pittkrew

Level 1 (0 points)

Q: I received a "Reactivate Your Account," message but worry its not a legitimate e-mail from Apple. What is the best way to handle this?

Here's a screen capture of the email from my phone.

Since we've received this message, all of our text messages to non iOS devices get bounced back.

Advice?

-Jerry

iPhone 5c, iOS 9, Security issue?

Posted on Jan 17, 2016 1:34 PM

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Q: I received a "Reactivate Your Account," message but worry its not a legitimate e-mail from Apple. What is the best way to handle t ... more

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by Niel,

Niel Jan 17, 2016 1:36 PM in response to pittkrew
Level 10 (313,136 points)

Mac OS X

Jan 17, 2016 1:36 PM in response to pittkrew

Forward it to reportphishing@apple.com as an attachment and then delete it.

(138496)
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by stedman1,

stedman1 Jan 17, 2016 1:37 PM in response to pittkrew
Level 9 (73,808 points)

Apple Watch

Jan 17, 2016 1:37 PM in response to pittkrew

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information.
You can use the address below to forward the suspect email message to Apple.
reportphishing@apple.com

The link below has information to help identify fraudulent emails.
http://support.apple.com/kb/HT4933
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by AJ397,

AJ397 Jan 17, 2016 1:41 PM in response to pittkrew
Level 5 (6,244 points)

Accessibility

Jan 17, 2016 1:41 PM in response to pittkrew

In addition to what Niel suggested you do, the below articles may be worth a look. Apple will always address you by your name and they use proper spelling and grammar in their emails.
Identifying legitimate emails from the iTunes Store - Apple Support
Identifying fraudulent "phishing" email - Apple Support
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