vikramjitbansal

Q: Sometimes there's no sound on notifications after iOS9 update

So I updated my iOS devices (iPhone 6Plus, iPad 4 and iPod Touch 5) with the new iOS 9 on 17th September and since then I have noticed a weird thing. For most of the apps such as whatsapp, viber, Facebook Messenger, Gmail and some games (for which I have set the notifications as active), there's no notification sound but still the notification comes up on the screen. This happens even with the native messaging app (whether I send a text or iMessage). When there's another notification from the same app, then notification plays the sound or at times the sound stutters for multiple notifications from same app (e.g.: whatsapp group texts).

So anyone else facing the same issues? Does anyone know a solution? I have tried restarting, restoring and updating my devices to iOS 9 again and the mute buttons on my iPhone and iPad weren't ON while facing the issues. The volume is at max level.

I guess its already time for Apple to release iOS 9.1 fixing the issues.

 

iOS devices that were updated:

iPhone 6Plus - 128GB

iPad 4 - 64GB

iPod Touch 5 - 16GB

iPhone 6 Plus, iOS 9

Posted on Sep 23, 2015 9:43 AM

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Q: Sometimes there's no sound on notifications after iOS9 update

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  • by nicolefrompully,

    nicolefrompully nicolefrompully Dec 30, 2015 11:51 PM in response to AppleQer
    Level 1 (10 points)
    Dec 30, 2015 11:51 PM in response to AppleQer

    ios 9.2 seems to have fixed it for me

  • by Y-S Toh,

    Y-S Toh Y-S Toh Jan 1, 2016 8:17 AM in response to vikramjitbansal
    Level 1 (0 points)
    Jan 1, 2016 8:17 AM in response to vikramjitbansal

    I'm on an iPhone 6s, was running iOS 9.2, notifications are still coming on and off randomly for whatsapp be it muted or normal. Updated to 9.2.1 same issue. Tried all sort of methods, no luck.

  • by AppleQer,

    AppleQer AppleQer Jan 3, 2016 2:12 AM in response to groovyzep
    Level 1 (15 points)
    Desktops
    Jan 3, 2016 2:12 AM in response to groovyzep

    Sorry to hear that Groovyzep.

  • by AppleQer,

    AppleQer AppleQer Jan 3, 2016 2:15 AM in response to nicolefrompully
    Level 1 (15 points)
    Desktops
    Jan 3, 2016 2:15 AM in response to nicolefrompully

    Hi Nicole,

    By "fixed it" do you mean iOS9.2 fixed the Mail app sound notifications too, or just chat/messenger sound notifications? 

  • by nicolefrompully,

    nicolefrompully nicolefrompully Jan 3, 2016 3:08 AM in response to AppleQer
    Level 1 (10 points)
    Jan 3, 2016 3:08 AM in response to AppleQer

    Hi - Yes all notifications in all apps are working for me now. I fiddled around so much de-activating and re-activating notifications left and right, but they have definitely all been working for some time now.

  • by AppleQer,

    AppleQer AppleQer Jan 3, 2016 4:08 AM in response to nicolefrompully
    Level 1 (15 points)
    Desktops
    Jan 3, 2016 4:08 AM in response to nicolefrompully

    Ok, thanks Nicole.

  • by krim06,

    krim06 krim06 Jan 3, 2016 4:24 AM in response to vikramjitbansal
    Level 1 (0 points)
    Jan 3, 2016 4:24 AM in response to vikramjitbansal

    last few days, no bug

    no idea what caused it

  • by groovyzep,

    groovyzep groovyzep Jan 4, 2016 2:56 PM in response to AppleQer
    Level 1 (5 points)
    Jan 4, 2016 2:56 PM in response to AppleQer

    i just installed the new beta.  I'll post back in a few days with an update.

  • by Stephaniejblanchard,

    Stephaniejblanchard Stephaniejblanchard Jan 14, 2016 8:09 PM in response to bren_nan
    Level 1 (0 points)
    Jan 14, 2016 8:09 PM in response to bren_nan

    OK, this is going to sound weird but my husband and I who both have I phones with this problem. We'Ve worked out that it's nothing to do with operating systems etc...it's an intuitive thing! Message  Notification sounds won't be activated if you are still in the response screen from the person who messaged you. I think it's so that you don't constantly get annoying sounds if you are having a back and forth SMS conversation. There seems to be a time limit (not sure how many minutes ) on it not making the sound because after a certain amount of time it will work anyway....hence the intermittant nature of the problem.If you go out of the response screen to the message screen it will make the message sound. So, you just have to get used to not leaving your phone on the response screen. This would also explain why people who did a whole bunch or technical wizardry said it worked for a few hours, days etc and then went back to an intermittent fault anyway. We spent a good half and hour working this out! Try it with a friend....it's been fine since we realised this.

