com.apple.QuartzCore           0x00007fff9dd6ee33 CA::OGL::LayerNode::apply(float, CA::OGL::Surface**, float*) + 57

    21  com.apple.QuartzCore           0x00007fff9dd6db74 CA::OGL::ImagingNode::render(CA::OGL::ImagingNode::RenderClosure*, unsigned int) + 468

    22  com.apple.QuartzCore           0x00007fff9dd6d91d CA::OGL::render_layers(CA::OGL::Renderer&, CA::OGL::Layer*) + 192

    23  com.apple.QuartzCore           0x00007fff9dd6eed7 CA::OGL::LayerNode::apply(float, CA::OGL::Surface**, float*) + 221

    24  com.apple.QuartzCore           0x00007fff9dd6db74 CA::OGL::ImagingNode::render(CA::OGL::ImagingNode::RenderClosure*, unsigned int) + 468

    25  com.apple.QuartzCore           0x00007fff9dd6d91d CA::OGL::render_layers(CA::OGL::Renderer&, CA::OGL::Layer*) + 192

    26  com.apple.QuartzCore           0x00007fff9dd6eed7 CA::OGL::LayerNode::apply(float, CA::OGL::Surface**, float*) + 221

    27  com.apple.QuartzCore           0x00007fff9dd6db74 CA::OGL::ImagingNode::render(CA::OGL::ImagingNode::RenderClosure*, unsigned int) + 468

    28  com.apple.QuartzCore           0x00007fff9dd6d91d CA::OGL::render_layers(CA::OGL::Renderer&, CA::OGL::Layer*) + 192

    29  com.apple.QuartzCore           0x00007fff9dd6eed7 CA::OGL::LayerNode::apply(float, CA::OGL::Surface**, float*) + 221

    30  com.apple.QuartzCore           0x00007fff9dd6db74 CA::OGL::ImagingNode::render(CA::OGL::ImagingNode::RenderClosure*, unsigned int) + 468

    31  com.apple.QuartzCore           0x00007fff9dd6d91d CA::OGL::render_layers(CA::OGL::Renderer&, CA::OGL::Layer*) + 192

    32  com.apple.QuartzCore           0x00007fff9dd6eed7 CA::OGL::LayerNode::apply(float, CA::OGL::Surface**, float*) + 221

    33  com.apple.QuartzCore           0x00007fff9dd6db74 CA::OGL::ImagingNode::render(CA::OGL::ImagingNode::RenderClosure*, unsigned int) + 468

    34  com.apple.QuartzCore           0x00007fff9dd6d91d CA::OGL::render_layers(CA::OGL::Renderer&, CA::OGL::Layer*) + 192

    35  com.apple.QuartzCore           0x00007fff9dd6eed7 CA::OGL::LayerNode::apply(float, CA::OGL::Surface**, float*) + 221

    36  com.apple.QuartzCore           0x00007fff9dd6db74 CA::OGL::ImagingNode::render(CA::OGL::ImagingNode::RenderClosure*, unsigned int) + 468

    37  com.apple.QuartzCore           0x00007fff9dd6d91d CA::OGL::render_layers(CA::OGL::Renderer&, CA::OGL::Layer*) + 192

    38  com.apple.QuartzCore           0x00007fff9dd6eed7 CA::OGL::LayerNode::apply(float, CA::OGL::Surface**, float*) + 221

    39  com.apple.QuartzCore           0x00007fff9dd6db74 CA::OGL::ImagingNode::render(CA::OGL::ImagingNode::RenderClosure*, unsigned int) + 468

    40  com.apple.QuartzCore           0x00007fff9dd6d91d CA::OGL::render_layers(CA::OGL::Renderer&, CA::OGL::Layer*) + 192

    41  com.apple.QuartzCore           0x00007fff9dd6eed7 CA::OGL::LayerNode::apply(float, CA::OGL::Surface**, float*) + 221

