HT204073: Find the serial number or IMEI on your iPhone, iPad or iPod touch

Learn about Find the serial number or IMEI on your iPhone, iPad or iPod touch
yolieC

Q: I have entered the number three times that is on the SIM card and it tells me that is not correct???

I wanted to chat with someone regarding my telephone not turning on.  The screen is black even after charging it overnight.  In order to chat, I must submit the Serial MEDI number which I was told I can get it from the SIM card.  I have submitted it three times and I am told it is incorrect.

 

How do I turn my phone on without having to go to an Apple Store (long lines)??  Thank you, Yolanda Calderon

iPhone 4

Posted on Jan 20, 2016 10:05 AM

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Q: I have entered the number three times that is on the SIM card and it tells me that is not correct???

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  • by KiltedTim,

    KiltedTim KiltedTim Jan 20, 2016 10:25 AM in response to yolieC
    Level 9 (55,537 points)
    Mac OS X
    Jan 20, 2016 10:25 AM in response to yolieC

    You were told incorrectly. The number is printed in very tiny print on the carrier that the SIM sits in, NOT on the SIM itself. Or you could get the serial number off the back of the box the phone came in if you still have the package.