HT204497: Use captive Wi-Fi networks on your iPhone, iPad, or iPod touch
Learn about Use captive Wi-Fi networks on your iPhone, iPad, or iPod touch
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All replies
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Helpful answers
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May 6, 2015 8:14 AM in response to Sternoby jon.sargen474,I was having this problem consistently on "Guest" networks - when I attempted to connect to these networks, no log-in page would ever appear. Tapping the "i" next to the guest network I was using, and turning off Auto-join and Auto-login fixed my problem perfectly. Thanks Sterno!
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Jun 27, 2015 10:45 PM in response to trstark66by thatrealmaya,Anyone having this problem should do this because it's the only solution!!! Everyone like this post so it's moved to the top!!! Thank you so much!
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Jul 13, 2015 11:16 PM in response to ben_ricoby Tmillerrn,NNot one of these work arounds has worked for me. I am having the same issue with my work wifi. Actually, with the wifi at several hospitals I work at. I used to always automatically get the login page pop up as soon as I was in range. Now it doesn't happen at any of the hospitals I work at. I tried opening a new browser page yesterday and it worked. Today.....nothing I do works at all. Others having no trouble. I have tried every suggestion on this post.
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Jul 28, 2015 9:46 AM in response to trstark66by Lionel Smith,You're a star. I'm in a hotel and logged in on iPhone but could not on iPad. Seemed inexplicable ..restated, forgot network etc etc. could not work around with ppersonal hotspot. Your solution fixed it. Thanks.
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Aug 29, 2015 4:11 PM in response to Lionel Smithby harder,i have had the same problem, getting the iPhone 6 to pull up the guest network login page;
thanks to the earlier comments and can get it to find the login page.
then today, at a hotel network in Jordan, our android phone and macbook air both connected and authenticated.
the iPhone 6 would not authenticate with the service.
the version of OS is 8.4.1
the password was a simple 5 numbers and both other devices with that password were off.
thanks for comments.
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Sep 5, 2015 9:18 PM in response to trstark66by lilamonroe,sikkkkke!!! ur a genius this helped alooott! thanks
for anybody else thats having the same problem like i did 5 mins ago this what you should do
connect to the network, then when you see the little wi-fi sign
open safari and type in "www.apple.com" then it will direct you to the hotels login screen
agree to the terms and conditions
and Walllla enjoy your free wifi
n ummm your welcome lol B-D
credit to ^^^
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Sep 18, 2015 9:17 PM in response to lilamonroeby SkyRocketMedia,Hi,
My Android phone, PC laptop, and Apple iPad2 work seamlessly.
My Apple iPhone5s would not bring up the login page (having done it the first day in hotel).
After days of frustration, this DOES work:
forget the network, then reonnect to the network
when you see the little wi-fi sign, then up open safari
type in "www.apple.com" then it will direct you to the hotels login screen
agree to the terms and conditions
Thank you all!
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Sep 22, 2015 7:04 PM in response to ben_ricoby Jemore,I had the same issue - I shut down my iPad and restarted it. Put in a random address in URL and bam!! Welcome page for hotel wifi !
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Jan 11, 2016 12:56 PM in response to ben_ricoby lmatch,As a provider of hotel WiFi services, I think I understand what is happening (and thus how to fix it). To get to a hotel's login page, something called "redirect" happens, where the website you are trying to go to gets redirected instead to another website (the login page). The problem is that when you open your browser, and your homepage (the default page your browser goes to) is an HTTPS:// page (note the "S" in there), those pages cannot be redirected. That is past of the Secure protocol.
In the past couple of years, many websites have converted to https://, like google.com, etc. Many people, who once were fine using google.com as their home page, now find that google.com is actually https://www.google.com/. Since Apple products typically default to a homepage that is an https: page, it cannot be redirected.
The fix is simple. Type in a new URL into your browser that is NOT an https:// address, and it will bring up the login page.
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Jan 25, 2016 10:02 PM in response to lmatchby Fanfoot,If you have the BOINGO WI-FI FINDER app installed, uninstall it.
The app doesn't work and breaks the login for a lot of free wi-fi services.
You'll know this is the problem if you pick the hotel Wi-Fi network and shortly thereafter the red bar saying "Boingo Wi-Fi available here" pops down from the top of the screen, and yet the login screen never occurs so the little wi-fi icon (waves) never appears in the top left corner.
And no, switching to the Boingo app won't get you connected either. I already knew it was a piece of crap since its never worked to connect me to any networks at airports or otherwise and I'd said as much in my review. Didn't realize yet (or maybe they made the app worse recently?) that it would break existing free Wi-Fi networks you had no trouble logging into without it installed. \
Anyway, try this.
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Jan 26, 2016 6:18 AM in response to ben_ricoby Zamek,Hey,
I have a solution to this problem. It happened to me before as well and it was bit hard to figure out. Until anone finds how to do it that authentification screen will appear automtically here is what you should do.
It works both same on Iphone and Mac book
in Settings -> wifi -> select wifi and connect to it. (at this point you cant connect to the internet.)
now click on the i mark next to the wifi name. On the tab DHCP is DNS which is an address of the authentificaion page. Just copy this and paste it into a browser. The page should appear and you should be able to insert code etc.
Best luck
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Jan 26, 2016 11:44 AM in response to trstark66by lmatch,Trstark66 is correct, but not because it is resetting a connection or cache, rather because going to www.apple.com is NOT an HTTPS website. HTTPS websites, like google.com and many many others, are secure protocol sites and cannot be redirected to the login page. Thus, if your home page is an HTTPS page, you will need to type in a non-HTTPS page in order to be properly redirected.
The problem is, it is not obvious which sites are non-HTTPS until you try to go to them and they fail! For now, www.apple.com is non-HTTPS, but that could change at any time in the future. Just an FYI for clarification everyone...
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Jan 30, 2016 4:34 AM in response to ben_ricoby kivf,Hi,
I have been having this problem for a couple of years, on and off (more on than off), so I would say in 95% of my hotel stays I have failed to connect my iPhone to the network although the iPad and Mac were doing fine. I tried all the solutions suggested here (thanks to everyone) with no success. What I could not explain was why I could connect to a few networks but not many others, and the ones that failed were always hotel networks. Today (I am in Beijing) I could connect to the network at work but when returning to the hotel I couldn't. Then I noticed that the hotel network had "Skype wifi network...." written after its name, but the work network did not. So I thought may be the Skype wifi app was somehow interfering with my connection, so I went ahead and deleted it, and Voila, my phone connected and remained so for the past 2 hours as I am writing this post (the longest over the past 2 years in a hotel). Now I am not claiming that I am certain that this is the solution, but for me it solved a very irritating and costly problem (roaming rates are a rip off), and I suggest anyone having the same issue to try it if the have the Skype wifi app installed. Good luck
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Feb 11, 2016 2:54 AM in response to Zamekby ggrommet,Thanks. I tried many other suggestions on this site. Yours was easy and effective.