Nahyun9081
Level 1 (0 points)

Q: Received "(null)" mail with group mailing list

I've upgraded from OS X 10.6.x to OS X 10.11.2 with Server (5.0), then turned on Mail service.

 

After then some group members received "(null)" mail. I mean there's "(null)" text only in mail body and no mail subject.

 

Also the mail sender is strange. If the mail group is "btaccount@domain.com", the mail sender is "btaccount-bounce@domain.com".

 

Do you know how I can fix the problem?

OS X El Capitan (10.11.2), Server 5.0

Posted on Jan 11, 2016 6:14 AM

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Nahyun9081

Q: Received "(null)" mail with group mailing list

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  • by bfdulock,

    bfdulock bfdulock Jan 11, 2016 12:07 PM in response to Nahyun9081
    Level 2 (214 points)
    Jan 11, 2016 12:07 PM in response to Nahyun9081

    I've seen this same error repeatedly with one of my clients.  I am testing this potential solution--check the Access to Services for the group and make sure it has Mail access enabled.

     

     

    Bryan Dulock

    ACN

    Houston, TX

  • by Nahyun9081,

    Nahyun9081 Nahyun9081 Jan 12, 2016 9:41 PM in response to bfdulock
    Level 1 (0 points)
    Jan 12, 2016 9:41 PM in response to bfdulock

    I've checked "Access to Services" option, and turned on "Mail" service for groups. But the problem still happens...

     

    I look forward that you will find a solution and share it. 

     

    Best Regards,

    Nahyun

  • by giorgiosca,

    giorgiosca giorgiosca Jan 13, 2016 7:32 AM in response to Nahyun9081
    Level 1 (0 points)
    Jan 13, 2016 7:32 AM in response to Nahyun9081

    Hi,

    same here: OS 10.11.2, Server 5.0.15: some emails sent to our lists are received with << (null) >> body, empty subject, sent by '$list-bouce@domain.ltd" (where $list = the-name-of-the-list).

     

    I've also noticed that if the original poster sends an email to the list and a regular user in cc, the list receive the 'null' thing, while the regular user receive the correct email.

    We noticed this behaviour only with some newsletter or automated services, and it used to happen with some of our clients who used Thunderbird with ISO-8859-15 encoding.

    Switching the Thunderbird encoding to UTF-8 partially solved the problem.

     

    HTH

     

    G

  • by ThomasMyers,

    ThomasMyers ThomasMyers Mar 10, 2016 10:45 AM in response to giorgiosca
    Level 1 (5 points)
    Mar 10, 2016 10:45 AM in response to giorgiosca

    I am seeing he same thing. Haven't been able to figure out any rhyme or reason.

  • by Pindar,

    Pindar Pindar Apr 27, 2016 6:47 AM in response to ThomasMyers
    Level 1 (18 points)
    Apr 27, 2016 6:47 AM in response to ThomasMyers

    Also getting this on OSX 10.11.4 (Build 15E65), Server 5.1 (Build 15S5127)

     

    The only non Apple element in the mix is we are running RoundCube  v1.1.4 to get WebMail on the server and running Thunderbird as the mail clients

  • by Pindar,

    Pindar Pindar Apr 27, 2016 7:05 AM in response to Pindar
    Level 1 (18 points)
    Apr 27, 2016 7:05 AM in response to Pindar

    Follow up - this may be down to Thunderbird.

    Upgraded to latest version (45) and switched encoding to UTF-8, early tests seem promising