astara
Level 1 (0 points)

Q: itunes doesn't recognize my ipod touch


i have iTunes 12.3.1.23 on my win10 computer. last week I was able to have iTunes recognize my ipod touch. yesterday I upgraded the ipod to IOS 5.1.1 and now today I cannot link it to iTunes. is there a solution? please help.

icloud

Posted on Oct 29, 2015 7:25 PM

by pedro d,Solvedanswer
pedro d pedro d
Community Specialists
A:

Hello there, astara.

 

It sounds like you updated your iPod Touch to iOS 5.1.1 and now iTunes isn't recognizing it. The following Knowledge Base article offers up some great recommendations for troubleshooting:

 

iPhone, iPad, or iPod not recognized in iTunes for Windows

 

Use these steps if your iPhone, iPad, or iPod doesn't appear under Devices in iTunes after you connect it to your Windows PC. When trying these steps, don't manually place the device into recovery mode. You also might have seen one of these messages:

  • The device can't be restored in iTunes.
  • A "!" or "?" symbol, plug symbol, or "X" appears next to the device's entry in Device Manager.
  • During an update or restore, the device might no longer be recognized by iTunes.

If you're using a Mac, learn what to do if your device isn't recognized in OS X.

Restart

Turn off your computer and your iOS device or iPod, then turn them on again.

Update your computer

Check to make sure that you've installed all required updates for your computer.

Update iTunes

Check that you have the latest version of iTunes installed on your computer.

Make sure your iOS device trusts your computer

If you connect your iPhone, iPad, or iPod touch to your computer and see "If you have not connected your iOS device to this computer before, unlock the device and tap Trust," make sure that your device trusts the computer.

If you use Windows XP and you see the trust alert on your device repeatedly, make sure that you installed iTunes. Learn how to resolve a repeating trust alert when using Windows XP. You might need to reset the lockdown folder.

Check the USB cable

Verify that the 30-pin to USB cable or Lightning Connector to USB cable is free of debris and not damaged. If another cable is available, test with that cable instead.

USB cables that are bundled with third-party products or accessories might work only to charge those products and might not transmit data. Also, if you're using a third-party case or extended battery pack, try removing the case and connecting the Apple-supplied USB cable directly to your device.

Verify that Apple Mobile Device Support is installed

iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. To verify whether it is installed, follow the steps appropriate for your Windows operating system below.

 

Thanks for reaching out to Apple Support Communities.

 

Kind Regards.

Posted on Oct 31, 2015 7:42 AM

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astara

Q: itunes doesn't recognize my ipod touch

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  • Helpful answers

  • by pedro d,Solvedanswer

    pedro d pedro d Oct 31, 2015 7:42 AM in response to astara
    Community Specialists
    Oct 31, 2015 7:42 AM in response to astara

    Hello there, astara.

     

    It sounds like you updated your iPod Touch to iOS 5.1.1 and now iTunes isn't recognizing it. The following Knowledge Base article offers up some great recommendations for troubleshooting:

     

    iPhone, iPad, or iPod not recognized in iTunes for Windows

     

    Use these steps if your iPhone, iPad, or iPod doesn't appear under Devices in iTunes after you connect it to your Windows PC. When trying these steps, don't manually place the device into recovery mode. You also might have seen one of these messages:

    • The device can't be restored in iTunes.
    • A "!" or "?" symbol, plug symbol, or "X" appears next to the device's entry in Device Manager.
    • During an update or restore, the device might no longer be recognized by iTunes.

    If you're using a Mac, learn what to do if your device isn't recognized in OS X.

    Restart

    Turn off your computer and your iOS device or iPod, then turn them on again.

    Update your computer

    Check to make sure that you've installed all required updates for your computer.

    Update iTunes

    Check that you have the latest version of iTunes installed on your computer.

    Make sure your iOS device trusts your computer

    If you connect your iPhone, iPad, or iPod touch to your computer and see "If you have not connected your iOS device to this computer before, unlock the device and tap Trust," make sure that your device trusts the computer.

    If you use Windows XP and you see the trust alert on your device repeatedly, make sure that you installed iTunes. Learn how to resolve a repeating trust alert when using Windows XP. You might need to reset the lockdown folder.

    Check the USB cable

    Verify that the 30-pin to USB cable or Lightning Connector to USB cable is free of debris and not damaged. If another cable is available, test with that cable instead.

    USB cables that are bundled with third-party products or accessories might work only to charge those products and might not transmit data. Also, if you're using a third-party case or extended battery pack, try removing the case and connecting the Apple-supplied USB cable directly to your device.

    Verify that Apple Mobile Device Support is installed

    iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. To verify whether it is installed, follow the steps appropriate for your Windows operating system below.

     

    Thanks for reaching out to Apple Support Communities.

     

    Kind Regards.

  • by astara,

    astara astara Nov 3, 2015 2:14 PM in response to pedro d
    Level 1 (0 points)
    Nov 3, 2015 2:14 PM in response to pedro d

    thanks for the pointer - I thought that I searched for articles but needed a bit of help. I followed the directions to uninstall (all the components) then reinstall and then iTunes recognized my ipod touch and my ipad.

     

    thanks.

  • by pedro d,

    pedro d pedro d Nov 4, 2015 6:24 AM in response to astara
    Community Specialists
    Nov 4, 2015 6:24 AM in response to astara

    Hello again, Astara. 

     

    Thanks for the follow-up response. I'm glad the information was the missing link you needed to resolve your issue.

     

    Have a great one!

     

    Sincerely.

  • by jhm6864,

    jhm6864 jhm6864 Jan 19, 2016 8:38 AM in response to pedro d
    Level 1 (8 points)
    Jan 19, 2016 8:38 AM in response to pedro d

    I've been through all of the knowledge base suggestions, as well as a number of others found in various support forums here and iTunes still isn't seeing my iPod.  My laptop (running Windows10) sees it.  The problem is with iTunes.  Spent an evening on the phone with Apple Support (love them!), and the technician finally threw up his hands and scheduled an appointment at an Apple Store for me.  He believes that something is wrong with my iPod Touch 4.  All the other computers that this iPod is authorized on see it just fine, including my previous laptop which had Vista.  My appointment is this week.  We'll see if the Genius Bar can help.

  • by turingtest2,

    turingtest2 turingtest2 Jan 19, 2016 3:32 PM in response to jhm6864
    Level 10 (85,892 points)
    iTunes
    Jan 19, 2016 3:32 PM in response to jhm6864

    Try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

     

    Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

     

    tt2