Q: I have i phone 6s plus IOS 9.2. My touch Id is not working some times. It keeps saying try again. But sometimes it works well. Is ... I have i phone 6s plus IOS 9.2. My touch Id is not working some times. It keeps saying try again. But sometimes it works well. Is there anyway to fix this issue? ( i saw this problem has encountered to people after upgrading to iOs9.2) more
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Helpful answers
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Jan 11, 2016 2:00 PM in response to praveenfrompiliyandalaby Brett L,Hey Praveen,
If you are having an issue with touch ID not functioning as expected on your iPhone, I would suggest that you troubleshoot using the steps in this article - Use Touch ID on iPhone and iPad. Start with the section titled Get help with Touch ID.
Thanks for using Apple Support Communities.
Happy computing.
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Jan 16, 2016 8:20 AM in response to Brett Lby praveenfrompiliyandala,Thanks for the reply Brett L.
I did try those steps. Problem i encounter is its perfectly working well sometimes & all of a sudden it gives the trouble for few hours. I guess this must be a software issue rather than physical problem in the phone.
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Jan 17, 2016 6:08 AM in response to praveenfrompiliyandalaby Brett L,Hi Praveen,
Thank you for using Apple Support Communities. Due to the nature of the issue you described you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
