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Jan 10, 2016 7:44 AM in response to ryl411by judysings,Hi ryl411,
It sounds like you answered the question yourself when you tried downloading the file from a different source. If the website you are trying to download from does not have a specific link or process to share the content, it may be protected. Without knowing more about your issue, I'll include some general information here regarding working with video files.
If QuickTime Player can‘t open an audio or video file
What video content can I watch on my iPhone, iPad, iPod, computer, or Apple TV?
Cheers,