  • by groovyzep,

    groovyzep groovyzep Jan 15, 2016 3:41 PM in response to Stephaniejblanchard
    Level 1 (5 points)
    Jan 15, 2016 3:41 PM in response to Stephaniejblanchard

    no that is not it not even close.  Have you read the thread?    It is iOS as ive explained and the Apple devs have confirmed.

     

    When phone goes to locked screen auto or i put it there by hitting the power button,  alert sounds are random as well as incoming calls

    ring tone. This is not about Message Notifications while you are in the message app.   It is about ALL notifications in the locked screen.

     

    What you are talking about is basic messaging which you do not get a sound when you are

    in the chat actively texting back and forth.    what you get then is the     ...       bubble to let you

    know someone is typing.   No sound is played when that happens as you are considered in active mode.

  • by AppleQer,

    AppleQer AppleQer Jan 15, 2016 7:32 PM in response to groovyzep
    Level 1 (15 points)
    Desktops
    Jan 15, 2016 7:32 PM in response to groovyzep

    Hi, so is the latest Beta not working properly either?

    Just curious: How reliable are sound notifications on the new Beta when Do Not Disturb is off? 

    I could sacrifice the Do Not Disturb feature, although I shouldn't have to, of course!

  • by floating lotus,

    floating lotus floating lotus Jan 18, 2016 1:44 PM in response to vikramjitbansal
    Level 1 (0 points)
    Jan 18, 2016 1:44 PM in response to vikramjitbansal

    Yep. Hating it. Glad the phone still rings.

    I wonder if we have any apps in common that are tripping us up.

    Or perhaps an unfortunate combination of settings?

    I still have apple care on my phone I will call 'em and see what they say...

  • by groovyzep,

    groovyzep groovyzep Jan 18, 2016 2:55 PM in response to AppleQer
    Level 1 (5 points)
    Jan 18, 2016 2:55 PM in response to AppleQer

    the 9.3 beta1.1    is working well so far.     it is much faster adds some cool new features and so far the sound problem has not shown up.

    I have not had a chance to do a mega texting test but i will first chance i get.

  • by CallieFragilistic,

    CallieFragilistic CallieFragilistic Jan 18, 2016 4:21 PM in response to vikramjitbansal
    Level 1 (0 points)
    Jan 18, 2016 4:21 PM in response to vikramjitbansal

    I just got off with AppleCare. They suggested that sharing an Apple ID may be the source of the problem. Initially the conversation I had with AppleCare was about settings for sounds,do not disturb usage, iCloud and other things. They had me reset network settings and reset all settings but neither of these solutions worked.

    I am hesitant to set up a new Apple ID. You all know how long it takes to adjust all of your settings to your liking, Set up mail, set up apps, backup photos first etc. so… I am on the fence. I guess I will need to take the plunge and try their proposed solution at some point.  We have three family members sharing our Apple ID currently. Apple support suggested that this is not a good situation and may be the cause of these problems and others. They suggested that iCloud sharing with so many individuals could put a wrinkle in proper operation of the phone. They said to get separate Apple IDs and use family sharing to share purchased music and apps. That's what I was told today. Please let us know if anyone finds an alternate solution. I will let you all know if I take the plunge and set up a new ID.

    Resetting the phone seems drastic to me. Sigh.

  • by groovyzep,

    groovyzep groovyzep Jan 19, 2016 8:49 PM in response to CallieFragilistic
    Level 1 (5 points)
    Jan 19, 2016 8:49 PM in response to CallieFragilistic

    interesting but i think they are full of it.   lol     (at least in my case)     I have 1 Apple ID per iPhone ( i have 2 iPhone)

    no sharing.   everyone has their own accounts.   

     

    How the heck can sharing an ID cause no sound in a notification alert?  or no ringing sound when

    someone calls?    did they say how?  

     

    Can it cause other problems like backing up game info when 2 people play the same game.  YES

    but this problem i doubt it.  (and the iOS dev team already said it is an low level iOS bug)

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