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Q: iPod 5th Gen (with Video) under 10.11 not mounting anymore?

Hi - I have a iPod 5th Gen (with Video). Since upgrading to 10.11 it won't mount at all - and can't be seen in iTunes. Im running 10.11.2 on a MacBook Pro (Retina, 15-inch, Late 2013) - any ideas anyone?

iPod (5th generation), OS X El Capitan (10.11.2)

Posted on Jan 19, 2016 3:40 PM

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Q: iPod 5th Gen (with Video) under 10.11 not mounting anymore?

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  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jan 19, 2016 6:51 PM in response to embodied media
    Level 8 (39,285 points)
    Mac OS X
    Jan 19, 2016 6:51 PM in response to embodied media

    When you connect the iPod, watch the iPod's screen.  Does it say "Do not disconnect" or otherwise acknowledge the connection?  Or does it only show the battery charging symbol?  Or does it not react at all?

  • by embodied media,

    embodied media embodied media Jan 19, 2016 8:18 PM in response to Kenichi Watanabe
    Level 1 (0 points)
    Jan 19, 2016 8:18 PM in response to Kenichi Watanabe

    it does show the battery charging symbol yes and charges ok but it doesn't say do not disconnect no

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jan 19, 2016 8:35 PM in response to embodied media
    Level 8 (39,285 points)
    Mac OS X
    Jan 19, 2016 8:35 PM in response to embodied media

    It seems to have a power connection, but not a data connection.  The 30-pin dock connector has separate "pins" for power and data; the ones for data may not be connecting properly.  To rule out a faulty USB docking cable, try a different cable if possible (the newest one you have).

     

    You can also try shutting down (powering off) the MacBook.  If you have other USB devices connected, disconnect them all.  Do this to Reset the iPod

     

    Learn how to reset your iPod - Apple Support

     

    Start up the MacBook, run iTunes, and connect iPod to a direct USB port on MacBook by itself.  Again note if iPod's screen indicates a connection (even if the iPod does not appear in iTunes or on the Mac).  If that does not help (still no response except for battery charging), try putting the iPod into Disk Mode

     

    Putting iPod into Disk Mode - Apple Support

     

    Then, connect it the same way again.  If iTunes picks it up, it may prompt you to do a Restore, with a message about "recovery."  If you are OK with erasing the iPod, tell iTunes to proceed. 

  • by embodied media,

    embodied media embodied media Jan 19, 2016 9:07 PM in response to Kenichi Watanabe
    Level 1 (0 points)
    Jan 19, 2016 9:07 PM in response to Kenichi Watanabe

    Thanks - I have unfortunately already tried all of these things

     

    ie

     

    cord no difference

     

    reset makes no difference to the problem either

     

    I have put it in disk mode but it sits there saying that on the screen and still not connecting

     

    Im assuming that it is still compatible with my OS?

     

    Cheers  Keith

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jan 20, 2016 12:09 AM in response to embodied media
    Level 8 (39,285 points)
    Mac OS X
    Jan 20, 2016 12:09 AM in response to embodied media

    i have a 5th gen iPod, and it works with the latest OS X and iTunes.  It's screen says "Do not disconnect" very quickly after connecting, and it appears in iTunes.

     

    Unfortunately, your iPod does not seem to be making a data connection.  It reacts to being connected to computer like its connecting to a USB power adapter.  Have you confirmed the USB ports on the MacBook are working properly, by connecting something else to it, like a USB flash drive or another Apple device, preferably something that makes a data storage connection?