Q: iPhone 6s plus 64 - still problems after 6 device replacements
Hi there. I want your opinion or any better possible solution for my case. I am from north Greece and here we don't have retail stores but only authorized service providers (all over Greece). So here is my story:
- At October 16th 2015 i bought an iPhone 6s Plus 64gb Gold from an authorized reseller. When me and the seller unbox the device we realized that the backlit of the screen has a big dark spot. So the procedure was to send the device to an authorized service provider to confirm the problem and replace the device. At this point i have opened a case and i was asking for a brand new device and not a refurbished product.
- At October 26th 2015 the authorized reseller called me to pick up the device. It wasn't a new one but a refurbished. I accept to keep it because it was OK.
- After one an a half month of usage the device start to have problems with cellular connections and problems during gsm calls. So i send it to an authorized service provider at December 16th 2015. They have found problem on motherboard and they proceed to replacement.
- At December 21th 2015 i have received the device (refurbished again) and i realized a spot like a crack on the aluminum frame so i send it back again. At this point i reopen a case and i was asking for a brand new device!!
- At December 24th 2015 i received another refurbished device and make a guess.... yes again problem. The screen was yellow on top and blue at the bottom half. It was a mess. So i send it back again.
- At January 7th 2016 i received another (refurbished of course) device.... and it has i problem that not many people can imagine. There was something like a hair inside the screen!!! So i send it back again.
- At January 11th 2016 i received the device that i have right now. (refurbished again). I have two issues now. Some darker spots on the top on the screen and the second one is that the device restarts it self sometimes. Also when it unlocks (touch id) sometimes the touch is unresponsive until a lock it and unlock it again. For the second problem i have made all the necessary steps to solve it but the problem it is still here. (factory reset - update - set up as new)
I didn't sent the device back to the service provider again because i m trying to find a better solution legally. To take a 7th refurbished device is not a solution. So i m trying to demand money refund. The second good solution could be apple give me a brand new iPhone 6s... not a Plus!
As you can see its too difficult to be an apple user to a country that doesn't have retail stores. I don't even have the possibility to transfer my story to Apple. So if you have any better ideas please tell me.
iPhone 6s Plus, iOS 9.2
Posted on Jan 17, 2016 6:39 AM
Wireless carrier support and features for iPhone in Europe - Apple Support
The carrier, not Apple, provides support for your device in your country.
Greece
- FaceTime over Cellular1
- LTE
- Personal Hotspot2
- FaceTime over Cellular1
- LTE
- Personal Hotspot2
Wind3
- FaceTime over Cellular1
- LTE
- Personal Hotspot2
- You need iOS 6 or later to use FaceTime over Cellular. You might notice decreased performance on some carriers while using FaceTime over Cellular on 2G networks.
- May include an additional fee or requirement. Some iPhone devices are unlocked by default. Contact the carrier for more information.
- The carrier, not Apple, provides technical support for iPhone in this region.
- Includes Vatican City and San Marino.
- VoLTE is available only on iPhone 6 or later.
- Carrier doesn't support MMS.
Posted on Jan 17, 2016 9:43 AM
