if84
Level 1 (6 points)

Q: Mac Pro (late 2013) Graphic Issues

Hi everyone

 

I own a Mac Pro from late 2013 and occasionally run into graphic problems. I work on a dual monitor setup, mostly drawing CAD. At times my monitors freeze while background processes continue to run (music etc.). At times I still manage to control the interface,but it's very sluggish. When I open activity monitor I can see that there aren't any processes that could slow down my mac as much, so I'm quite confident, that the graphics card is at fault (also because sometimes my mac even tells me "there was a graphics card problem"). Problem is when I run the hardware check everything seems to be in order.


This is really frustrating and I'm unsure what to do about this. Does anyone else have problems with this?


Kind regards

Mac Pro, OS X Yosemite (10.10.2)

Posted on Feb 25, 2015 6:42 AM

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if84

Q: Mac Pro (late 2013) Graphic Issues

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  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Jan 18, 2016 9:57 AM in response to dazhou
    Level 9 (60,936 points)
    Desktops
    Jan 18, 2016 9:57 AM in response to dazhou

    Google translate applied to that link:

    Because of the high monitor resolution, it is set [to "scaled"] to ensure that characters are not too small. Change the "resolution" to "default display".

    GPU Driver appears to be hung (over 5 continuous seconds of unreadiness) no longer appear on the log for me, the color wheel is no longer such things as turn round and round by frequent freeze.

    If, if anyone suffering from similar problems, please try to change the setting of the "resolution" of the "display" of the "System Preferences".

     

    They seem to be saying "Scaled" correlates with the problem (observable in Console) of continuous driver hang, and if you set to "default" rather than "scaled", the problem may resolve itself.

     

    [You may need to use a different display for your text.]

  • by BorisYeltzen,

    BorisYeltzen BorisYeltzen Jan 18, 2016 1:08 PM in response to Grant Bennet-Alder
    Level 1 (0 points)
    Jan 18, 2016 1:08 PM in response to Grant Bennet-Alder

    I am having the exact same problem. My monitor turns it self off (aka black) - when I check console it shows GPU hanging. Surely setting resolution to default is not a valid solution since everything looks huge and is no way acceptable for every day use? When will apple admit there is a problem and do something about it?

  • by flur,

    flur flur Jan 20, 2016 1:23 PM in response to BorisYeltzen
    Level 1 (0 points)
    Jan 20, 2016 1:23 PM in response to BorisYeltzen

    I am having the same problem.    It has gotten worse - hung twice today since last night's 10.11.3 update.

     

    Jan 20 15:41:57 pavilion WindowServer[263]: GPU Driver appears to be hung (over 5 continuous seconds of unreadiness)

    Jan 20 15:42:00 pavilion WindowServer[263]: GPU Driver appears to be hung (over 5 continuous seconds of unreadiness)

    Jan 20 15:42:15 pavilion WindowServer[263]: GPU Driver appears to be hung (over 5 continuous seconds of unreadiness)

    Jan 20 15:42:20 pavilion WindowServer[263]: GPU Driver appears to be hung (over 5 continuous seconds of unreadiness)

    Jan 20 15:42:35 pavilion WindowServer[263]: GPU Driver appears to be hung (over 5 continuous seconds of unreadiness)

    Jan 20 15:42:40 pavilion WindowServer[263]: GPU Driver appears to be hung (over 5 continuous seconds of unreadiness)

  • by dazhou,

    dazhou dazhou Jan 21, 2016 2:38 AM in response to flur
    Level 1 (4 points)
    Jan 21, 2016 2:38 AM in response to flur

    Hung twice today with 10.11.3 in safari and screen saver.

  • by BorisYeltzen,

    BorisYeltzen BorisYeltzen Jan 21, 2016 2:58 AM in response to dazhou
    Level 1 (0 points)
    Jan 21, 2016 2:58 AM in response to dazhou

    Quick question - what macbook pro model are you guys running and do you notice it happens more when the laptop is hot?

     

    Second question - did you upgrade to El Capitan and if so from which OS X or did you do a full format/clean install?

     

    Mine is a mid 2015 pro 15" and it is happening - most of what I read related to the 2013 models.

