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Q: I cannot use my original e-mail to activate iPhone
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Jan 13, 2016 8:48 AMby pedro d,Hello there, TNW_Thanawut.
It sounds like you're having issues with activating your iPhone 5 after performing a restore. The following Knowledge Base article offers up some great recommendations for troubleshooting:
If you can‘t activate your iPhone
Before you begin
- If your iPhone uses a SIM card, make sure that the card is in your iPhone. Even without an active contract, your iPhone might still need the SIM card to activate.
- If you see a No SIM card error, follow these steps. No SIM or Invalid SIM alerts appear when a SIM card is damaged, locked, or missing.
- If a message says to sign in with an Apple ID to activate, learn about Activation Lock.
Follow these steps
- Find the list on the system status page. If the box next to iOS Device Activation isn't green, try activating your iPhone later.
- If asked for a password, enter it. A password prompt means Activation Lock might be enabled in Find my iPhone.
- Restart your iPhone.
- If you're using a cellular data connection, try connecting to a reliable Wi-Fi network instead. If a Wi-Fi connection doesn't work, try connecting to iTunes.
- If you're using iTunes to activate your iPhone, make sure that iTunes is updated to the latest version.
Get more help
- Contact your carrier to check for network or activation issues, or if necessary, to replace your SIM card.
- Use recovery mode to restore your iPhone.
- If restoring your iPhone still doesn't work because of an activation error, contact Apple Support.
Thanks for reaching out to Apple Support Communities.
Cheers.
