HT201485: If you forgot the answers to your Apple ID security questions

Learn about If you forgot the answers to your Apple ID security questions
Zackotrw
Level 1 (0 points)

Q: I forgot my security questions on App Store and they didnt send emil to reat the question

I Cant buy anything on the App Store and i hae money i want to spend but I forget my security questions on the App Store how can i get it back and evrey time i press forget they dont send the emil to me to rest the questions????? Help help pleezz help???

iPhone 6s, iOS 9.2

Posted on Jan 15, 2016 10:54 AM

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Zackotrw

Q: I forgot my security questions on App Store and they didnt send emil to reat the question

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  • by Niel,

    Niel Niel Jan 15, 2016 10:58 AM in response to Zackotrw
    Level 10 (312,823 points)
    Mac OS X
    Jan 15, 2016 10:58 AM in response to Zackotrw

    Unless it’s in a spam filter, you need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.


    (138417)

  • by javaliga,

    javaliga javaliga Jan 15, 2016 12:26 PM in response to Zackotrw
    Level 4 (3,521 points)
    iCloud
    Jan 15, 2016 12:26 PM in response to Zackotrw

    Are you sure you are looking in the correct rescue email address?

     

    Rescue email address

    Having a rescue email address is optional but recommended. If you ever forget your security questions, you can use your rescue email address to reset them. If you don't have a rescue email address, you'll need to contact Apple Support for help. We’ll also send any account security-related notifications to your rescue email address.