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Helpful answers
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Jan 20, 2016 5:19 AM in response to WordyBirdby D.Cohen,Make sure you have the iPhone 6s, not the iPhone 6.
Identify your iPhone model - Apple Support
If you indeed have the iPhone 6s, a restart/reset may help to solve your problem.
- Press and hold the Sleep/Wake button
- Press and hold on the Home button
- Keep holding both buttons until the display turns off and back on with Apple logo on it.
Alternatively, you may go to Settings - General - Reset - Reset All Settings
If this does not help, restore your device to factory settings. Note that this will erase the data from your device.
Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.