    42  com.apple.QuartzCore           0x00007fff9dd6db74 CA::OGL::ImagingNode::render(CA::OGL::ImagingNode::RenderClosure*, unsigned int) + 468

    43  com.apple.QuartzCore           0x00007fff9dd6d91d CA::OGL::render_layers(CA::OGL::Renderer&, CA::OGL::Layer*) + 192

    44  com.apple.QuartzCore           0x00007fff9dd6eed7 CA::OGL::LayerNode::apply(float, CA::OGL::Surface**, float*) + 221

    45  com.apple.QuartzCore           0x00007fff9dd6db74 CA::OGL::ImagingNode::render(CA::OGL::ImagingNode::RenderClosure*, unsigned int) + 468

    46  com.apple.QuartzCore           0x00007fff9dd6d91d CA::OGL::render_layers(CA::OGL::Renderer&, CA::OGL::Layer*) + 192

    47  com.apple.QuartzCore           0x00007fff9dd6eed7 CA::OGL::LayerNode::apply(float, CA::OGL::Surface**, float*) + 221

    48  com.apple.QuartzCore           0x00007fff9dd6db74 CA::OGL::ImagingNode::render(CA::OGL::ImagingNode::RenderClosure*, unsigned int) + 468

    49  com.apple.QuartzCore           0x00007fff9dd6d91d CA::OGL::render_layers(CA::OGL::Renderer&, CA::OGL::Layer*) + 192

    50  com.apple.QuartzCore           0x00007fff9dd6eed7 CA::OGL::LayerNode::apply(float, CA::OGL::Surface**, float*) + 221

    51  com.apple.QuartzCore           0x00007fff9dd6db74 CA::OGL::ImagingNode::render(CA::OGL::ImagingNode::RenderClosure*, unsigned int) + 468

    52  com.apple.QuartzCore           0x00007fff9dd6d91d CA::OGL::render_layers(CA::OGL::Renderer&, CA::OGL::Layer*) + 192

    53  com.apple.QuartzCore           0x00007fff9dd698d0 CA::OGL::render_root_layers(CA::OGL::Renderer&, x_link_struct const*, CA::OGL::Gstate const&) + 420

    54  com.apple.QuartzCore           0x00007fff9dd618a2 CA::OGL::Renderer::render(CA::Render::Update const*) + 688

    55  com.apple.QuartzCore           0x00007fff9dd61585 CA::OGL::render(CA::OGL::Renderer&, CA::Render::Update*) + 226

    56  com.apple.QuartzCore           0x00007fff9de1dc3a CARenderOGLRenderDisplay + 82

    57  com.apple.CoreGraphics         0x00007fff92ba1b6e gl_composite_core_animation + 2134

    58  com.apple.CoreGraphics         0x00007fff92ba07c3 gl_composite_layers + 99

    59  com.apple.CoreGraphics         0x00007fff92b331c4 WSCompositeSourceLayersToDestination + 900

    60  com.apple.CoreGraphics         0x00007fff929f4b83 CGXUpdateDisplay + 15836

    61  com.apple.CoreGraphics         0x00007fff929f936a update_display_callback + 212

    62  com.apple.CoreGraphics         0x00007fff92b80b81 run_timer_pass + 547

    63  com.apple.CoreGraphics         0x00007fff928bbfe7 CGXRunOneServicesPass + 228

    64  com.apple.CoreGraphics         0x00007fff928be388 CGXServer + 7174

    65  WindowServer                   0x000000010cc59f7e 0x10cc59000 + 3966

    66  libdyld.dylib                 0x00007fff8d3ce5ad start + 1

     

     

    Thread 1:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib         0x00007fff98a79ff6 kevent_qos + 10

    1   libdispatch.dylib             0x00007fff918ee099 _dispatch_mgr_invoke + 216

    2   libdispatch.dylib             0x00007fff918edd01 _dispatch_mgr_thread + 52

     

     

