HT201731: Information about my Mac
Learn about Information about my Mac
-
All replies
-
Helpful answers
-
Jan 6, 2016 9:39 PM in response to James Bertinoby Eau Rouge,First do you have enough free space on your disc.
Have you done a 'verify' on your disk using Disk Utility.
Switch off any unnecessary Anti-Virus nonsense.
Good
Once the download is complete, and before you install look in your
Applications folder for Install Mac OS X El Capitan.app.
If you find it make sure it is 6.09 Gbs (approx) in size.
If so make a copy of it on a USB stick or other external media, saves you having to download it again.
Now double click the Install app, what happens.
-
Jan 13, 2016 8:27 PM in response to Eau Rougeby James Bertino,Met all that criteria... Was working with very helpful person from tier two support. After many attempts, we got it to work with 10.11.2.
-
Jan 13, 2016 8:29 PM in response to James Bertinoby James Bertino,This has been resolved.. Tier two help.