HT202069: Gather and use iTunes Diagnostics in iTunes for Windows
Learn about Gather and use iTunes Diagnostics in iTunes for Windows
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All replies
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Helpful answers
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Jan 19, 2016 5:55 PM in response to Trudy1968by Skydiver119,try to update your itunes. see if that helps.
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Jan 20, 2016 1:39 AM in response to Trudy1968by lllaass,Try:
make sure tha iTunes version 12.3 is installed
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.