buddysat

Q: El Capitan will not restart or shut down.

El Capitan will not restart or shut down after I installed it on my MacBook Pro.  It simply hangs up and does nothing and I have to manually shut down by holding the power button down.

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Oct 2, 2015 8:53 AM

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Q: El Capitan will not restart or shut down.

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  • by Gerfried Kumbartzki,

    Gerfried Kumbartzki Gerfried Kumbartzki Dec 10, 2015 1:57 PM in response to Gerfried Kumbartzki
    Level 1 (108 points)
    Video
    Dec 10, 2015 1:57 PM in response to Gerfried Kumbartzki

    Was that problem solved with the upgrade to 10.11.2 ?

    First indication here is yes. Unless the problem is intermittent. For now shut down shuts down for this machine.

  • by trybalfish,

    trybalfish trybalfish Dec 10, 2015 6:39 PM in response to buddysat
    Level 1 (0 points)
    Dec 10, 2015 6:39 PM in response to buddysat

    Deleting The protools plug in worked for me as well. Except instead of it being called avid. mine was called digidesign in the HAL folder.

     

    I can now shut down or restart El CRAPitan

  • by docsarah,

    docsarah docsarah Dec 12, 2015 6:09 PM in response to exq0867
    Level 1 (2 points)
    Dec 12, 2015 6:09 PM in response to exq0867

    Thank you so much! You save me a lot of  hours of having to do a clean install and manually re-installing each app. My problem also turned out to be Avatron Air Display. Once that was uninstalled I was able to shut down or re-start without problems.


    So if anyone is experiencing a similar problem, it makes sense to first  uninstall each app in the menu bar to see which one might be causing the problem.

     

    Funny, I usually install OS updates on Day 1 and it always went fine. This time I waited until 10.11.2 and wound up having problems.

  • by hfgjvhbj,

    hfgjvhbj hfgjvhbj Dec 14, 2015 4:22 PM in response to buddysat
    Level 1 (0 points)
    Dec 14, 2015 4:22 PM in response to buddysat

    Fixed:

     

    It was two things that were preventing my 2012 15" retina on El Cap from shutting down:

     

    I deleted

    /Library/Audio/Plug-Ins/HAL/Digidesign CoreAudio.plugin (not needed any more, I don't use protools anymore now Avid have moved to subscription basis, even after spending a good £8000 over the past 6 years with them.. not bitter at all.)

    I also remember that about the time this started happening is about the time I uninstalled Soundflower and moved to Audio Hijack. I must have not uninstalled Soundflower properly as downloading the latest installer & running the uninstall script worked a treat, and now my mac shuts down properly every time now.


    Hope this helps someome

  • by KCM_CEE,

    KCM_CEE KCM_CEE Dec 28, 2015 3:11 PM in response to buddysat
    Level 1 (0 points)
    Dec 28, 2015 3:11 PM in response to buddysat

    I had the same problem when updating my MacBookPro to 10.11.2. I will outline the incredibly simple solution that fixed my problem followed by a more in-depth  process of how I found this solution buried in other support forms just incase my solution is not a general solution and this logic can help others.


    Simple Solution:

    This solves a problem related to integration of Dropbox with Finder. This issues was solved here. Extracted procedure follows.

    1. Open Dropbox preferences

    2. Under the "General" tab uncheck "Enable Finder integration"

    3. Open the "System Preferences" application

    4. Under the "Extensions" panel find Dropbox and under that header make sure "Finder" is not checked

     

    This fixed the problem and now I can shutdown my computer normally. Sadly I no longer have Dropbox integrated with Finder. Hopefully a future update to Dropbox will remedy this incompatibility.

     

    Keep reading for the fine print.

