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Q: Some albums in "My Purchases" do not list all the tracks

My sister and I have been having this problem where a couple of albums that I purchased don't show all the song under the "My Purchases" tab.

 

          On my end, my Halo 5: Guardians album only shows 9 tracks out of 39 tracks under My Purchases, but when I look it up in the Store, it shows I have purchased all the tracks. (I have purchased the complete album, so all the tracks should be under Purchased/My Purchases: Music/Kazuma Jinnouchi (H5: Guardians artist).) I've tried connecting my iPhone and syncing my purchases on my PC, but that didn't fix the problem.

 

          My sister has been trying to download the Star Wars: The Force Awakens album from my purchases (under the family sharing stuff: Purchases/<my name>/John Williams (SW: TFA artist)), but she only sees 4 tracks out of 23 tracks.* (I have also purchased the complete album for The Force Awakens.) I haven't tried syncing her iPhone on her PC, but I'm assuming, based on my experience, I will encounter the same problem as with my iPhone.

 

*I checked my phone and compared it with hers, and only 4 out of 23 tracks appear under my purchases as well.

 

Anyone having the same problem or have any suggestions? My phone is a 6 Plus, and her phone is a 5S. Both phones are running iOS 9.2.

 

I have also attached a few screen caps from our iPhones below.

 

This picture is from my purchases on my iPhone.

IMG_1987.PNG

 

This picture is from my purchases as well, but this is from my sisters iPhone.IMG_1990.PNG

 

This is to prove I purchased the entire H5: Guardians album.

IMG_1988.PNG

 

This is to prove I bought the entire SW: TFA album.

IMG_1991.PNG

iPhone 6 Plus, iOS 9.2

Posted on Dec 26, 2015 10:47 AM

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Q: Some albums in "My Purchases" do not list all the tracks

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