mskathymariee
Level 1 (4 points)

Q: Iphone Won't connect to itunes on Windows 10

Recently I've noticed that whenever I try to connect (with the USB cord) my iPhone 5c to my laptop (currently Windows 10) to sync all of my music, it doesn't show up/ is not recognized, at all. I have tried each different USB port, I have tried:

-Restarting each device

-Uninstalling and reinstalling iTunes

-Checking for updates for both devices (whether they be for the program, the drivers, or for each device itself, I.E. IOS or Windows)

-Looking through the Apple website and followed all the troubleshooting guides (iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support)

 

I don't know what else to do or try, and I just really want to listen to my music. Any help would really be appreciated.

 

Devices are: iPhone 5c, running on iOS 9.2; Windows 10 on a laptop

iPhone 5c, iOS 9.2

Posted on Jan 12, 2016 8:30 PM

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mskathymariee

Q: Iphone Won't connect to itunes on Windows 10

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  • by LACAllen,

    LACAllen LACAllen Jan 12, 2016 8:45 PM in response to mskathymariee
    Level 5 (4,596 points)
    iCloud
    Jan 12, 2016 8:45 PM in response to mskathymariee

    What version # is your iTunes running at? Please don't say the latest, please give us a number.

     

    11.x? 12.x?

  • by mskathymariee,

    mskathymariee mskathymariee Jan 12, 2016 8:50 PM in response to mskathymariee
    Level 1 (4 points)
    Jan 12, 2016 8:50 PM in response to mskathymariee

    Version Number is 12.3.2

  • by georiege,

    georiege georiege Jan 12, 2016 11:00 PM in response to mskathymariee
    Level 1 (0 points)
    Jan 12, 2016 11:00 PM in response to mskathymariee

    Same problem here. Itunes cannot detect iphone any more. This happened after last Windows 10 update.

  • by LACAllen,

    LACAllen LACAllen Jan 13, 2016 12:23 PM in response to mskathymariee
    Level 5 (4,596 points)
    iCloud
    Jan 13, 2016 12:23 PM in response to mskathymariee

    OK... that's not the issue. Did you try other known good cables?

  • by LACAllen,

    LACAllen LACAllen Jan 13, 2016 12:23 PM in response to georiege
    Level 5 (4,596 points)
    iCloud
    Jan 13, 2016 12:23 PM in response to georiege

    OK... that would make me suspect a Windows issue. Can you use System Restore to roll back to before the update and test?

  • by mskathymariee,

    mskathymariee mskathymariee Jan 13, 2016 3:35 PM in response to LACAllen
    Level 1 (4 points)
    Jan 13, 2016 3:35 PM in response to LACAllen

    I tried rolling back to before the update about an hour after I posted this last night, still did not work. I tried 3 different cables in all 3 USB ports, still no go.

     

    It's just really weird because iTunes worked after the update for about 2 months, and now it doesn't.

  • by georiege,

    georiege georiege Jan 14, 2016 12:18 AM in response to mskathymariee
    Level 1 (0 points)
    Jan 14, 2016 12:18 AM in response to mskathymariee

    In my case the problem started exactly after the last major Windows 10 update. After the Windows 10 update, before 2 days ago (big update that took almost 2 hours and several reboots), itunes stopped detecting iphone any more. The usb cable is fine, because at windows explorer i can see the photos and videos when i plug the iphone.

    Also the Apple Mobile Device Service and Bonjour Service are running fine but itunes can't see the iphone.

     

    I think that the only solution is to wait for the new update of itunes that will probaply solve the problem.

  • by DanH-B,

    DanH-B DanH-B Jan 20, 2016 6:18 AM in response to mskathymariee
    Level 1 (0 points)
    Jan 20, 2016 6:18 AM in response to mskathymariee

    I have this same problem too.

    With Iphone 5s, IOS 9.2.1, Itunes update 12.3.2, new Windows 10 laptop, everything worked fine at Christmas.

