Q: iTunes account and redemption issue

Hi guys so I received all the information I needed to download Mountain Lion. I received the code. So it's time to redeem and I can't. As I never set up an account on iTunes before, I'm having issues. I'm putting in all the information and even attempted to contact itunes for assistance but it seem because I'm not from the United States I cannot contact them that easily. Please help! I was going to download the the newest OS but was not sure whether CS6 would work with it. I currently have 10.6.5.

MacBook Pro (15-inch 2.53 GHz), Mac OS X (10.5.8)

Posted on Jan 18, 2016 7:05 PM

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Q: iTunes account and redemption issue

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by brenden dv,

brenden dv Jan 20, 2016 6:37 AM in response to AnushkaRam
Community Specialists

Jan 20, 2016 6:37 AM in response to AnushkaRam

Hi AnushkaRam,

Thanks for using the Apple Support Communities. I'm sorry to hear you are having these issues upgrading the OS on your Mac. I'm a bit unclear on exactly what you are describing or what you are seeing when you try to set up your iTunes Store/Mac App Store account, but if you already have an Apple ID, you may want to double-check the process outlined in the following article:

Sign in to the iTunes Store, Mac App Store, and iBooks Store on your Mac - Apple Support

On the other hand, if you need to set up an Apple ID as well, then this article may be more useful:

Set up an Apple ID in iTunes - Apple Support

Regards
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