Q: Personal info retrieval ?
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Jan 16, 2016 8:43 AMby MrHoffman,For the general sequence recommended by Apple, see What to do before selling or giving away your Mac - Apple Support — if the hardware is bad, then whether the previous contents were erased is not certain. If this is software, then whether there's anything on the system depends on how the reinstallation was performed. Apple suggests How to reinstall OS X on your Mac - Apple Support for erasure, and — in this case — either Target Disk Mode from another Mac with a compatible port and cable, or downloading an OS X kit from the App Store and creating a local installer or Internet Recovery might be tried. For a hard disk, an overwrite — a full disk erasure — is usually recommended. For an SSD — these work differently than hard disks — just a simple erase and a reinstallation of OS X is usually enough.
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Jan 16, 2016 8:58 AMby vinny111,Hello, thank you for the response.
Right now I'm just getting a gray screen with an apple logo and it seems to try to go into safe mode and then the computer restarts and no matter what I try to do I cannot get past this to do any of the steps mentioned.
I did reinstall a new OS at the point when the computer was working and at that point, I had no personal files on there.
Any tips on how to get past the computer restarting at the gray screen so I can go back to try and delete items? I tried to press command R and it does not work. Thanks!!
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Jan 16, 2016 9:11 AMby MrHoffman,Try booting in Safe Mode and see if that works. Either in Safe Mode or from another Mac if Safe Mode is not working, create a local installer, plug that into the problematic Mac, and power up holding the Option key and select the USB flash disk to boot from, or use Target Disk Mode and a compatible cable from another Mac.
