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Helpful answers
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Jan 10, 2016 1:51 PM in response to Triciafrommordenby judysings,Hi Triciafrommorden,
The resource below provides some basic troubleshooting for issues with your Bluetooth mouse. Give these a try and reply back if you are still having trouble with the Bluetooth connection between your Mac and your Mouse.
If your Apple wireless mouse, keyboard, or trackpad aren‘t working as expected
Tale care,
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Jan 11, 2016 8:27 AM in response to judysingsby Triciafrommorden,Thanks I have tried/done most things. I've not had any problem with my mouse at all in nearly 4 years and as mentioned it's only started since upgrading to El Capitan a couple of weeks ago. Hopefully Apple will fix in an update!
Thanks again.
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Jan 11, 2016 8:47 AM in response to Triciafrommordenby judysings,Hi Triciafrommorden,
If you are near an Apple Retail Store or Apple Authorized Service Provider, perhaps they can physically inspect your mouse on a different El Capitan computer and try to isolate what may be causing the issue. Click here to find support in your local area.
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by seventy one,Jan 11, 2016 10:11 AM in response to Triciafrommorden
seventy one
Jan 11, 2016 10:11 AM
in response to Triciafrommorden
Level 6 (15,185 points)
PeripheralsWimbledon is your nearest, Tricia. Taking it to the store is a good suggestion. If there is anything wrong they can test it and ?condemn it. I suspect it is all about bluetooth 4.
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Jan 11, 2016 10:14 AM in response to seventy oneby Triciafrommorden,Thanks to you both - I will drop into Wimbledon and ask them to test it.
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Jan 18, 2016 11:07 PM in response to judysingsby Jim_Sib,★HelpfulI am having the same problem and have had to fall back to a generic old USB mouse. It isn't the mouse because I have two iMacs and two magic mice and they both started doing it at about the same time. One of the machines is running a slightly older OS and has only dropped the mouse occasionally and it seems to come back on its own. The other machine with the latest OS loses bluetooth to the mouse too often to use it, though I do still have it and I try it every few days to see if Apple has found and fixed the issue. Curiously, the keyboard seems to work fine. I have tried the things I could find posted including changing batteries, disabling and re-connecting the mouse and even removing the com.apple.bluetooth.plist preference file so it had to build a brand new one and that still didn't fix it.
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Jan 18, 2016 11:09 PM in response to Jim_Sibby Triciafrommorden,THanks. I hope Apple find a fix when next update for El Capitan. It's very irritating that's for sure.
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Mar 16, 2016 1:48 PM in response to Triciafrommordenby Ali@sTheCat,I've tried the fixes and also a 2nd magic mouse and that is also losing Bluetooth connection - so I have to assume this is an El Capitan fault.
Its disappointing because Apple was so reliable about 10 years ago but its becoming constantly buggy, on OS X and also iOS. (I'm considering dropping Apple entirely, but have so much legacy equipment and data, it makes it very painful to shift....)
