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All replies
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Helpful answers
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Jan 18, 2014 9:07 AM in response to Rachael214by matt00,Hey Rachael214,
Thanks for the question. I understand your iPhone seems to be disconnecting and reconnecting to your MacBook constantly. To troubleshoot this issue, please see the following article:
iOS: Troubleshooting USB connection
http://support.apple.com/kb/TS1286
1. Update to the latest version of iTunes.
2. Plug the device directly into a high-power USB 2.0 port on the computer. If possible, use a USB port on the back of the computer.
Avoid plugging the device into a keyboard, display, or standalone hub. The USB ports on these accessories may be low-power or only offer USB 1.x connections.
3. If you are using an accessory, remove the accessory and connect the device to the computer using only the Apple 30-pin to USB Cable or Lightning to USB Cable.
If you have access to additional Apple 30-pin to USB Cable or Lightning to USB Cables, try testing with another if the first one doesn't work.
4. Restart your computer and device. To restart your device:
Hold the power button until "slide to power off" appears. Slide to power off your device. When it is off, press the Sleep/Wake button to turn it back on.
5. Disconnect all USB devices from your computer, except for your keyboard and mouse. Then reconnect the iOS device. If the issue is resolved, reconnect other USB devices, testing after each connection.
If the issue persists and you are using virtualization software to run another operating system alongside Mac OS X, quit that software; it may create virtual USB ports that may be causing the issue. Or you can try to control or restrict access to USB ports while running the virtualization software.
Thanks,
Matt M.
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May 30, 2014 9:34 AM in response to matt00by nordeste,★HelpfulHello,
I am facing the same error, but it only occures with Iphone 4s, with the 5s there is no error
I did try many sugetions from the forum but without succes
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Jun 28, 2014 5:03 AM in response to nordesteby Circe95,I'm having the same issue with a new iMac and my iPhone 4s. I connect with a 30 pin usb - directly into the usb port on the iMac. The phone constantly buzzes and the iMac does not recognize it.
Any suggestions?
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Jul 15, 2014 9:46 AM in response to Rachael214by AliM.S.,Hello,
I was having this same problem for the last month. Last night I talked to somebody from apple and they helped me fix it! He said to try resetting the SMC (Intel-based Macs: Resetting the System Management Controller (SMC)) and if that didn't work to try resetting the PRAM (OS X Mavericks: Reset your computer’s PRAM. If neither of these work, then it's a problem with the hardware and your laptop has to be taken to an Apple store where they can replace whatever is causing the problem.
Hopefully these work for you, have a great day!
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Feb 5, 2015 7:22 AM in response to Rachael214by Alexey C,It looks like I've fixed the problem by changing phone name in iTunes.
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Aug 6, 2015 8:44 AM in response to Rachael214by brconflict1,After all the other suggestions, the one that worked for me was to move the iPhone USB connection to the other side of the laptop.
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Aug 28, 2015 10:46 AM in response to Rachael214by jphysics,I had this problem. For me, the phone was also fine if I plugged it into a separate USB adapter, then plugged that into the macbook. Still annoying.
The solution for me was to open iTunes and log in to my account first, then plug in my phone. I had never logged into iTunes before on this computer.
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Sep 5, 2015 6:05 AM in response to Rachael214by dmitry293,Nothing worked for me. This **** annoying me so much. Apple do something!
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Sep 16, 2015 7:24 PM in response to dmitry293by h4170706c655375636b73,Seriously Apple, this is ridiculous and annoying the **** out of me too. I have the exact same issue with an iPhone 4s and a Macbook Pro. Nothing above has helped solve the problem. I can plug the iPhone 4s into any other computer without a problem.
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Sep 17, 2015 8:41 AM in response to h4170706c655375636b73by h4170706c655375636b73,I managed to solve the problem by using a genuine Apple cable. The knock-off cable that I was using worked fine when connecting to any other computer (and by fine I mean I could charge, transfer photos and use iTunes). The Macbook Pro seems to somehow detect that it's not a genuine Apple cable and rejects it.
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Sep 18, 2015 7:23 AM in response to h4170706c655375636b73by or87,yeah? can it detect a non genuine cable with one port but the other won't detect it? i use a genuine cable and it work perfectly on my right port but doesn't on the left one. are you working for apple? trying to suggest it's not a bug but intentional?
it is a bug. they need to fix it or offer a reasonable solution
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Dec 1, 2015 8:24 AM in response to brconflict1by Jennifer Ryan,Using the other USB port on my MB Air is the only thing that worked for me too.
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Jan 11, 2016 9:26 AM in response to Rachael214by R Brennan,Yeah I'm experiencing the same thing with my iPhone 6 Plus and my new MacBook Pro. It does seem the computer somehow detects that a third-party cable is in place. That's pretty lame.