HT201232: Contact Apple for support and service

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palithahewage
Level 1 (0 points)

Q: My computer can not be verified.

Hi.

I have IMac 21.5-inch, Mid 2011,Processor  2.5 GHz Intel Core i5,Memory  16 GB 1333 MHz DDR3,Graphics  AMD Radeon HD 6750M 512 MB,Software  OS X 10.9.5 (13F1507).

Now I have problem when I need to log to the App store , When I need to sign to the app store from this I Mac the message show "Your device or computer could not be verified. Contact support for assistance."

Can you let me know how to solve this issue.

 

I look forward to receive your prompt reply with instructions.

 

Thanks with best regards.

Ajith Hewage.

iMac, OS X Mavericks (10.9.5)

Posted on Jan 15, 2016 6:23 AM

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palithahewage

Q: My computer can not be verified.

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  • Helpful answers

  • by dialabrain,

    dialabrain dialabrain Jan 15, 2016 6:34 AM in response to palithahewage
    Level 5 (6,216 points)
    Mac App Store
    Jan 15, 2016 6:34 AM in response to palithahewage

    I don't mean to jump to conclusions but Contacting Apple Support may be your best option.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 15, 2016 8:30 AM in response to palithahewage
    Level 10 (207,963 points)
    Applications
    Jan 15, 2016 8:30 AM in response to palithahewage

    Please back up all data before proceeding.

    Step 1

    Triple-click anywhere in the line below on this page to select it:

    /Library/Preferences/SystemConfiguration/NetworkInterfaces.plist

    Right-click or control-click the line and select

              Services ▹ Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and test.

    If there's no change, repeat with this file:

    /Library/Preferences/SystemConfiguration/com.apple.network.eapolclient.configuration.plist

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go ▹ Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

    Log out, log back in, and test. If there's no improvement, continue.

    Step 2

    Reset your computer’s PRAM.