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Helpful answers
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Jan 11, 2016 10:34 AM in response to Toshiba929by turingtest2,Try the following:
- Open Control Panel > Device Manager
- Plug in your device
- Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices. - Right-click and select Update Driver Software...
- Click Browse my computer for driver software
- Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers - Click Let me pick from a list of device drivers on my computer
- Click Apple Mobile Device USB Driver
- Click Next, then Close and exit Device Manager
Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.
tt2
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Jan 11, 2016 10:45 AM in response to turingtest2by Toshiba929,Thanks. I followed those steps; but, instead of Apple Mobile Device USB driver, I'm only getting MTP USB device?
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Jan 11, 2016 10:52 AM in response to Toshiba929by turingtest2,If that is the entry that appears when you connect the device then attach the Apple driver to it.
tt2
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