     

    Like it has already been mentioned, during the shutdown process Finder became non-responsive. This appears to be the key to the issue. Searching YouTube I discovered a workaround that involved using Onyx. (watch the video for a laugh, just a warning, there is a lot of profanity). This workaround allows the user to add a "Quit" option to Finder. By quitting Finder prior to using the Apple menu to restart or shutdown, the shutdown process will proceed normally. You can also use the command line to add this option to Finder by entering the following command in Terminal:

     

    defaults write com.apple.finder QuitMenuItem -bool true;killall Finder

     

    Admittedly, all this was just as frustrating as using the Terminal to shutdown.

     

    When reading this thread and others, people were mentioning this issue was caused by kext files (about which I know nothing) related to extensions. This could to suggest a systemic problem with extensions in El Capitan, perhaps beyond my own issue with Dropbox. Just a side note, in my extensions pane I had everything unchecked. I would perhaps try this additional step if my simple procedure above does not work. I personally was honing in on dropbox as an issue because it kept appearing in my log file after attempting a normal shutdown using the Apple menu. I then searched for generic solutions to Finder becoming non-responsive and found the above solution and even better it was related to Dropbox. Bringing all the information together. It appears that Finder is hanging up and stopping completion of the shutdown process. This appears to be related to extensions that integrate with Finder, Dropbox being the obvious culprit. Quitting Finder prior to shutdown does mitigate this issue and if my solution is not a general fix this is a substitute to using the command line to shutdown the computer. Hopefully others my pin down a more precise cause, perhaps related to kext files, and can can submit this bug to Dropbox with an exact cause.

     

    I hope this helps others with this issue.

     

    Regards

  • by forrestfromLA,

    forrestfromLA forrestfromLA Dec 29, 2015 9:16 AM in response to KCM_CEE
    Level 1 (0 points)
    Dec 29, 2015 9:16 AM in response to KCM_CEE

    Eureka, I have found it! For me at least...

     

    Spoiler Alert: I am not a computer expert and learned all this last night.

     

    After months of dealing with Apple support on the issue of El Capitan freezing on shutdown or restart and my performing numerous reinstalls, I took matters in to my own hands at 3 a.m. this morning to find a solution. Apple's solution other than telling me they had never heard of this problem was for me to make a backup and wipe the hard drive and then transfer the data back over. NOOOOOOOOOOO!

     

    The solution for me and my MacBook Pro 10.11.2 was to remove third party .kext files which were no longer needed. We often believe that when we uninstall programs, all remnants are gone. UNTRUE! Especially with Symantec/Norton Antivirus. There are still .kext files which are prohibiting El Capitan from shutting down. Don't ask me what a .kext is. Until last night I thought it was Yiddish for a cookie... So I noted the exact time my shutdown froze and upon restarting my Mac, I went to the console (learned that last night) and read what was happening at that time. It was always the same line "Can't open CFBundle for /System/Library/Extensions/NPFKPI.kext". This, my friends, is an alias remnant from Symantec left over after an uninstall. I found on other forums that others were having this problem as well. I went to Symantec and found an uninstall which removes EVERYTHING belonging to them and Voila!, my MacBook is working perfectly! Here is the link: https://support.symantec.com/en_US/article.TECH103489.html

     

    Of course, empty the trash afterwards.

     

    I also noticed that I had a few other .kext files left over from Blackberry days and uninstalled them as well. But, I believe the culprit is Symantec.

     

    Now time for one final force quit by holding down the power key.

     

    I then restarted in safe mode. (Press and hold the shift key while it boots.) Then performed a normal shut down. And finally restarted in normal mode. No more problems.

     

    I called Apple this morning and the senior advisor was fascinated. She contacted the engineers with this info.

     

    I certainly hope this solves your problem. It did mine and I am jumping for joy. If this indeed works for you, donate a few dollars to your LOCAL animal rescue organizations.

     

    Regards.

  • by charlydsgn,

    charlydsgn charlydsgn Jan 3, 2016 9:15 AM in response to buddysat
    Level 1 (0 points)
    Jan 3, 2016 9:15 AM in response to buddysat

    I have the same problem. Own a Retina Mac Book Pro, most resent update does not allow me to shut down or restart. When I shut down finder from Activity Monitor it will work, but I do not want to have to do this every time.

