Triciafrommorden

Q: Losing bluetooth connection with magic mouse

Since upgrading to El Capitan I keep losing bluetooth connection with my mouse.  Seem this happened to many with Yosemite upgrade. This is the first time happened to me and I've had it for over four years now.  Any ideas or am I right in guessing will have to wait for an Apple 'fix'?


Tnx

MacBook Pro

Posted on Jan 9, 2016 6:10 AM

Close

Q: Losing bluetooth connection with magic mouse

  • All replies
  • Helpful answers

  • by judysings,

    judysings judysings Jan 10, 2016 1:51 PM in response to Triciafrommorden
    Community Specialists
    Jan 10, 2016 1:51 PM in response to Triciafrommorden

    Hi Triciafrommorden,

    The resource below provides some basic troubleshooting for issues with your Bluetooth mouse.  Give these a try and reply back if you are still having trouble with the Bluetooth connection between your Mac and your Mouse.

    If your Apple wireless mouse, keyboard, or trackpad aren‘t working as expected

     

    Tale care,

  • by Triciafrommorden,

    Triciafrommorden Triciafrommorden Jan 11, 2016 8:27 AM in response to judysings
    Level 1 (0 points)
    Jan 11, 2016 8:27 AM in response to judysings

    Thanks I have tried/done most things.  I've not had any problem with my mouse at all in nearly 4 years and as mentioned it's only started since upgrading to El Capitan a couple of weeks ago.  Hopefully Apple will fix in an update!

     

    Thanks again.

  • by judysings,

    judysings judysings Jan 11, 2016 8:47 AM in response to Triciafrommorden
    Community Specialists
    Jan 11, 2016 8:47 AM in response to Triciafrommorden

    Hi Triciafrommorden,

    If you are near an Apple Retail Store or Apple Authorized Service Provider, perhaps they can physically inspect your mouse on a different El Capitan computer and try to isolate what may be causing the issue.  Click here to find support in your local area.

  • by seventy one,

    seventy one seventy one Jan 11, 2016 10:11 AM in response to Triciafrommorden
    Level 6 (15,185 points)
    Peripherals
    Jan 11, 2016 10:11 AM in response to Triciafrommorden

    Wimbledon is your nearest, Tricia.   Taking it to the store is a good suggestion.   If there is anything wrong they can test it and ?condemn it.   I suspect it is all about bluetooth 4.

  • by Triciafrommorden,

    Triciafrommorden Triciafrommorden Jan 11, 2016 10:14 AM in response to seventy one
    Level 1 (0 points)
    Jan 11, 2016 10:14 AM in response to seventy one

    Thanks to you both - I will drop into Wimbledon and ask them to test it.

  • by Jim_Sib,Helpful

    Jim_Sib Jim_Sib Jan 18, 2016 11:07 PM in response to judysings
    Level 1 (5 points)
    Jan 18, 2016 11:07 PM in response to judysings

    I am having the same problem and have had to fall back to a generic old USB mouse. It isn't the mouse because I have two iMacs and two magic mice and they both started doing it at about the same time. One of the machines is running a slightly older OS and has only dropped the mouse occasionally and it seems to come back on its own. The other machine with the latest OS loses bluetooth to the mouse too often to use it, though I do still have it and I try it every few days to see if Apple has found and fixed the issue. Curiously, the keyboard seems to work fine. I have tried the things I could find posted including changing batteries, disabling and re-connecting the mouse and even removing the com.apple.bluetooth.plist preference file so it had to build a brand new one and that still didn't fix it.

  • by Triciafrommorden,

    Triciafrommorden Triciafrommorden Jan 18, 2016 11:09 PM in response to Jim_Sib
    Level 1 (0 points)
    Jan 18, 2016 11:09 PM in response to Jim_Sib

    THanks. I hope Apple find a fix when next update for El Capitan. It's very irritating that's for sure.

  • by Ali@sTheCat,

    Ali@sTheCat Ali@sTheCat Mar 16, 2016 1:48 PM in response to Triciafrommorden
    Level 1 (0 points)
    Mar 16, 2016 1:48 PM in response to Triciafrommorden

    I've tried the fixes and also a 2nd magic mouse and that is also losing Bluetooth connection - so I have to assume this is an El Capitan fault.

     

    Its disappointing because Apple was so reliable about 10 years ago but its becoming constantly buggy, on OS X and also iOS. (I'm considering dropping Apple entirely, but have so much legacy equipment and data, it makes it very painful to shift....)