abdulaziz_alsubaie

Q: Apple watch never charge!

my Apple Watch battery is dead and I could not charge it!

 

all I get is red charging cable symbol like the one in the picture,

 

watch-low-battery-not-charging.png

 

 

when connect it to the charger it turned to green, I kept it like this over night and nothing changed (when connected green, when disconnected red)

 

watch-low-battery-on-charger.png

 

keep in mind that I tried to reset it but I could not (pressing the crown and the side button for more that 10 sec)

Apple Watch, watchOS 2

Posted on Jan 15, 2016 3:31 AM

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Q: Apple watch never charge!

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  • Helpful answers

  • by D.Cohen,Helpful

    D.Cohen D.Cohen Jan 15, 2016 3:36 AM in response to abdulaziz_alsubaie
    Level 6 (8,424 points)
    Desktops
    Jan 15, 2016 3:36 AM in response to abdulaziz_alsubaie

    Have you tried contacting Apple or visiting your local Apple Store?

    https://www.apple.com/support/watch/contact/

  • by abdulaziz_alsubaie,

    abdulaziz_alsubaie abdulaziz_alsubaie Jan 15, 2016 3:35 AM in response to D.Cohen
    Level 1 (6 points)
    Jan 15, 2016 3:35 AM in response to D.Cohen

    no, I bought the watch from USA but now I live in Saudi we don't have Apple stores here

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Jan 15, 2016 3:41 AM in response to abdulaziz_alsubaie
    Level 7 (34,578 points)
    Apple Watch
    Jan 15, 2016 3:41 AM in response to abdulaziz_alsubaie

    Hi

     

    The red symbol indicates that your watch battery is still very low and needs to be charged.

     

    As you have already tried to do that, you may have a faulty charging cable, adapter and/or watch.

     

    Check that:

     

    • All plastic wrapping has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).
    • The back of your Apple Watch and the concave head of the charging cable are each clean and dry (clean them with a lint-free cloth and retry).
    • The charging head is directly aligned with the back of the watch and is touching it fully (some stands might hinder this).
    • You are using only the genuine Apple Magnetic Charging Cable.
    • When plugging into mains power:
      • You are using a genuine Apple USB Power Adapter.
      • Besides the adapter that is supplied with the watch, the cable can also be used with the Apple 5W (iPhone) or 12W (iPad) USB Power Adapter - test with these if you have them.
      • Apple-certified (MFi) third-party 5W power adapter and/or magnetic charging module.
    • When charging via USB, ensure that:
      • You use a USB 2.0 or 3.0 port.
      • The computer remains on and awake.
      • The cable is plugged directly into the computer (not into, for example, an external keyboard).
  • by abdulaziz_alsubaie,

    abdulaziz_alsubaie abdulaziz_alsubaie Jan 15, 2016 3:44 AM in response to Jonathan UK
    Level 1 (6 points)
    Jan 15, 2016 3:44 AM in response to Jonathan UK
    • All plastic wrapping has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

              yes

    • The back of your Apple Watch and the concave head of the charging cable are each clean and dry (clean them with a lint-free cloth and retry).

              yes

    • The charging head is directly aligned with the back of the watch and is touching it fully (some stands might hinder this).

              yes

    • You are using only the genuine Apple Magnetic Charging Cable.

              yes (this is the same cable I used for the past 3 months)

    • When plugging into mains power:
      • You are using a genuine Apple USB Power Adapter.

                        yes (and I tried to connect it to my Macbook pro USB port)

      • Besides the adapter that is supplied with the watch, the cable can also be used with the Apple 5W (iPhone) or 12W (iPad) USB Power Adapter - test with these if you have them.

                        tried with three adapters, no luck

    • When charging via USB, ensure that:
      • You use a USB 2.0 or 3.0 port.
      • The computer remains on and awake.
      • The cable is plugged directly into the computer (not into, for example, an external keyboard).

              yes

    • If your Apple Watch is out of battery power, you may need to wait for a few minutes before the green lightning bolt appears (confirming that charging has started).

         it shows green bolt with cable symbol like the image above.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Jan 15, 2016 3:46 AM in response to abdulaziz_alsubaie
    Level 7 (34,578 points)
    Apple Watch
    Jan 15, 2016 3:46 AM in response to abdulaziz_alsubaie

    If possible, borrow another Apple Magnetic Charging Cable and test with that.

  • by abdulaziz_alsubaie,

    abdulaziz_alsubaie abdulaziz_alsubaie Jan 15, 2016 3:48 AM in response to Jonathan UK
    Level 1 (6 points)
    Jan 15, 2016 3:48 AM in response to Jonathan UK

    this is my next action, I will check and update you.

     

    thank you all for this awesome rapid help,

  • by Jonathan UK,

    Jonathan UK Jonathan UK Jan 15, 2016 3:51 AM in response to abdulaziz_alsubaie
    Level 7 (34,578 points)
    Apple Watch
    Jan 15, 2016 3:51 AM in response to abdulaziz_alsubaie

    You're welcome!

  • by abdulaziz_alsubaie,Apple recommended

    abdulaziz_alsubaie abdulaziz_alsubaie Jan 18, 2016 10:35 PM in response to Jonathan UK
    Level 1 (6 points)
    Jan 18, 2016 10:35 PM in response to Jonathan UK

    hard reset more more than 10 sec solved the problem.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Jan 19, 2016 12:15 AM in response to abdulaziz_alsubaie
    Level 7 (34,578 points)
    Apple Watch
    Jan 19, 2016 12:15 AM in response to abdulaziz_alsubaie

    I'm glad to hear that - although you advised in your question that you had already tried force restarting and it did not help:

    abdulaziz_alsubaie wrote:

     

    keep in mind that I tried to reset it but I could not (pressing the crown and the side button for more that 10 sec)

  • by KINGRAMONA,

    KINGRAMONA KINGRAMONA Mar 30, 2016 8:59 PM in response to Jonathan UK
    Level 1 (4 points)
    Mar 30, 2016 8:59 PM in response to Jonathan UK

    Tried everything and still wont turn on. hard reset for like a minute or 2 and nothing happened. Please help.!!!!!!!

  • by LarryHN,

    LarryHN LarryHN Mar 30, 2016 9:34 PM in response to KINGRAMONA
    Level 10 (84,752 points)
    Photos for Mac
    Mar 30, 2016 9:34 PM in response to KINGRAMONA

    Contact Apple or take it back to the Apple store

     

    LN