omarfromcalgary

Q: iOS 9.2 iCloud backup still not fixed!!!

So I've been plagued with the Backup could not be completed problem and I've been waiting for Apple to release a fix and I was happy to see this problem mentioned as one of the bugs dealt with in iOS 9.2, BUT it was not actually fixed!

 

Now my phone is not backed up at all after all Apple geniuses advised that I delete older backups from iCould and try again, my MacBook storage is too small to carry my 128gb iPhone backup and now if my phone dies for some reason all my life is gone with it, well most of it!

 

Tried backing up my iPhone to external storage but Apple won't let you do that cause we are freaking slaves and not free to do what we want, so now I hope they would finally listen and address this issue that has been mentioned many times before!!!!

iPhone 6 Plus, iOS 9.2, 128 GB

Posted on Dec 13, 2015 9:14 PM

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Q: iOS 9.2 iCloud backup still not fixed!!!

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  • by mamanerd,

    mamanerd mamanerd Jan 5, 2016 6:48 PM in response to Sbabb
    Level 1 (20 points)
    Jan 5, 2016 6:48 PM in response to Sbabb

    since last April, I have worked with high level techs for many hours, sent them logs, and nothing has resolved the issue. The problem first occured on an iphone 5s 32gb. When I got a new 6 with 64gb, problem is still there.

     

    Basically, I can't backup to Icloud OR to a MAC or to a PC. The local backups tell me that the phone has disconnected yet continue trudging on to sync and import the camera roll. Icloud just says backup cannot be completed.

     

    I have wiped the phone, gone through upgrades from 8 to 9 all way to 9.2, changed to another Icloud ID, erased my notes database after copying them into other products (gmail), tried multiple cords, multiple machines, used different Wifi networks, signed out of icloud before my local backus, reset the phone and started over from scratch, and after one or successful backups, we are back to square one. And then randomly, it will tell me it backed up to icloud, but I can't ever seem to restore from it. In addition, they have swapped out my Iphone 6 three times since that's the last resort of the Genius Bar. We even did reboots, get a diagnostic file from tech, captured the logs, turned off the diagnostic, then sent the logs to engineers. Multiple times.

     

    I have finally stopped calling or taking it to them, just assume I have all my real data in contacts/calendar/notes in Gmail, dropbox, etc and will have to "bite the bullet" if I ever have to reload the phone, and redo all my apps again. Most of my important apps are cloud connected so I will only lose time, not data.

     

    Something is broken indeed.

     

    Yet, my Ipad (with the same apps and notes etc) backups up just great, as does my husbands. So, go figure.

  • by Rick142000,

    Rick142000 Rick142000 Jan 5, 2016 8:19 PM in response to mamanerd
    Level 1 (0 points)
    Jan 5, 2016 8:19 PM in response to mamanerd

    Hi Mamanerd, that was a great report. I don't know if you read my report that I posted about a week ago, but I got my icloud back ups working.    I might have got lucky though, but basically I was fighting and trying to recover my notes all day and restored my phone a few times, ended up saving my notes into word on my iPhone, leaving all my iPhone notes empty, and and iCloud backup started working.   I haven't tried restoring from my iCloud back up yet. Maybe I'll try to restore to my old iPhone 4s to see if the back up is actually there.    Through it all though I have to say that backing up to my home computer is what saved me,  I hope everybody else knows to do that.

  • by mamanerd,

    mamanerd mamanerd Jan 5, 2016 8:38 PM in response to Rick142000
    Level 1 (20 points)
    Jan 5, 2016 8:38 PM in response to Rick142000

    yes, I read your report, and that's what prompted me to post..... I just wish my backups to either my mac or my pc worked. Back last May, I also had heard that a notes database could be corrupted, and I had also removed them all to another repository, but even the upgrade to a newer OS with a totally rewritten Notes structure did not resolve the problem.

     

    I'm really glad you're working again, and yes, do try to restore to another device. That's where I found my occasional icloud backup was not really functional as I'd hoped. What's weird is that I'd get complacent thinking "ah that last thing solved it" after I checked and it appeared working after resetting my phone as "new"..... and then realized that no backup had actually occurred successfully, and no error report that "no backup for x days" was occurring either.

     

    Cheers!

  • by virtualWes,

    virtualWes virtualWes Jan 7, 2016 4:51 AM in response to omarfromcalgary
    Level 1 (0 points)
    Jan 7, 2016 4:51 AM in response to omarfromcalgary

    Apple, please help!

     

    Reiterating what others have said - weeks and months without a backup is awful.

     

    If we could just see some logs of where this fails.  I've tried everything that's been recommended with no joy.

     

    Please help.

  • by omarfromcalgary,

    omarfromcalgary omarfromcalgary Jan 7, 2016 10:27 AM in response to mamanerd
    Level 1 (0 points)
    Jan 7, 2016 10:27 AM in response to mamanerd

    Thanks for sharing your experiences everyone, sorry it's mostly unsuccessful  attempts!

     

    I Just hope Apple techs are aware of this issue and are actually working on a solution!

     

    Too bad this problem didn't get any coverage in any reputable tech media source so Apple would feel the actual need to fix a 3 months issue!

  • by dudeman137,

    dudeman137 dudeman137 Jan 14, 2016 12:05 PM in response to omarfromcalgary
    Level 1 (0 points)
    Jan 14, 2016 12:05 PM in response to omarfromcalgary

    I am still having the same problem, and have tried everything under the sun to get it to work.  I also pay the additional amount for iCloud space.

