Q: Problems with mail in iOS 9

mariotheplumber,

I have reported it as a bug on feedback. I attempted to contact support via chat 4:30 this morning but received not available at this time. Then I tried to arrange callback also received not available at this time. I didn't bother calling number direct figure they are probably busy as heck with new toys and setup calls. I am in no hurry will wait until after weekend.

Interesting note, SUDDENLY Ipad mini is NOT repopulating old emails. I have made no changes. iPhone 5S is still exhibiting same behavior. I will get back to it next week, enough computer for me. I left Microsoft because tired of dealing with problems like this. Just want machines to work so I can do my work and not be computer hobbyist anymore.

Have a great New Year weekend!

George in NY

I Bought an iMac instead of a 64bit PC (from Dell) three years ago. I did it because I was fed up with being an IT geek.  How wrong I was. I spend almost as much time trying to fix things as I did before - the difference now is that I have NO idea how things work under the bonnet because Apple is so tight about these things.  With Windows I had experience going back to the mid eighties so I knew a thing or two.  As you so rightly say you just want it to work and enable you to get on with more important things....

APple takes the maintenance away from you but doesn't make the process reliable And you have no way to fix it.  I currently have two printers that don't work with both USB and WiFi connections and many other minor niggles that clearly won't get fixed.  My next machine will not be an Apple.

given the the opportunity again I would stay with Windows - better the devil you know.

georgeny,

Very interested to learn that iPad mini has suddendly stopped ressurecting old emails. I'm curious if you notice any other performance issues with the device? If the underlying cause is as suggested memory useage, the fact that the ressurection has stopped maybe a bad sign.

Like you I'm tired of playing computer hobbyist - I spend far more time dealing with updates / issues / configuration than I ever did with MS. I switched to Apple because things just worked and were intuiative...those days are long gone. The only devices that work reliabably are my original iPad running 5.1, 8 year old iTouch and my iPhone 3GS on 6.1, all other devices drive me crazy.

Enjoy your computer break and the remainder of the weekend.

Cheers

It appears as AppleCare promised me, the POP missing body content is fixed in iOS 9.2. For my iPad Air 1, the issue is entirely resolved.

NOw if Apple will just fix:

1. the second letter capitalizing as in the beginning of this sentence (NOw) in Discusstions, and

2. make auto-correct accurate

3. Fix the intermittent no key sound and

4. Fix the press key, but no character displays

5. Fix the no cap and no apostrophe  display as in:

<rant>

ive Been a very loyal and outspoken evangelical Apple user since 1985. But I'm tired of the post Jobs era where nothing "just works" anymore, because Apple releases buggy software forcing us to be Beta Testers. I mean "forced" because if you sit the next version release out to let the bugs get fixed, when the next version releases, some of those bugs might be fixed with now new bugs. So to get the fixes, you have to deal with the new bugs. And if you post them in Discussions, Feedback and/or with AppleCare or a Genius Bar, you're Beta Testing for free doing Apple's job.

</rant>

PS: it seems developers and email hosts (AKA - ISPs) are supporting POP less and less. to me it's a slow death but with all the POP issues not to mention that because I have an iPhone, iPad, MacBook Pro and Mac Pro, I spend too much time deleting mail on multiple devices. Before IMAP the POP Setting: Delete from server when removed from inbox, actually worked which gave you pseudo IMAP functionality. so you could designate one computer to be the main email storage and set mail to remove from server when downloaded, but left on the server (unless moved or trashed) on all other devices which gave you the ability to check mail remotely and organize and store when you got to your main computer knowing whatever email you already trashed never downloaded to any other device or computer. A poor man's pre-IMAP.

BUt one day this function either stopped working or ISPs stopped supporting it. So if you check POP mail on multiple devices before your main computer, you have to delete unwanted mail every time. Of course with IMAP when you delete e it's gone regardless of the device. So one day I've got to convert my POP accounts to IMAP a n all devices.

But I'm too busy Beta Testing Apple's latest software

Davjam,

I must say I have been on Apple now over 7 years and my experience is not been the same as yours. Initially I might have said the same but the problem with me was I was trying to fiddle with stuff. Once I left things alone it pretty much was an as advertised, just works experience.

Yes more now than before there have been some upgrade issues for me but truly minor in nature compared to the problems previously encountered with MS. Heck MS made me a lot of money buying ad selling stock through the years, love them, just not their operating systems etc. The people I personally know that went to Apple have never looked back. The exception would be gamers. I always recommend that gamers stick with MS or run a machine just for games.

But your experience is yours, if going back to MS is for you good luck. Certainly the machines are cheap enough now. I know I could put MS OS on my Apple as well but honestly would never do it.

If there seems to be more problems now than before I think you have to take into account that the systems are all doing far greater things and interacting far more. In example syncing between machines etc.

George in NY

Steve,

I admit I had no knowledge of POP versus IMAP protocols. But what you describe as a previous poor mans IMAP is what I still do. My Desktop is the only machine that is set to delete my emails from the server when downloaded. Though each device can be set for that the other I have set to leave downloaded on server. I check on remote devices just to catch up during day but for most part deal with all emails from desktop later. Yes must delete from each device but that was never a big deal until, at least, this problem now having. Once downloaded from and deleted at device that was done. Only now has the deleted suddenly started reappearing and again all the way back to 2014 on iPhone. Prior to this week and upgrade to 9.2 I was very happy with way it all worked.

The only previous complaint I might have had was that while desktop removed a lot of spam, none was removed when downloading to phone or mini.

George in NY

mariotheplumber wrote:

 

"Very interested to learn that iPad mini has suddendly stopped ressurecting old emails. I'm curious if you notice any other performance issues with the device? If the underlying cause is as suggested memory useage, the fact that the ressurection has stopped maybe a bad sign."

