judifromfremont

Q: Update of iMac software affect scanner?

I have a 2008 iMac and a relatively new 3500 series Canon printer/scanner.  After a recent update of my software, I noticed the scanner quit working.  The format looks different also.  The printer works fine still; only problem seems to be with the scanning portion.  I get an error message.  Could it be the software update?

iMac (20-inch Early 2008), OS X El Capitan (10.11.2), Canon 3500 series printer/scanner

Posted on Jan 16, 2016 10:20 PM

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Q: Update of iMac software affect scanner?

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  • by jason269,Solvedanswer

    jason269 jason269 Jan 18, 2016 8:47 AM in response to judifromfremont
    Community Specialists
    Jan 18, 2016 8:47 AM in response to judifromfremont

    Hi, Judi.  

     

    Thanks for the question!  I understand that you are unable to scan, the scanning format is incorrect and you receive an error.  While printing works, I would still like to go through the troubleshooting steps in the article below as they will also apply to issues with scanning.    

     

    If you have some other printing issue

    These steps may resolve printing issues that have no other clear cause:

    1. Open the Printers & Scanners pane of System Preferences, then select your printer and click the minus sign (-) to remove the printer from the list.
    2. Follow the steps in the previous section to add your printer.
    3. If the issue persists, reset the printing system, then follow the steps in the previous section once more.

    If the issue remains unresolved, take these final steps to move aside any currently installed printer drivers:

    1. Reset the printing system again.
    2. Rename the folder at /Library/Printers: 
         
      • From the Finder, choose Go > Go to Folder. Then type /Library and click Go.
      •  
      • Click once on the Printer folder to select it, then press Return to begin renaming the folder. Type Printers-old, then press Return to save the new name.
    3. Follow the steps in the previous section once more.

     

    Get help resolving printer issues on your Mac

     

    OS X El Capitan: Printing troubleshooting

     

    If these do not resolve the issue, please reply back with the exact error message that you received.  

     

    Thank you for visiting Apple Support Communities.  

     

    Cheers

  • by judifromfremont,

    judifromfremont judifromfremont Jan 21, 2016 10:26 AM in response to jason269
    Level 1 (0 points)
    Jan 21, 2016 10:26 AM in response to jason269

    Great answer.  My son had no problem fixing it with your direction.

  • by AKThom,Helpful

    AKThom AKThom Jan 21, 2016 1:42 PM in response to judifromfremont
    Level 1 (15 points)
    Jan 21, 2016 1:42 PM in response to judifromfremont

    Judy,

    Did that also fix the scanner issue?  Is your device a Printer/Scanner combination?  I have a stand alone scanner and haven't been able to get it to work.  Very sad with the upgrade to El Capitan

  • by judifromfremont,

    judifromfremont judifromfremont Jan 21, 2016 1:44 PM in response to AKThom
    Level 1 (0 points)
    Jan 21, 2016 1:44 PM in response to AKThom

    I have a printer/scanner combination and it was only the scanning feature that was affected.  Now it's working also with this fix..just unload your printer software and reload it.  That was it.  My son did it because I was afraid to and he had no problem. Good luck!