feather6868

Q: hi, does anyone know what a blue ball....

hi, does anyone know what a blue ball....instead of a colorful one on your screen means? thanks feather6868

MacBook Pro (15-inch Mid 2012), OS X Mavericks (10.9.5)

Posted on Jan 14, 2016 9:15 AM

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Q: hi, does anyone know what a blue ball....

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  • by BobTheFisherman,

    BobTheFisherman BobTheFisherman Jan 14, 2016 9:20 AM in response to feather6868
    Level 6 (15,418 points)
    Jan 14, 2016 9:20 AM in response to feather6868

    What screen? What device? What app? what are you doing when you see this?

     

    Writing an effective Apple Support Communities question

  • by feather6868,

    feather6868 feather6868 Jan 14, 2016 9:44 AM in response to BobTheFisherman
    Level 1 (17 points)
    Mac OS X
    Jan 14, 2016 9:44 AM in response to BobTheFisherman

    Hi Bob,  I was on eBay earlier and you know how sometimes we or at least I do, I get this round colorful ball that goes in circles real fast it usually happens when my computer is slow which is.  But this time the ball is one color Blue? On the eBay Screen and on my email screen Im surprised Im able to type a message to you? It will not allow me to do anything on those web sites? any idea what it could be?  my computer has been running slow don't know why? don't have much on it other then the dup's I have to clean them up. That's time consuming...but i have to do it soon because my pc is so slow its driving me crazy. thanks for your reply Bob

  • by feather6868,

    feather6868 feather6868 Jan 14, 2016 10:11 AM in response to BobTheFisherman
    Level 1 (17 points)
    Mac OS X
    Jan 14, 2016 10:11 AM in response to BobTheFisherman

    Hi Bob,

    When You ask what device? Im new at this.  I assume that you the community sees what I see???? under my question I have my device name MacBook Pro 15" using  maverick 9.5 can the public see this? thanks for sending the writing an effective question I will read it because I don't know how all this works yet. I see that there are so many views but no replies and don't know why? I'm doing something wrong that's for sure.  BobTheFisherman, I thank you for answering me and helping me when no one else would I will get busy and do my homework or the community before I ask any more questions again thanks Bob

  • by BobTheFisherman,

    BobTheFisherman BobTheFisherman Jan 14, 2016 10:22 AM in response to feather6868
    Level 6 (15,418 points)
    Jan 14, 2016 10:22 AM in response to feather6868

    You are not doing anything wrong. As people read your post they will provide suggestions.

     

    There are many reasons for a slow computer including, adware, malware, insufficient free disk space, not enough RAM, failing hard drive, running antivirus software, ...

     

    Try installing, running, then posting the results of etrecheck here. This will provide us visibility into the configuration of your computer and installed apps which may be contributing to your issue.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jan 14, 2016 10:26 AM in response to feather6868
    Level 5 (7,842 points)
    Notebooks
    Jan 14, 2016 10:26 AM in response to feather6868

    feather6868 wrote:

     

    Hi Bob,  I was on eBay earlier and you know how sometimes we or at least I do, I get this round colorful ball that goes in circles real fast it usually happens when my computer is slow which is.  But this time the ball is one color Blue? On the eBay Screen and on my email screen Im surprised Im able to type a message to you? It will not allow me to do anything on those web sites? any idea what it could be?  my computer has been running slow don't know why? don't have much on it other then the dup's I have to clean them up. That's time consuming...but i have to do it soon because my pc is so slow its driving me crazy. thanks for your reply Bob

     

    Bob has you covered on the Slow Mac issue...

     

    Website Custom CURSOR may be the reason for the "blue ball"?

    http://stackoverflow.com/questions/1144836/css-cursor-customization

  • by feather6868,

    feather6868 feather6868 Jan 14, 2016 3:06 PM in response to BobTheFisherman
    Level 1 (17 points)
    Mac OS X
    Jan 14, 2016 3:06 PM in response to BobTheFisherman

    Hi Bob,

    When You ask what device? Im new at this.  I assume that you the community sees what I see???? under my question I have my device name MacBook Pro 15" using  maverick 9.5 can the public see this? thanks for sending the writing an effective question I will read it because I don't know how all this works yet. I see that there are so many views but no replies and don't know why? I'm doing something wrong that's for sure.  BobTheFisherman, I thank you for answering me and helping me when no one else would I will get busy and do my homework or the community before I ask any more questions again thanks Bob

  • by feather6868,

    feather6868 feather6868 Jan 14, 2016 3:13 PM in response to BobTheFisherman
    Level 1 (17 points)
    Mac OS X
    Jan 14, 2016 3:13 PM in response to BobTheFisherman

    Hi BobTheFisherMan, Sorry it so long to get back to you had to step out for awhile...I did the EtreCheck like you wanted me too.  I noticed the adobe is back in there for some reason and this is after you told me to get rid of it which I did.  How is that possible? Well here is it..... I hope you can look and see what's going on and help me out:) your the best thanks BoB

    EtreCheck version: 2.6.6 (226)

    Report generated 1/14/16, 5:43 PM

    Runtime 3:04

    Download EtreCheck from http://etrecheck.com

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: (What does this mean?)