     

    When I connect my Iphone instead Itunes seeing it, I get redirected to the computers directory This PC\Apple Iphone\Internal Storage which shows I have 48.7 GB free of 59 GB.

     

    Apple support is supposed to call me today which may be the last business I do with Apple.

  • by aCiiD3,

    aCiiD3 aCiiD3 Jan 25, 2016 4:42 PM in response to DanH-B
    Level 1 (0 points)
    Jan 25, 2016 4:42 PM in response to DanH-B

    Exactly the same problem here.. but with an iPhone 5C

  • by DanH-B,

    DanH-B DanH-B Jan 26, 2016 1:02 PM in response to DanH-B
    Level 1 (0 points)
    Jan 26, 2016 1:02 PM in response to DanH-B

    Got it fixed the hard way.  When Apple support called we had to remove every Apple & Itunes program on my computer including Bonjour and then go to Itunes online and install Itunes again.

     

    Then my Iphone wouldn't connect to my Marantz home theater system and play Itunes through the Apple Air Play....still working on this problem.

  • by mocikuo,

    mocikuo mocikuo Jan 26, 2016 6:22 PM in response to mskathymariee
    Level 1 (53 points)
    Jan 26, 2016 6:22 PM in response to mskathymariee

    Hi, this thread will give you some clues:

    My iphone won't connect to itunes or my computer!

  • by aCiiD3,

    aCiiD3 aCiiD3 Feb 10, 2016 3:09 PM in response to mskathymariee
    Level 1 (0 points)
    Feb 10, 2016 3:09 PM in response to mskathymariee

    Solved for me after deleting all files from Apple with a program like RevoUninstaller.

    Reboot

    Ccleaner

    Clean install of iTunes from apple website without my iphone connect on the pc.

    Reboot.

    Plug my phone and iTunes launch

     

    Thx for all replies guys. Appreciated.

     

    Cheers and Good luck for all

  • by jmoccia666,Helpful

    jmoccia666 jmoccia666 Feb 13, 2016 5:04 AM in response to mskathymariee
    Level 1 (5 points)
    Feb 13, 2016 5:04 AM in response to mskathymariee

    I Just found that this worked for me im just gonna copy and paste and add a couple steps IN ALL CAPS that I seemed to need because it didn't work for me at first....

     

     

    1. Go to Windows 10 Control Panel.

    2. Go to Hardware and Sound; Devices and Printers; Unspecified (look for Apple Mobile Device USB Driver)

    3. Right-click, then select properties on the menu list.

    4. Select the "Hardware" tab at the top  When the properties dialog box opens, once more select properties on the lower right hand button.

    5. Under the "Driver" tab menu, the update driver button will be grey and unselectable here. So you need to select and click "Change Settings" button located near the lower left corner.

    6. Now you can click the "Driver" tab menu near the top, so you can see the "Update Driver" button.

     

    (7. SELECT DISABLE DRIVER.)

    (8. SELECT REMOVE DRIVER.)

    (9. CLOSE WINDOW AND REOPEN AGAIN)

     

    10. Select "Update Driver".

    11. Select and click "Browse my computer for driver software".

    12. For Windows 10 64 bit, it should be located in the folder: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers. 

     

    (BUT I STOPPED AT C:\Program Files\Common Files\Apple\ AND MADE SURE TO LEAVE THE 'CHECK SUBFOLDERS' CHECKED. UNSURE WHY OR EVEN IF THAT MATTERED BUT IM NOT LOOKING INTO THE 'WHY **** WORKS AND DONT WORK NO MORE BECAUSE YOU WILL LOSE'

     

    10. Click Next, and let the driver re-install.

     

     

     

    Anyway somehow just worked for me and I hope it helps atleast one other person out there.

    Thank you.

  • by jpendle,

    jpendle jpendle Feb 25, 2016 12:58 PM in response to jmoccia666
    Level 1 (0 points)
    Feb 25, 2016 12:58 PM in response to jmoccia666

    Thanks--worked for me, too!

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