  • by dazhou,

    dazhou dazhou Jan 21, 2016 3:16 AM in response to BorisYeltzen
    Level 1 (4 points)
    Jan 21, 2016 3:16 AM in response to BorisYeltzen

    MAC PRO 2013 with AMD GPU and two 4K monitor.

     

    My RMBP 15 (2014 middle,nvidia GPU) WITH one 4K monitor  not happened.

     

    Full format/clean install and SMC reset can not resolve this issues.

     

    It's a GPU driver issues.

  • by AR3DARC,

    AR3DARC AR3DARC Jan 21, 2016 7:40 AM in response to dazhou
    Level 1 (0 points)
    Jan 21, 2016 7:40 AM in response to dazhou

    hi all,

    this is not a graphic issue, software  or system .

    got this problem since Jan 15. 

     


  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Jan 21, 2016 7:51 AM in response to AR3DARC
    Level 9 (60,936 points)
    Desktops
    Jan 21, 2016 7:51 AM in response to AR3DARC

    AR3DARC---

     

    this is not a graphic issue, software  or system .

     

    That is an interesting assertion.

     

    Do you have any reputable sources to back up your assertion?

     

    If it is none of the things you mentioned, what is it?

  • by AR3DARC,

    AR3DARC AR3DARC Jan 21, 2016 7:55 AM in response to if84
    Level 1 (0 points)
    Jan 21, 2016 7:55 AM in response to if84

    hi all,

    this is not a graphic issue, software  or system .

    got this problem since Jan 15.

    already gave the mac pro twice in a apple Lab. this Monday gone be third time : (



  • by AR3DARC,

    AR3DARC AR3DARC Jan 21, 2016 8:13 AM in response to Grant Bennet-Alder
    Level 1 (0 points)
    Jan 21, 2016 8:13 AM in response to Grant Bennet-Alder

    reinstalled and erase 10.10 & 10.11

    change twice: screen mouse keyboard and connectors

    no other software installed. just open safari ..

     

    even now while trying to write you back ..

  • by BorisYeltzen,

    BorisYeltzen BorisYeltzen Jan 22, 2016 2:54 PM in response to AR3DARC
    Level 1 (0 points)
    Jan 22, 2016 2:54 PM in response to AR3DARC

    Update: I had upgraded from Mavericks to El Capitan. Running out of ideas before taking it in I formatted and clean installed El Captain 10.11.3 and so far no issues. Will report back if the problems happens again.

  • by dazhou,

    dazhou dazhou Jan 23, 2016 1:57 AM in response to BorisYeltzen
    Level 1 (4 points)
    Jan 23, 2016 1:57 AM in response to BorisYeltzen

    I have updated to  10.11.4 beta1.

    looks like no problem.

     


    .

  • by Calabi-Yau,

    Calabi-Yau Calabi-Yau Feb 2, 2016 2:03 PM in response to dazhou
    Level 1 (4 points)
    Desktops
    Feb 2, 2016 2:03 PM in response to dazhou

    Hi, i'm glad to find this thread, since I seem to have a similar problem.

     

    My Mac Pro with AMD FirePro D300 needs to be forced shut down every other day,

    when the system freezes and the spinning ball occurs.


    So it would be good to hear from dazhou

    and you guys, if the 10.11.4 update really solves the problem?

  • by Calabi-Yau,

    Calabi-Yau Calabi-Yau Feb 2, 2016 2:13 PM in response to dazhou
    Level 1 (4 points)
    Desktops
    Feb 2, 2016 2:13 PM in response to dazhou

    Can you check which AMD driver version the beta has installed?

    In my system, under graphics it says:

     

    gMux-version:4.0.11 [3.2.8]
    EFI-driver:01.00.687

     

    Also there is a Extension called:

    AMDSupport: Version: 1.40.16

  • by dazhou,

    dazhou dazhou Feb 2, 2016 6:59 PM in response to Calabi-Yau
    Level 1 (4 points)
    Feb 2, 2016 6:59 PM in response to Calabi-Yau

    gMux 版本：    4.0.11 [3.2.8]

    EFI 驱动程序版本：    01.00.687

     

     

    The bad news is: this problem persists.

    The good news is: Wait a minute will be restored, but must restart the computer later.

     

    You can only hard restart the computer, if you use the version 10.11.3

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