        MacBook Pro (15-inch, Mid 2012)

        [Click for Technical Specifications]

        [Click for User Guide]

        MacBook Pro - model: MacBookPro9,1

        1 2.3 GHz Intel Core i7 CPU: 4-core

        4 GB RAM Upgradeable

        [Click for upgrade instructions]

            BANK 0/DIMM0

                2 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 149 - SN = D863163R1XUDGDLBQ

     

    Video Information: (What does this mean?)

        Intel HD Graphics 4000

            Color LCD 1440 x 900

        NVIDIA GeForce GT 650M - VRAM: 512 MB

     

    System Software: (What does this mean?)

        OS X Mavericks 10.9.5 (13F1507) - Time since boot: about 7 hours

     

    Disk Information: (What does this mean?)

        APPLE HDD HTS547550A9E384 disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 499.11 GB (439.43 GB free)

     

        HL-DT-ST DVDRW  GS31N   ()

     

    USB Information: (What does this mean?)

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: (What does this mean?)

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: (What does this mean?)

        Mac App Store and identified developers

     

    System Launch Agents: (What does this mean?)

        [loaded]    com.apple.RemoteDesktop.plist - Invalid signature!

        [loaded]    com.apple.screensharing.MessagesAgent.plist - Invalid signature!

     

    Launch Agents: (What does this mean?)

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support]

        [loaded]    com.google.keystone.agent.plist [Click for support]

     

    Launch Daemons: (What does this mean?)

        [loaded]    com.adobe.ARMDC.Communicator.plist [Click for support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.google.keystone.daemon.plist [Click for support]

        [loaded]    com.malwarebytes.MBAMHelperTool.plist [Click for support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

        [loaded]    jp.co.canon.MasterInstaller.plist [Click for support]

     

    User Launch Agents: (What does this mean?)

        [loaded]    jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Click for support]

     

    User Login Items: (What does this mean?)

        iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Google Chrome    Application Hidden (/Applications/Google Chrome.app)

        AMBER'S INSTAGRAM    Document  (~/Documents/AMBER'S INSTAGRAM)

        Skype    Application  (/Applications/Skype.app)

        AdobeResourceSynchronizer    Application Hidden (~/.Trash/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)

     

    Other Apps: (What does this mean?)

        [running]    [0x0-0x7007].com.google.Chrome

        [running]    com.etresoft.EtreCheck.85568

        [loaded]    com.google.Chrome.53184

        [running]    com.microsoft.Word.36816

        [running]    com.microsoft.autoupdate.fba.35232

        [running]    jp.co.canon.ij.scanutility2.CIJSUAgent

     

    Internet Plug-ins: (What does this mean?)

        FlashPlayer-10.6: Version: 20.0.0.267 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        AdobePDFViewerNPAPI: Version: 15.010.20056 - SDK 10.8 [Click for support]

        AdobePDFViewer: Version: 15.010.20056 - SDK 10.8 [Click for support]

        Flash Player: Version: 20.0.0.267 - SDK 10.6 [Click for support]

        EPPEX Plugin: Version: 10.0 [Click for support]

        Default Browser: Version: 537 - SDK 10.9

        PepperFlashPlayer: Version: 20.0.0.267 - SDK 10.6 [Click for support]

        SharePointBrowserPlugin: Version: 14.5.8 - SDK 10.6 [Click for support]

        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

        iPhotoPhotocast: Version: 7.0

     

    3rd Party Preference Panes: (What does this mean?)

        Flash Player  [Click for support]

     

    Time Machine: (What does this mean?)

        Time Machine not configured!

     

    Top Processes by CPU: (What does this mean?)

             3%    WindowServer

             3%    fontd

             2%    kernel_task

             1%    identityservicesd

             0%    mdworker(5)

     

    Top Processes by Memory: (What does this mean?)

        1.36 GB    com.apple.WebKit.WebContent(15)

        497 MB    kernel_task

        82 MB    Safari

        49 MB    WindowServer

        41 MB    Google Chrome

     

    Virtual Memory Information: (What does this mean?)