 

 

mariotheplumber,

 

 

Checked memory on iphone vis Istat app and all seems okay.

 

 

Checked iPhone this morning still re-populating inbox and trash. I note no impact on device performance that could be a memory issue.

 

 

 

 

Checked mini-iPad trash re-populated inbox did not. Cleared both checked mail so far no re-population.

 

 

 

 

Just cleared iPhone inbox and trash closed program. Set iPhone to carrier only no wifi and checked cellular use data. Checked mail trash repopulated inbox did not. Sent myself email from desktop. Checked mail on iPhone received message sent it to trash. Inbox not repopulated, trash doesn't show email just trashed. Then shut down email restarted email. Inbox and trash both re-populated back to 2014 but trash doesn't show latest trashed email from this morning.

 

 

Bottom line I am totally confused but firmly believe this is all being done NOT on iPhone but in Apple mail servers. Phone evidences cellular download when repopulates mail. Some interaction between IOS 2.2 and Apple Server is cause i my opinion.

 

I am out and about this morning will try apple care support when I have an opportunity.

whilst doing some general housekeeping, I changed passwords on a couple of the configured accounts.

I then accessed the accounts on MBP / Web server / 8.4 device and sent test mails to ensure the accounts were still functioning correctly.

I then sent more test mails from 9.2 device….. chaos!

Issue 1

- delete mails from SENT folder

- go to TRASH folder and witness the deleted mails (sometimes the mails are not there!)

- delete mails from TRASH folder

- go to SENT folder and deleted mails are back

Issue 2

SETTINGS> MAIL> ACCOUNTS.. shows duplicates / triplicates of some accounts… some of which it allow me to delete the duplicate, others not. After deleting all duplicates the device would allow > Exit mail app settings and go back to mail app settings - all accounts are gone.

Finally, after a couple of times deleting all accounts - rebooting device - adding accounts - I’m back to where i was with the Trash folder resurrecting all emails handled on device since last rebuild.

Mail app in IOS9 is ****. What’s more could something be going on with the overall memory useage on the device?

when email first appeared there was only POP and no smart devices yet. So i only checked email in one place. I had to invent a email strategy when I got my first smart phone (Palm) and had multiple devices able to get email. And in those days the "Delete email when moved from inbox" worked so you could check you email via phone, do some "house cleaning" by dealing with some email and trashing and trashing unwanted spam. Moving to Trash was moving out of inbox and triggered deleting from the server so when I got my email on my computer only the mail I wanted was left. No double deleting. Then came iPad and a MacBook so mail checking increased nd sadly "Delete from server..." stopped working so now I had unwanted email downloading to every device I used before my global downloads on my main computer. So one strategy is to limit my email checking to one mobile device so I don't end up with a ton of unwanted email on multiple devices.

i wish Apple Mail were a more feature rich application. With email as important as it is I don't understand Apple's keeping it pretty bare bones all these years. Losing the Delete after moving from inbox was a big loss, all of which keeps knawing at me to convert POP to IMAP and then i can delete unwanted emails once from any device.

BUt the one other missing feature regardless whether POP or IMAP is that Apple Mail doesn't have its folders for stored mail close so they are always open on mobile devices. The open and close on the OS X version So you can have folders within folders and close the top one to clean up the vertical length of your folders. I have well over 50 and have to scroll past them all all the time which is like on one at Apple ever used folders, this is so Un-user friendly. Terrible user interface. Are your reading Apple?

mariotheplumber,

MY RESOLUTION courtesy of AppleCare! I am happy to report that Apple Senior Tech AngelaD worked with me yesterday and my problem appears resolved at this time. My iPhone mail now appears to be operating correctly as is my iPad mini. I finally got around to calling AppleCare and spoke to initial contact who, after reviewing with me the steps I had already taken, passed me onto to a Senior Tech AngelaD. Although I doubted it would work she asked I give her resolution a try after she reviewed all my settings etc with me. The resolution worked and as of this writing my mail continues to function flawlessly again as it had for years.

RESOLUTION ( worked for me anyway on both iPad mini and more importantly on iPhone )

SETTINGS

MAIL

Go to ACCOUNT ( my Case Verizon POP ) DELETE same.

REBOOT device

SETTING

MAIL

ADD ACCOUNT - re-added my account all has worked flawlessly since 16 hours so far and numerous checks on mail both machines. ( I did same on iPad mini )

I am a happy camper so far

George in NY

hello georgeny,

Happy to hear that your issue is resolved. I've previously followed your path (16 times now) - Mail is still ******!

Apple have several bugs with Mail in IOS9 releases. If only Apple would allow regression to previous IOS versions, but then again I guess that would permit users to emphatically prove the issuses lie with buggy releases.

I wait to hear from Apple Support and tech team assigned. Meanwhile Apple devices remain as Paperweights on the desk.

Many thanks for update and fingers crossed your problems remain gone.

Steven,

I thank you for taking the time to provide your explanation. I will have to look into Imap some more as time permits. In the meantime my mail problem appears to be resolved as I noted in posting here so hopefully I can move on. Thank all for sharing there thoughts. Honestly I even love Apple BB, so many of the old BB groups are simply dog eat dog troll sites now. At least here you can interact with intelligent posters still!

George in NY Happy New Year to All

Fingers crossed hopefully won't be back on this problem at least.

Restore your iphone from itunes resolve the problem !!

reconfigure your account , it should be working fine

check it out

tried it...more than several times.

Don't see how restoring your account from iTunes would help to cure an issue that lies in the IOS s/w, unless the IOS had been amended!

You either dropped lucky, restored an older version than IOS9, or just haven't witnessed the problem yet!