jim8147
Level 1 (0 points)

Q: Anybody know when the hardware issue with the "IPAD PRO" will be fixed? The issue that keeps it from starting after charging.

Anybody know when the hardware issue with the "IPAD PRO" will be fixed? The issue that keeps it from starting after charging.

iPad 2 Wi-Fi

Posted on Jan 11, 2016 5:39 PM

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jim8147

Q: Anybody know when the hardware issue with the "IPAD PRO" will be fixed? The issue that keeps it from starting after charging.

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 11, 2016 5:43 PM in response to jim8147
    Level 9 (59,586 points)
    iPhone
    Jan 11, 2016 5:43 PM in response to jim8147

    According to Apple, it was addressed in the last iOS update, iOS 9.2.

  • by jim8147,

    jim8147 jim8147 Jan 12, 2016 5:27 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jan 12, 2016 5:27 PM in response to ChrisJ4203

    Thanks for the response Chris. This is the only official response I can find from Apple on the 9.2 IOS update:

    iOS 9.0 - 9.2

    There is no mention of the IPAD PRO issue. I would hate to spend that kind of money and have to "force restart it" all the time. Maybe I am over-reacting. You seem quite active in the support community...have you seen this problem come up a lot?

  • by Michael Black,

    Michael Black Michael Black Jan 12, 2016 5:46 PM in response to jim8147
    Level 7 (25,203 points)
    Jan 12, 2016 5:46 PM in response to jim8147

    My iPad Pro has never experienced this.  I plug and unplug it at will all the time, at work and home, even in my car, and never had an issue with it.  I know at least five other people with iPad Pro's who have never experienced this.  Where did you read it is a "hardware issue"?

  • by AJ397,Helpful

    AJ397 AJ397 Jan 12, 2016 5:54 PM in response to jim8147
    Level 5 (6,381 points)
    Accessibility
    Jan 12, 2016 5:54 PM in response to jim8147

    There is also this short "article". -AJ

  • by Ms Private,

    Ms Private Ms Private Feb 25, 2016 1:01 PM in response to jim8147
    Level 1 (0 points)
    Feb 25, 2016 1:01 PM in response to jim8147

    I purchased the iPad Pro and it worked fine for three days. On the third day, the battery was running low so I plugged it in to charge. The iPad would not recognize the connection and wouldn't charge. I tried a hard reset and it did nothing but bring up a picture of an empty battery with a lightning symbol which means to plug it in. After doing online research and speaking with Apple Support, I found out there is a software glitch causing this problem that Apple is currently investigating. I also found out that there is an issue with the latest update (which does not apply to my situation because I did not do an update).

     

    I returned the iPad Pro, the case, and the Apple Care for a full refund. I did not want to do an exchange until Apple resolves the software issues. What really stinks is that I turned in my second generation iPad which was working fine. Now I am without an iPad.