ToXic Blonde
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Q: iPad Pro..keeps trying to wake

Although I am working constantly w a very experienced and knowledgeable senior tech on this matter, thank you Mattew, I want to put this out there to see if others are experiencing this issue.

 

When set in "stand" mode and only "stand" mode w the iPad Pro keyboard the device keeps trying to wake.  I was given a work around to turn off lock/unlock which is a minor issue for me, but none the less annoying, keyboard was replaced twice and new iPad was also shipped....the issue was not resolved

 

I can't begin to relay my disappointment w Apple and the delays it is taking to solve the problem

 

I need to know if I am the only person in the world that is having this issue as tech support can't or won't tell me

 

Thank you in advance for any and all info

 

Michelle

iPad Pro Wi-Fi, Cellular, iOS 9.2

Posted on Jan 4, 2016 1:30 PM

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ToXic Blonde

Q: iPad Pro..keeps trying to wake

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  • by d0_0b,

    d0_0b d0_0b Jan 9, 2016 11:35 PM in response to ToXic Blonde
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    Jan 9, 2016 11:35 PM in response to ToXic Blonde

    yes im in touch with apple but im not happy at all. ive only had it for weeks and already its not working as it should.

    i found two other posts about the same thing.

    ill post them here

     

    https://discussions.apple.com/thread/7392856?start=0&tstart=0

    https://discussions.apple.com/thread/7373749?start=0&tstart=0

    https://discussions.apple.com/thread/7407362?start=0&tstart=0

     

    [They really make it difficult to edit these posts] i dont know if one of theses posts aew yours.

     

    Do i understand this corectly, you had this problem, Apple exchanged it fot a new one and its still happening?

     

    one of these posts reconns that it is the keyboard, so im going to try taking it off today and see if it still wakes up. of course appart from the frustration of it waking up, it runs the battery down too.

     

    i also noticed the last couple of times that i powered down, it disen't go off straight away, the. apple comes up a few times before powering down.

     

    let me know how you get on please?

    audrey

  • by biteme1,

    biteme1 biteme1 Jan 11, 2016 6:24 PM in response to ToXic Blonde
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    Jan 11, 2016 6:24 PM in response to ToXic Blonde

    I have the same problem. It hasn't caused me any major problems, but it's definitely a glitch. I have no idea what the problem or solution is.

     

    John

  • by ToXic Blonde,

    ToXic Blonde ToXic Blonde Jan 11, 2016 11:19 PM in response to d0_0b
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    Jan 11, 2016 11:19 PM in response to d0_0b

    Apple gave me a work around, go into settings/general and turn off "lock/unlock" you will have to use the lock button to turn it off/sleep. The gentleman I have been working w is quite helpful in calming me down, and trying to get the issue resolved but having said that Its getting old :/

     

    the engineers working on my first iPad seem to thing a iOS update will fix the issue

     

    also note this is my third  keyboard and  second iPad....it does not happen when the iPad keyboard is removed

     

    thank you for replying Audrey I hope this helps you and thanks for replying at least I know I'm not the only one :/

  • by ToXic Blonde,

    ToXic Blonde ToXic Blonde Jan 11, 2016 11:21 PM in response to biteme1
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    Jan 11, 2016 11:21 PM in response to biteme1

    TThanks for posting John...read my other comment and it will give u the info I know as of today

  • by virtuapete,

    virtuapete virtuapete Jan 14, 2016 9:40 AM in response to ToXic Blonde
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    Jan 14, 2016 9:40 AM in response to ToXic Blonde

    I am also having this issue and only when the keyboard is plugged in.  iPad Pro is 2 weeks old, Smart Keyboard is less than 1 week old.

  • by ToXic Blonde,

    ToXic Blonde ToXic Blonde Jan 14, 2016 3:04 PM in response to virtuapete
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    Jan 14, 2016 3:04 PM in response to virtuapete

    Thank you for replying to the thread, I neglected to say in my other replies that Apple engineers have my old device and keyboard and are testing to see if it's a software or hardware issue.  They had me do a series of tests and take videos of them, which I did.....so now I/we wait and hope an iOS update will correct the issue and it's not a hardware problem :/

  • by virtuapete,

    virtuapete virtuapete Jan 14, 2016 3:51 PM in response to ToXic Blonde
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    Jan 14, 2016 3:51 PM in response to ToXic Blonde

    I should clarify too... I only see this happening when my iPad Pro has the Smart Keyboard connected AND it is plugged into a power source but not covering the screen.  Not sure if that was what you see, but that is really the only abnormality I experience.

  • by ToXic Blonde,

    ToXic Blonde ToXic Blonde Jan 14, 2016 4:06 PM in response to virtuapete
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    Jan 14, 2016 4:06 PM in response to virtuapete

    MY original and replacement devices and keyboards did it both plugged in or not :/

  • by godeacs94,

    godeacs94 godeacs94 Jan 14, 2016 6:45 PM in response to ToXic Blonde
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    Jan 14, 2016 6:45 PM in response to ToXic Blonde

    Same problem here, exactly as stated. Would love a fix, it's driving me crazy, and I can't help but think it is very widespread.

  • by ToXic Blonde,

    ToXic Blonde ToXic Blonde Jan 15, 2016 10:25 AM in response to godeacs94
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    Jan 15, 2016 10:25 AM in response to godeacs94

    Yes sadly more widespread than they know or want to say, a temp fix is described above...hope it helps you

  • by Oblivion426,

    Oblivion426 Oblivion426 Jan 19, 2016 2:43 PM in response to ToXic Blonde
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    Jan 19, 2016 2:43 PM in response to ToXic Blonde

    I am still having this issue on 9.2.1. It always happens to me when the keyboard is flipped around the back of the iPad Pro.

  • by virtuapete,

    virtuapete virtuapete Jan 19, 2016 4:34 PM in response to Oblivion426
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    Jan 19, 2016 4:34 PM in response to Oblivion426

    That is a much clearer way of saying what I am experiencing as well.  After a couple weeks with the iPad Pro and a week with the Smart Keyboard, it only happens when it is in that position.

  • by biteme1,

    biteme1 biteme1 Jan 19, 2016 4:43 PM in response to Oblivion426
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    Jan 19, 2016 4:43 PM in response to Oblivion426

    That has been my experience, too. It always happens when it is set in the stand position, but with the keyboard in the back (not being used).

     

    Also, someone mentioned that it only happened for them when it was being charged, so I tested and found that it happens for me whether it's being charged or not.

  • by biteme1,

    biteme1 biteme1 Jan 19, 2016 4:47 PM in response to ToXic Blonde
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    Jan 19, 2016 4:47 PM in response to ToXic Blonde

    Has anyone said anything about the frequency of the problem? I only mention it because it seems like it would be important to figuring out what's causing the problem. I haven't timed it, but I'd guess that it happens every 5-10 minutes when the iPad is sitting idle, and it stays on for about 5 seconds or so each time.

     

    Does that seem typical for the rest of you?

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