kmccane

Q: Apple Watch magnetic charging dock not recognized

On the Apple magnetic dock, with the puck down, it charges just fine. With the puck up, and Apple Watch attached in nightstand mode, it doesn't charge and the Apple Watch tells me the accessory is not compatible

Apple Watch, watchOS 2.1

Posted on Jan 15, 2016 11:09 PM

Close

Q: Apple Watch magnetic charging dock not recognized

  • All replies
  • Helpful answers

  • by Jonathan UK,

    Jonathan UK Jonathan UK Jan 16, 2016 12:52 AM in response to kmccane
    Level 7 (30,168 points)
    Apple Watch
    Jan 16, 2016 12:52 AM in response to kmccane

    Hi

     

    Check that you have removed all wrapping from the Magnetic Charging Dock and that you are using it only with a genuine Apple Lightning to USB Cable and Apple 5W USB Power Adapter - or Apple-certified (MFi) equivalent. Also try using a different Apple cable or 5W adapter (for example, as supplied with your iPhone) if you have them.

     

    If the issue persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch, dock and power accessories checked under warranty:

     

    https://www.apple.com/support/watch/contact/