Christos_grc

Q: iPhone 6s plus 64 - still problems after 6 device replacements

     Hi there. I want your opinion or any better possible solution for my case. I am from north Greece and here we don't have retail stores but only authorized service providers (all over Greece). So here is my story:

 

- At October 16th 2015 i bought an iPhone 6s Plus 64gb Gold from an authorized reseller. When me and the seller unbox the device we realized that the backlit of the screen has a big dark spot. So the procedure was to send the device to an authorized service provider to confirm the problem and replace the device. At this point i have opened a case and i was asking for a brand new device and not a refurbished product.

- At October 26th 2015 the authorized reseller called me to pick up the device. It wasn't a new one but a refurbished. I accept to keep it because it was OK.

- After one an a half month of usage the device start to have problems with cellular connections and problems during gsm calls. So i send it to an authorized service provider at December 16th 2015. They have found problem on motherboard and they proceed to replacement.

- At December 21th 2015 i have received the device (refurbished again) and i realized a spot like a crack on the aluminum frame so i send it back again. At this point i reopen a case and i was asking for a brand new device!!

- At December 24th 2015 i received another refurbished device and make a guess.... yes again problem. The screen was yellow on top and blue at the bottom half. It was a mess. So i send it back again.

- At January 7th 2016 i received another (refurbished of course) device.... and it has i problem that not many people can imagine. There was something like a hair inside the screen!!! So i send it back again.

- At January 11th 2016 i received the device that i have right now. (refurbished again). I have two issues now. Some darker spots on the top on the screen and the second one is that the device restarts it self sometimes. Also when it unlocks (touch id) sometimes the touch is unresponsive until a lock it and unlock it again. For the second problem i have made all the necessary steps to solve it but the problem it is still here. (factory reset - update - set up as new)

 

      I didn't sent the device back to the service provider again because i m trying to find a better solution legally. To take a 7th refurbished device is not a solution. So i m trying to demand money refund. The second good solution could be apple give me a brand new iPhone 6s... not a Plus!

 

      As you can see its too difficult to be an apple user to a country that doesn't have retail stores. I don't even have the possibility to transfer my story to Apple. So if you have any better ideas please tell me.

iPhone 6s Plus, iOS 9.2

Posted on Jan 17, 2016 6:39 AM

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Q: iPhone 6s plus 64 - still problems after 6 device replacements

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  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Jan 17, 2016 6:44 AM in response to Christos_grc
    Level 5 (7,636 points)
    Jan 17, 2016 6:44 AM in response to Christos_grc

    Contact Apple directly by using the link at the bottom of this page.

  • by Christos_grc,

    Christos_grc Christos_grc Jan 17, 2016 6:51 AM in response to TJBUSMC1973
    Level 1 (0 points)
    Jan 17, 2016 6:51 AM in response to TJBUSMC1973

        I have tried to find a way to contact Apple directly. But at the step that i have to choose my country it redirects me to the phone support of the main service provider here in Greece. Its the phone support that opened the cases for me the last 2 times. So it is not Apple again.

  • by TJBUSMC1973,Apple recommended

    TJBUSMC1973 TJBUSMC1973 Jan 17, 2016 9:43 AM in response to Christos_grc
    Level 5 (7,636 points)
    Jan 17, 2016 9:43 AM in response to Christos_grc

    Wireless carrier support and features for iPhone in Europe - Apple Support

     

    The carrier, not Apple, provides support for your device in your country.

     

     

     

    Greece

      

    Cosmote3

    • FaceTime over Cellular1
    • LTE
    • Personal Hotspot2

    Vodafone3

    • FaceTime over Cellular1
    • LTE
    • Personal Hotspot2

    Wind3

    • FaceTime over Cellular1
    • LTE
    • Personal Hotspot2

     

     

     

     

     

    1. You need iOS 6 or later to use FaceTime over Cellular. You might notice decreased performance on some carriers while using FaceTime over Cellular on 2G networks.
    2. May include an additional fee or requirement. Some iPhone devices are unlocked by default. Contact the carrier for more information.
    3. The carrier, not Apple, provides technical support for iPhone in this region.
    4. Includes Vatican City and San Marino.
    5. VoLTE is available only on iPhone 6 or later.
    6. Carrier doesn't support MMS.
  • by Christos_grc,

    Christos_grc Christos_grc Jan 17, 2016 10:27 AM in response to TJBUSMC1973
    Level 1 (0 points)
    Jan 17, 2016 10:27 AM in response to TJBUSMC1973

        Well thats my problem my friend. They can't do nothing but give me again another refurbished device. They are not even able to transfer my case to Apple Customer Relations. Thats the reason that i have ask a lowyer to find a solution.

        I will try one more time to contact Apple Support by choosing USA as my location. I hope they dont redirect me again.