  • by bmagargal,

    bmagargal bmagargal Jan 11, 2016 6:56 AM in response to buddysat
    Level 1 (4 points)
    Jan 11, 2016 6:56 AM in response to buddysat

    I have had this shutdown problem since OS-X Lion. I always hoped that the next upgrade would fix it, even up to El Capitan, but nay. Two weeks ago I purchased a new 27" iMac Retina 5 display (late 2015) with 24 Gb memory and I still have the problem.

     

    As you state, when I boot up in safe mode, I can use the menu to shutdown or restart, so clearly there is some software conflict. Is there any way to find out what application is causing the problem? I have been following this issue for quite a while now, so clearly Apple must be aware of the problem. Is there any way for us to prod them along, such as tons of posts by people having the same issue, or reporting it on some official Apple site.

     

    Any Suggestions? - Bill

  • by guust.geluid,

    guust.geluid guust.geluid Jan 16, 2016 5:38 AM in response to hfgjvhbj
    Level 1 (0 points)
    Jan 16, 2016 5:38 AM in response to hfgjvhbj

    Had the same problem on a 15" I7 macbook pro. removed sound flower with the uninstaller script found in the 1.6.6b.dmg and now shutdown and restart works fine again. Thanks to everybody for sharing their info on this subject.

  • by guust.geluid,

    guust.geluid guust.geluid Jan 21, 2016 8:53 AM in response to guust.geluid
    Level 1 (0 points)
    Jan 21, 2016 8:53 AM in response to guust.geluid

    Had the same problem on a 15" I7 macbook pro. removed sound flower with the uninstaller script found in the 1.6.6b.dmg and now shutdown and restart works fine again. Thanks to everybody for sharing their info on this subject.

    Oh forgot to mention also deleted the /Library/Audio/Plug-Ins/HAL/Digidesign CoreAudio.plugin this seems to be the solution for me.

  • by bmagargal,

    bmagargal bmagargal Jan 22, 2016 8:56 AM in response to guust.geluid
    Level 1 (4 points)
    Jan 22, 2016 8:56 AM in response to guust.geluid

    Thanks so much. This solved my problem.  It turns out that Soundflower was indeed the culprit on my Mac as well. I've had it for years but haven't use it in a very long time, so I forgot all about it. After reading your post I looked for it and sure enough I had it. I ran the uninstall script and voila!

  • by MrMaltese,

    MrMaltese MrMaltese Feb 22, 2016 8:11 AM in response to LinsaQ
    Level 1 (0 points)
    Feb 22, 2016 8:11 AM in response to LinsaQ

    This was the fix for me exactly. Thanks!! CleanMyDrive was the hidden culprit. Quit it first, and shut down is back in action.

  • by Exitor,

    Exitor Exitor Mar 5, 2016 4:16 AM in response to SebRex
    Level 1 (0 points)
    Mar 5, 2016 4:16 AM in response to SebRex

    same Problem solved with:desactivate Library/Audio/Plug-Ins/HAL/Digidesign CoreAudio.plugin

  • by Exitor,

    Exitor Exitor Mar 15, 2016 9:14 AM in response to Exitor
    Level 1 (0 points)
    Mar 15, 2016 9:14 AM in response to Exitor

    does only help short for one boot -> now with remote AirPlay from the Menu List in System Settings -> Monitors

    it't works!!

  • by shutterJJ,

    shutterJJ shutterJJ Apr 11, 2016 12:02 PM in response to buddysat
    Level 1 (8 points)
    Desktops
    Apr 11, 2016 12:02 PM in response to buddysat

    Im having issues with my iMac it won't restart or shutdown from the apple menu.  Ive tried uninstalling cleanmymac and removing the audio dig design app but its still not restarting or shutting down

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