    Thread 2:: com.apple.CoreAnimation.render-server

    0   libsystem_kernel.dylib         0x00007fff98a73386 mach_msg_trap + 10

    1   libsystem_kernel.dylib         0x00007fff98a727c7 mach_msg + 55

    2   com.apple.QuartzCore           0x00007fff9dd3fc41 CA::Render::Server::server_thread(void*) + 257

    3   com.apple.QuartzCore           0x00007fff9dd3fb39 thread_fun + 25

    4   libsystem_pthread.dylib       0x00007fff9cd9ec13 _pthread_body + 131

    5   libsystem_pthread.dylib       0x00007fff9cd9eb90 _pthread_start + 168

    6   libsystem_pthread.dylib       0x00007fff9cd9c375 thread_start + 13

     

     

    Thread 3:

    0   libsystem_kernel.dylib         0x00007fff98a796de __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fff9cd9e729 _pthread_wqthread + 1283

    2   libsystem_pthread.dylib       0x00007fff9cd9c365 start_wqthread + 13

     

     

    Thread 4:

    0   libsystem_kernel.dylib         0x00007fff98a796de __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fff9cd9e729 _pthread_wqthread + 1283

    2   libsystem_pthread.dylib       0x00007fff9cd9c365 start_wqthread + 13

     

     

    Thread 0 crashed with X86 Thread State (64-bit):

      rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007fff52f90fe8  rdx: 0x0000000000000000

      rdi: 0x0000000000000c0f  rsi: 0x0000000000000006  rbp: 0x00007fff52f91010  rsp: 0x00007fff52f90fe8

       r8: 0x0000000000000002   r9: 0x00007fff98053530  r10: 0x0000000008000000  r11: 0x0000000000000206

      r12: 0x0000000000000000  r13: 0x00007fb0b0e08ac0  r14: 0x00007fff7da64000  r15: 0x00007fb0b0e01930

      rip: 0x00007fff98a79002  rfl: 0x0000000000000206  cr2: 0x00007fff7d787008

     

    Logical CPU:     0

    Error Code:      0x02000148

    Trap Number:     133

     

    I left out the binary images information.

     

    End this is the bottom of the log:

     

    External Modification Summary:

      Calls made by other processes targeting this process:

        task_for_pid: 3

        thread_create: 0

        thread_set_state: 0

      Calls made by this process:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

      Calls made by all processes on this machine:

        task_for_pid: 701

        thread_create: 0

        thread_set_state: 0

     

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=235.5M resident=0K(0%) swapped_out_or_unallocated=235.5M(100%)

    Writable regions: Total=436.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=436.5M(100%)

     

                                    VIRTUAL   REGION

    REGION TYPE                        SIZE    COUNT (non-coalesced)

    ===========                     =======  =======

    Activity Tracing                  2048K        2

    CG backing stores                 7860K       32

    CG framebuffers                  270.0M        3

    CG image                           192K        7

    CG shared images                  1840K       45

    CoreAnimation                     38.9M      639

    CoreGraphics                         4K        2

    CoreUI image data                  592K       28

    Dispatch continuations            8192K        2

    Image IO                           260K       19

    Kernel Alloc Once                    8K        3

    MALLOC                            97.6M      192

    MALLOC guard page                   32K        7

    Memory Tag 252                    21.0M        7

    OpenGL GLSL                        256K        4

    Process Corpse Info               2048K        2

    STACK GUARD                       56.0M        6

    Stack                             9824K        6

    VM_ALLOCATE                       1916K       20

    __CGSERVER                           4K        2

    __DATA                            35.9M      192

    __GLSLBUILTINS                    2588K        2

    __IMAGE                            528K        2

    __LINKEDIT                        92.7M       11

    __TEXT                           142.8M      192

    __UNICODE                          552K        2

    mapped file                       25.1M        2

    shared memory                       92K        7

    ===========                     =======  =======

    TOTAL                            817.9M     1410

     

    Hope this can help to identify the issue.

     

    I  found that Apple was still supporting Graphic issue with that model even after 6 years, will it be a good thing to go see a genius?

     

    Thanks for your support.

     

    JP