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All replies
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Helpful answers
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Nov 16, 2015 8:17 AM in response to Linc Davisby maggiemoo13,Thanks for the info. I restarted my computer in safe mode and now the trackpad is working fine. Now what do I do? I don't want to run my computer in safe mode all the time. Thank you!
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Nov 18, 2015 12:51 PM in response to cosmictenby michele62,@cosmicten Thank You so much! I was panicking but your idea worked beautifully! I slipped some paper inside the slit and I could feel one spot was at king. This helped it release and now it works. Great ideaBand simple fix! Thank yo!!!!
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Nov 22, 2015 2:49 AM in response to cosmictenby sharinia,This was incredibly useful! But don't use the corner of a newspaper to do this, the paper tore and I was left to clean out both the dried liquid and the paper.
And now my trackpad click works! YAY!
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Nov 22, 2015 6:04 AM in response to michele62by michele62,WOW sorry about all of those Typos! I used a business card which was just thick enough, and it worked beautifully. It pulled thru and 'unstuck' the sticky portion of my trackpad, Now my mouse works great and all is well in the world. Thanks so much for an easy fix to a frustrating problem!
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Dec 12, 2015 9:24 PM in response to cosmictenby Sandy Strike,YOU ARE A GENIUS! It fixed it! THANK YOU SO MUCH!
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Dec 18, 2015 11:37 PM in response to panizbhby rufus707,I went through four unproductive Apple support chats because my trackpad quit working. After trying every fix in the book--difficult because the cursor wanted to select and move anything it moved across, including text--I gave up. Next morning I got a call from Apple and the tech told me to clean the trackpad with alcohol. I was dubious. It looked perfectly clean, but I followed instructions and the damned thing works beautifully. I wish someone else had mentioned that! I wouldn't have ended up wasting an entire day.
In simple terms--take a clean rag, dampen it with denatured alcohol and wipe it clean. Let it dry, do it again for good measure. Wipe it clean or let it air dry and it should be good to go.
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Dec 20, 2015 9:13 AM in response to panizbhby Dawn0606,I Had same problem. Took it to apple yesterday. They are replacing the mouse trackpad & hard drive.
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Apr 2, 2016 6:01 AM in response to cosmictenby Beegz3,You fixed my Macbook with this advice! Thank you so much! Just slide some paper under the trackpad as best you can, along all the edges. Immediately solved my problem. Woo!
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Apr 3, 2016 2:01 AM in response to panizbhby ialienor,Hi,
Thanks you for the many tips. I had a similar problem a couple of days ago, and although I tried everything you all suggested, nothing changed.
Eventually, I went to the Apple Store and they oppenned it to see if the problem came from the harware. Apprently it did, something was damaged on the surface of the trackpad, so I paid 80 Euros to get it fixed (ouch). I'm going to get it this afternoon, hoping it will be fixed. If not I will keep you updated
In case anybody needs it, these were the problems I had:
Using the trackpad was impossible, it "jumped", it didn't respond properly
The mouse would spontaneously click, even when I didn't touch it
When I used a USB mouse it worked a little better at first but would eventually go insane as well (explanation from the Apple Store: the mac still has the priority on the mouse even when a second mouse is pluged in, so my trackpad was still controlling the mouse)
Hope this helps
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Aug 4, 2016 12:39 AM in response to panizbhby Chanchan007,I put my Mac in safe mode, as suggested by @LincDavis, thank you so much!!
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Aug 4, 2016 12:40 AM in response to Linc Davisby Chanchan007,I Put my Mac in safe mode, as suggested, thank you so much!!
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Sep 23, 2016 5:59 AM in response to panizbhby BobE418,FOUND THE FIX!!! I have had this problem multiple times, tried all the message board fixes and have finally figured out the real solution, at least on my MacBook Pro (early 2015) / built in trackpad. Disconnect from street power, let battery discharge for 20 mins and reboot. I believe the root cause is improperly grounded power source (many hotel rooms) combined with an overly sensitive trackpad to slightly high power supply voltage.
Try above fix before the Genius bar... if above is true, they won't be able to replicate it.