Close
Q: my phone keeps saying cannot restore backup
-
Jan 17, 2016 1:06 PMby jeremy_v,Hi nikkisd,
Thank you for visiting Apple Support Communities.
It looks like you've had to restore your iPhone 6 but your iCloud backup can't be restored to the device. It's possible that your iPhone needs to be updated to the latest version of iOS before you can restore your backup.
I'd recommend addressing this possibility first by following the steps at If restoring from an iTunes or iCloud backup requires a newer version of iOS.
If you still can't restore from a backup after following that method, there are more troubleshooting steps in If you need help restoring your device from an iCloud backup.
All the best.
