marcos1313
Level 1 (0 points)

Q: Apple TV won't stream or play.

My ATV2 and ATV3 stopped playing videos.  They do not play from library or stream from iTunes store- at best message of "loading" or "will play in X hours".  I've updated software, restored, restarted and also lowered video res to 720 and then standard and still it does not work.  My wi-fi is fine, as I can indeed watch videos both from my library and stream them on my computers.

Any help?  Kids going crazy without their movies and netflix (it also does not load up!)

itunes

Posted on Oct 31, 2015 2:48 AM

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marcos1313

Q: Apple TV won't stream or play.

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  • by mario49,

    mario49 mario49 Nov 1, 2015 12:25 PM in response to marcos1313
    Community Specialists
    Nov 1, 2015 12:25 PM in response to marcos1313

    Hey marcos1313,

     

    If I understand correctly, you are having trouble streaming to the Apple TV. I would recommend you read this article, it may be able to help troubleshoot the issue. 

     

    Get help playing or streaming content on your Apple TV - Apple Support

     

    Thank you for using Apple Support Communities. 
    Have a good one. 

  • by KGeez00,

    KGeez00 KGeez00 Jan 16, 2016 10:26 AM in response to marcos1313
    Level 1 (1 points)
    Jan 16, 2016 10:26 AM in response to marcos1313

    I have a similar problem. My rather large iTunes Library with all my iTunes and Movies are on an external WD 2TB drive connected via Thunderbolt and I'm running on iMac — OS X El Capitan version 10.11.2. an no matter what I do, it will not load on my Apple TV, 3rd generation (ATV) or allow Home Sharing on other devices which are all updated. Just  to be clear, I have never experienced problems before.

     

    I have followed the Apple Support trouble shooting guides and also looks at other forums and see that my problem isn’t unique. I had no problem until I changed my Apple ID a few months ago. (This was for security reasons). I updated my devices with the latest password, mainly the ATV and my iPad, and everything seemed in order, then I tried to view a movie I had recently purchased from iTunes and I noticed that my “Computer” would not load on ATV. I reset the ATV. I reset my Home Sharing on iTunes, I reset my passwords and I updated my WiFi Network to make certain all devices were linked. I resorted the ATV to factory settings and re-entered the correct passwords and Network. I even restored my iPad as well.

     

    On my iPad I can see the Home Sharing Icon which gives my Library name and if I go to ‘Music’ on my iPad and click on ‘Shared’, I can see my iTunes Library loading, it gets halfway and stops then a window pops up stating “Unable to turn on Home Sharing”.

     

    I know all passwords are the same, I know the Network is linked.

     

    Can anyone provided and answer or a reason, why my iTunes Library and Home Share file will not load?