Rachael214

Q: When I plug my iPhone into my new mac it vibrates constantly?

i got a mac book pro (with retina display) yesterday and today I went to plug my phone in and it vibrates constantly? it goes from being connected to not being connected and it happens in both usb ports..

MacBook Pro with Retina display

Posted on Jan 16, 2014 12:03 PM

Close

Q: When I plug my iPhone into my new mac it vibrates constantly?

  • All replies
  • Helpful answers

Page 1 Next
  • by matt00,

    matt00 Jan 18, 2014 9:07 AM in response to Rachael214
    Level 5 (4,015 points)
    Jan 18, 2014 9:07 AM in response to Rachael214

    Hey Rachael214,

     

     

    Thanks for the question. I understand your iPhone seems to be disconnecting and reconnecting to your MacBook constantly. To troubleshoot this issue, please see the following article:

     

    iOS: Troubleshooting USB connection

    http://support.apple.com/kb/TS1286

     

    1. Update to the latest version of iTunes.

     

    2. Plug the device directly into a high-power USB 2.0 port on the computer. If possible, use a USB port on the back of the computer.

    Avoid plugging the device into a keyboard, display, or standalone hub. The USB ports on these accessories may be low-power or only offer USB 1.x connections.

     

    3. If you are using an accessory, remove the accessory and connect the device to the computer using only the Apple 30-pin to USB Cable or Lightning to USB Cable.

    If you have access to additional Apple 30-pin to USB Cable or Lightning to USB Cables, try testing with another if the first one doesn't work.

     

    4. Restart your computer and device. To restart your device:

    Hold the power button until "slide to power off" appears. Slide to power off your device. When it is off, press the Sleep/Wake button to turn it back on.

     

    5. Disconnect all USB devices from your computer, except for your keyboard and mouse. Then reconnect the iOS device. If the issue is resolved, reconnect other USB devices, testing after each connection.

     

    If the issue persists and you are using virtualization software to run another operating system alongside Mac OS X, quit that software; it may create virtual USB ports that may be causing the issue. Or you can try to control or restrict access to USB ports while running the virtualization software.

     

    Thanks,

     

    Matt M.

  • by nordeste,Helpful

    nordeste nordeste May 30, 2014 9:34 AM in response to matt00
    Level 1 (5 points)
    May 30, 2014 9:34 AM in response to matt00

    Hello,

     

    I am facing the same error, but it only occures with Iphone 4s, with the 5s there is no error

     

    I did try many sugetions from the forum but without succes

  • by Circe95,

    Circe95 Circe95 Jun 28, 2014 5:03 AM in response to nordeste
    Level 1 (0 points)
    Jun 28, 2014 5:03 AM in response to nordeste

    I'm having the same issue with a new iMac and my iPhone 4s.  I connect with a 30 pin usb - directly into the usb port on the iMac.  The phone constantly buzzes and the iMac does not recognize it. 

    Any suggestions?

  • by AliM.S.,

    AliM.S. AliM.S. Jul 15, 2014 9:46 AM in response to Rachael214
    Level 1 (0 points)
    Jul 15, 2014 9:46 AM in response to Rachael214

    Hello,

    I was having this same problem for the last month. Last night I talked to somebody from apple and they helped me fix it! He said to try resetting the SMC (Intel-based Macs: Resetting the System Management Controller (SMC)) and if that didn't work to try resetting the PRAM (OS X Mavericks: Reset your computer’s PRAM. If neither of these work, then it's a problem with the hardware and your laptop has to be taken to an Apple store where they can replace whatever is causing the problem.

     

    Hopefully these work for you, have a great day!

  • by Jake.Daley,Helpful

    Jake.Daley Jake.Daley Dec 18, 2014 3:44 PM in response to Rachael214
    Level 1 (5 points)
    Dec 18, 2014 3:44 PM in response to Rachael214

    TRY A NEW CABLE!!!

  • by Alexey C,

    Alexey C Alexey C Feb 5, 2015 7:22 AM in response to Rachael214
    Level 1 (0 points)
    Feb 5, 2015 7:22 AM in response to Rachael214

    It looks like I've fixed the problem by changing phone name in iTunes.

  • by brconflict1,

    brconflict1 brconflict1 Aug 6, 2015 8:44 AM in response to Rachael214
    Level 1 (0 points)
    Aug 6, 2015 8:44 AM in response to Rachael214

    After all the other suggestions, the one that worked for me was to move the iPhone USB connection to the other side of the laptop.

  • by jphysics,

    jphysics jphysics Aug 28, 2015 10:46 AM in response to Rachael214
    Level 1 (0 points)
    Aug 28, 2015 10:46 AM in response to Rachael214

    I had this problem. For me, the phone was also fine if I plugged it into a separate USB adapter, then plugged that into the macbook. Still annoying.

     

    The solution for me was to open iTunes and log in to my account first, then plug in my phone. I had never logged into iTunes before on this computer.

  • by dmitry293,

    dmitry293 dmitry293 Sep 5, 2015 6:05 AM in response to Rachael214
    Level 1 (4 points)
    iPhone
    Sep 5, 2015 6:05 AM in response to Rachael214

    Nothing worked for me. This **** annoying me so much. Apple do something!

  • by h4170706c655375636b73,

    h4170706c655375636b73 h4170706c655375636b73 Sep 16, 2015 7:24 PM in response to dmitry293
    Level 1 (0 points)
    Sep 16, 2015 7:24 PM in response to dmitry293

    Seriously Apple, this is ridiculous and annoying the **** out of me too.  I have the exact same issue with an iPhone 4s and a Macbook Pro.  Nothing above has helped solve the problem.  I can plug the iPhone 4s into any other computer without a problem.

  • by h4170706c655375636b73,

    h4170706c655375636b73 h4170706c655375636b73 Sep 17, 2015 8:41 AM in response to h4170706c655375636b73
    Level 1 (0 points)
    Sep 17, 2015 8:41 AM in response to h4170706c655375636b73

    I managed to solve the problem by using a genuine Apple cable.  The knock-off cable that I was using worked fine when connecting to any other computer (and by fine I mean I could charge, transfer photos and use iTunes).  The Macbook Pro seems to somehow detect that it's not a genuine Apple cable and rejects it.

  • by or87,

    or87 or87 Sep 18, 2015 7:23 AM in response to h4170706c655375636b73
    Level 1 (0 points)
    Sep 18, 2015 7:23 AM in response to h4170706c655375636b73

    yeah? can it detect a non genuine cable with one port but the other won't detect it? i use a genuine cable and it work perfectly on my right port but doesn't on the left one. are you working for apple? trying to suggest it's not a bug but intentional?

     

    it is a bug. they need to fix it or offer a reasonable solution

  • by Jennifer Ryan,

    Jennifer Ryan Jennifer Ryan Dec 1, 2015 8:24 AM in response to brconflict1
    Level 1 (0 points)
    Dec 1, 2015 8:24 AM in response to brconflict1

    Using the other USB port on my MB Air is the only thing that worked for me too.

  • by R Brennan,

    R Brennan R Brennan Jan 11, 2016 9:26 AM in response to Rachael214
    Level 1 (14 points)
    iPhone
    Jan 11, 2016 9:26 AM in response to Rachael214

    Yeah I'm experiencing the same thing with my iPhone 6 Plus and my new MacBook Pro. It does seem the computer somehow detects that a third-party cable is in place. That's pretty lame.

Page 1 Next