  • by Blockheads88,

    Blockheads88 Blockheads88 Jan 16, 2016 4:13 PM in response to omarfromcalgary
    Level 1 (4 points)
    Jan 16, 2016 4:13 PM in response to omarfromcalgary

    Hey,

     

    I have been using iCloud back for a while for multiple devices.

     

    This week I was planing on adding another line to my account (Need for work). Since I have multiple old iPhones from the year's past I was going total one of them. I fully wiped the phone and when I tried to add the device to my iCloud account (200GB) (have 128GB available) And tried to set it up and do a back up to iCloud I noticed the error "The Last Backup Could not be completed" I was shocked. I don't have any backup's for their specific phone. I tired many different things. It never made any backup's I can only see this device on this phone and not another's. Can't delete a backup for this phone since none are there.

    Multiple full Restores. Erase all Network.

    I do have another iCloud which I tried and that DID WORK!! I was shocked I thought it had to do maybe with the phone or maybe even iCloud was down.

     

    All my other devices seems to work with my old account and able to manually do a iCloud back.

     

    I defiantly  think there is something wrong with that specific iCloud account. If it keeps track of Id's or something and not allowing doubling. Not fully deleting the info. needed.

     

    When I upgrade my phones I do restores so I thought maybe there was something odd going on with keeping the data.

    I deleted the iCloud backup of my current iPhone and now when I try to start the backups again I am getting the same error's.

     

    So I think there is an issue with the accounts and not the os since I can backup fine to a different iCloud. But the specific iCloud is't getting fully deleted from apple servers and now causing these issues and won't duplicate.

  • by mamanerd,

    mamanerd mamanerd Jan 16, 2016 5:29 PM in response to Blockheads88
    Level 1 (20 points)
    Jan 16, 2016 5:29 PM in response to Blockheads88

    But my icloud backup is intermittent

     

    Pat Scott, the MamaNerd

    G

  • by Blockheads88,

    Blockheads88 Blockheads88 Jan 16, 2016 5:41 PM in response to mamanerd
    Level 1 (4 points)
    Jan 16, 2016 5:41 PM in response to mamanerd

    It is not an iOS issue.

     

    It an ACCOUNT ISSUE.

     

    If you make / use a different iCloud account it will work Great.

     

    Have an case with apple engineers and they are looking into.

     

    Who know if they will figure it out but it's an huge iCloud issue and can re-create on any account.

  • by mamanerd,

    mamanerd mamanerd Jan 16, 2016 9:40 PM in response to Blockheads88
    Level 1 (20 points)
    Jan 16, 2016 9:40 PM in response to Blockheads88

    in your case, I'm sure it is an account problem. In my case, changing icloud accounts did not help.

  • by jfeyen,

    jfeyen jfeyen Jan 17, 2016 4:51 AM in response to mamanerd
    Level 1 (0 points)
    Jan 17, 2016 4:51 AM in response to mamanerd

    Hi ,

     

    Yesterday the iCloud tool on my Windows gave some notification that it was full.

    I deleted the backup via the tool.

     

    Opened my iphone and wanted to do an icloud backup again.

     

    For some reason the iCloud backup is "Off" . If I start it again is says "iCloud backup failed" "There was a problem enabling iCloud backup.


    If I enable iCloud backup via iTunes. And then run backup it says "the last backup cannot be completed".

     

    The things I tried:

    -soft reset

    -logout of icloud on iPhone and relogin

    -reset network settings


    Nothing helps...

     

    Joeri

  • by Hellcatdave,

    Hellcatdave Hellcatdave Jan 17, 2016 12:45 PM in response to omarfromcalgary
    Level 1 (0 points)
    Jan 17, 2016 12:45 PM in response to omarfromcalgary

    I am in the same boat. No back up at all. I kept getting the message not enough storage (I had plenty, photos turned off) I bought more storage today, and still won't back up. So I came here to try and figure out a solution (I'm super busy and don't have time for this crap). It looks like no solution! Come on Apple!!! You are screwing up big time!!! Since the last update, a lot of my notes are missing, and my music is a mess!! I just my old Apple back!!! Get with the program!! I'm seriously thinking about selling my Apple stock!!! Get back to keeping it simple Apple, you are getting way too complicated and have taken your eye off the ball. Most people don't have time messing around with your mistakes!!

  • by jfeyen,

    jfeyen jfeyen Jan 19, 2016 12:09 PM in response to Hellcatdave
    Level 1 (0 points)
    Jan 19, 2016 12:09 PM in response to Hellcatdave

    iOS 9.2.1 which came out today did not fix our issue.

     

    Kr,


    Joeri

  • by Kitna,

    Kitna Kitna Jan 19, 2016 1:29 PM in response to omarfromcalgary
    Level 1 (0 points)
    Jan 19, 2016 1:29 PM in response to omarfromcalgary

    HI, I've got the same issue that iCloud doesn't backup even when running it manually. I've tried all the things possible even setting up my iPhone as a new one it still refuses to backup. "The last backup could not be completed." Will try update iOS as above but doesn't seem like it'll work from others comments. For now have to backup on itunes.

  • by shabanonda,

    shabanonda shabanonda Jan 19, 2016 1:40 PM in response to omarfromcalgary
    Level 1 (0 points)
    Jan 19, 2016 1:40 PM in response to omarfromcalgary

    Hello,

    i have the same issue here. Come on Apple and fix this !

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