        19 MB    Free RAM

        2.63 GB    Used RAM (367 MB Cached)

        0 B    Swap Used

     

    Diagnostics Information: (What does this mean?)

        Jan 14, 2016, 10:09:06 AM    /Library/Logs/DiagnosticReports/Skype_2016-01-14-100906_[redacted].hang

        Jan 14, 2016, 10:04:37 AM    Self test - passed

  • by ChitlinsCC,Helpful

    ChitlinsCC ChitlinsCC Jan 14, 2016 5:44 PM in response to feather6868
    Level 5 (7,842 points)
    Notebooks
    Jan 14, 2016 5:44 PM in response to feather6868

    you may have too many running apps at once - using up all your real RAM will certainly slow things down to a crawl

    Use Activity Monitor on your Mac - Apple Support

    choosing [Memory] tab and sort to see what is gobbling it all up

     

    try quitting everything that you are not using with an "immediate" need - browser + email, for example -- only launch any others as needed and Quit when done

  • by feather6868,

    feather6868 feather6868 Jan 14, 2016 5:19 PM in response to ChitlinsCC
    Level 1 (17 points)
    Mac OS X
    Jan 14, 2016 5:19 PM in response to ChitlinsCC

    Hi ChitlinsCC,

    I do work with allot tabs/windows open all the time... it's a habit I go back and forth allot between them...the work I do the side as a hobby I have to jump between different pages... but I guess I don't have a choice because its driving me crazy, that's how slow my pc is.And there is no reason for it I have so much space on it.  thanks for the reply and the advice.. feather6868

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jan 14, 2016 5:32 PM in response to feather6868
    Level 5 (7,842 points)
    Notebooks
    Jan 14, 2016 5:32 PM in response to feather6868

    You have 4GB RAM. Should be plenty to run Mavericks plus 2 or 3 RAM hungry apps with no impact. When you get everything you want open for "instant access", you are basically shooting yourself in the foot (NOT ultimately saving time)

     

    A plan might be:

    • Open only your MAIN app (a browser?)
    • add Opening apps one at a time - utilize your normal WorkFlow
    • when you start getting a BBoD or blueSpinner, you MAY have discovered your limit of what you can reasonably do
  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jan 14, 2016 5:33 PM in response to ChitlinsCC
    Level 5 (7,842 points)
    Notebooks
    Jan 14, 2016 5:33 PM in response to ChitlinsCC

    BTW, is the BlueSpinner in ALL apps or just one?

  • by babowa,

    babowa babowa Jan 14, 2016 5:59 PM in response to feather6868
    Level 7 (32,078 points)
    iPad
    Jan 14, 2016 5:59 PM in response to feather6868

    You are running Mavericks with the minimum 4 GB RAM recommended; all newer OS versions should have a minimum of 4 GB - if you want to do something other than very light browsing or word processing, increasing your RAM is advisable. I would check into maxing your RAM - I have the same model and it runs much better with 8 GB (2 x 4 GB); get it from one of the two most recommended RAM vendors: OWC (macsales.com) or Crucial. Both sites will help in figuring out what you need and OWC has install videos (it's very simple to do).

     

    Open your Activity Monitor (in Applications > Utilities) and post a screenshot of the graph when your Memory tab is selected - it will show how much RAM is being used and how much is free.

     

    According to the report, you do not have Time machine set to do backups? Not a good idea; you should look into doing regular backups as you never know if/when something may go wrong.

  • by feather6868,

    feather6868 feather6868 Jan 14, 2016 6:04 PM in response to ChitlinsCC
    Level 1 (17 points)
    Mac OS X
    Jan 14, 2016 6:04 PM in response to ChitlinsCC

    Hi ChitlinsCC,

    I do work with allot tabs/windows open all the time... it's a habit I go back and forth allot between them...the work I do the side as a hobby I have to jump between different pages... but I guess I don't have a choice because its driving me crazy, that's how slow my pc is.And there is no reason for it I have so much space on it.  thanks for the reply and the advice.. feather6868

  • by feather6868,

    feather6868 feather6868 Jan 14, 2016 6:11 PM in response to ChitlinsCC
    Level 1 (17 points)
    Mac OS X
    Jan 14, 2016 6:11 PM in response to ChitlinsCC

    Yea, that sound like a plan to me I'll try it for a while see what happens. Wonder how BobTheFisherman is doing on my test?  He's great:) Been very helpful to me when no one would help answer my questions... you seems to know allot too  I'm new with this apple computer.... but I love it,... thanks for the info. have a good night. feather6868

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