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Jan 17, 2016 12:09 PM in response to Christos_grc
    Level 5 (7,636 points)
    Jan 17, 2016 12:09 PM in response to Christos_grc

    Christos_grc wrote:

     

        Well thats my problem my friend. They can't do nothing but give me again another refurbished device. They are not even able to transfer my case to Apple Customer Relations. Thats the reason that i have ask a lowyer to find a solution.

        I will try one more time to contact Apple Support by choosing USA as my location. I hope they dont redirect me again.

     

    You won't get support from US-based AppleCare.  That's part of the terms & conditions of your warranty, at the time of device purchase.  And I doubt getting a lawyer will help.  You were in no way ever promised the type of technical support you're assuming.  And you were in no way ever prohibited from review the terms of the warranty prior to sale.

  • by Christos_grc,

    Christos_grc Christos_grc Jan 17, 2016 1:00 PM in response to TJBUSMC1973
    Level 1 (0 points)
    Jan 17, 2016 1:00 PM in response to TJBUSMC1973

         I understand this my friend. But Apple must give me a solution and not leave me over a month without the product that a have purchased to do my job. I never had any problem with any other support from Apple. But in this case they dont give me a solution. I have never asked for nothing but a device without problems. And i dont have that.

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Jan 17, 2016 1:10 PM in response to Christos_grc
    Level 5 (7,636 points)
    Jan 17, 2016 1:10 PM in response to Christos_grc

    Christos_grc wrote:

     

         I understand this my friend. But Apple must give me a solution and not leave me over a month without the product that a have purchased to do my job. I never had any problem with any other support from Apple. But in this case they dont give me a solution. I have never asked for nothing but a device without problems. And i dont have that.

     

    No, they are not required to do so.


    When you purchased the device, the terms & conditions clearly spelled out how & where you can get service & support.

     

    What promise has Apple failed to fulfill?  You're getting service & support from exactly where they told you.  You need to continue working with the service provider.  That is your point of technical support, as per all the Apple documentation that I can find.

     

    You not liking an answer doesn't make it untrue.

  • by Christos_grc,

    Christos_grc Christos_grc Jan 17, 2016 1:36 PM in response to TJBUSMC1973
    Level 1 (0 points)
    Jan 17, 2016 1:36 PM in response to TJBUSMC1973

       So you say that i have to continue the replacements until i get a good product. So i have to stop working and spend all my time for this. Is this normal for you? Sorry but for me its not. The lawyer has to deal with the service provider and not Apple. They should at least make a check to the product they give. They dont even take a quick look. As i wrote at the first post one of the devices has a crack on the aluminium frame. They dont even see the device. (And it wasnt in a sealed box). They just send it to me like this. The point is that if they dont do their job as they should the customer going to blame Apple and not the providers.

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Jan 18, 2016 7:22 AM in response to Christos_grc
    Level 5 (7,636 points)
    Jan 18, 2016 7:22 AM in response to Christos_grc

    You need to complain to the location that serviced your iPhone.  That is how you get service & support in your country.

     

    If you didn't like the service & support options that were listed at the tie of your purchase, then why did you purchase the product?

     

    Did you not make yourself aware of those options prior to purchase?

  • by Christos_grc,

    Christos_grc Christos_grc Jan 18, 2016 7:59 AM in response to TJBUSMC1973
    Level 1 (0 points)
    Jan 18, 2016 7:59 AM in response to TJBUSMC1973

        Thats the reason that i m trying to contact apple and transfer my problem. The service provider can't do the job that is suppose to do. I am an apple user the last 6 years and i never had problem with the products or the support. The last 1,5 year the service providers for apple are changed here in Greece (now its only one company) . And from that time many people complain about their support. So Apple has to get notified that something is wrong with this.

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Jan 19, 2016 5:58 AM in response to Christos_grc
    Level 5 (7,636 points)
    Jan 19, 2016 5:58 AM in response to Christos_grc

    Again; if you didn't like the service options that were available at the time of your purchase, then why did you purchase the iPhone?

  • by Christos_grc,

    Christos_grc Christos_grc Jan 19, 2016 8:33 AM in response to TJBUSMC1973
    Level 1 (0 points)
    Jan 19, 2016 8:33 AM in response to TJBUSMC1973

          Because the last 10 years i m using Apple software and hardware to do my job. So its not only a joy for my. Its one way option. And as i told you i was never had any kind of problem with Apple products. I have read on the net some negative comments about the present service provider here; but i couldn't imagine that they are so bad.

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Jan 23, 2016 1:56 PM in response to Christos_grc
    Level 5 (7,636 points)
    Jan 23, 2016 1:56 PM in response to Christos_grc

    So, you were aware of the service & support options at the time of your purchase, correct?