bobngb

Q: YouTube videos won't load on my newer 4th Gen 4 Apple TV, but they will load on my older Gen 4.   Has anyone else suffered this problem?  It just started this evening. Both units work with all the other apps. YouTube is such a pill.

YouTube working

iPhone 6, iOS 8.1.3

Posted on Jan 20, 2016 9:49 PM

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Q: YouTube videos won't load on my newer 4th Gen 4 Apple TV, but they will load on my older Gen 4.   Has anyone else suffer ... more

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  • by Russell Madden,

    Russell Madden Russell Madden Jan 21, 2016 4:47 AM in response to bobngb
    Level 1 (25 points)
    Jan 21, 2016 4:47 AM in response to bobngb

    I got error when trying to load YouTube videos on Apple TV 4 since yesterday. I deleted the Youtube app, re-registered w/ Youtube. Now working okay.

  • by bobngb,

    bobngb bobngb Jan 21, 2016 10:31 AM in response to Russell Madden
    Level 1 (0 points)
    Jan 21, 2016 10:31 AM in response to Russell Madden

    Russell, how did you delete YouTube.  I did try signing out and then signing back in, but that didn't help me.

     

    Thanks for the response.

  • by micozi,

    micozi micozi Jan 21, 2016 11:02 AM in response to Russell Madden
    Level 1 (1 points)
    Jan 21, 2016 11:02 AM in response to Russell Madden

    How did you delete YouTube, and how do you put it back?

     

    thanks indvance for your help

  • by Russell Madden,

    Russell Madden Russell Madden Jan 21, 2016 11:11 AM in response to micozi
    Level 1 (25 points)
    Jan 21, 2016 11:11 AM in response to micozi
    Delete or hide apps

     

    1. Highlight the app that you want to delete or hide.
    2. On Siri Remote or Apple TV Remote, hold down the Touch surface until the app starts to jiggle. On other remotes, hold down Select.
    3. Press the Play/Pause button. ...
    4. Select Delete or Hide This Item.

    Arrange and hide apps on your Apple TV - Apple Support

    https://support.apple.com/en-us/HT200126
    Apple

     

    Then go to App app; download YouTube app; open the app.

    Hope this helps.
    Another possibility I did not try is to sign out of YouTube; try to sign in and get the authorization code; enter code on other device; authorize Apple TV.
    If I remember correctly, that fixed an earlier problem. But if not, the delete/reinstall worked for me.
  • by Russell Madden,

    Russell Madden Russell Madden Jan 21, 2016 11:14 AM in response to micozi
    Level 1 (25 points)
    Jan 21, 2016 11:14 AM in response to micozi

    See my reply below.

  • by micozi,

    micozi micozi Jan 22, 2016 9:34 AM in response to Russell Madden
    Level 1 (1 points)
    Jan 22, 2016 9:34 AM in response to Russell Madden

    HI Russell,

     

    Thanks for the help.

  • by bobngb,

    bobngb bobngb Jan 22, 2016 11:29 AM in response to Russell Madden
    Level 1 (0 points)
    Jan 22, 2016 11:29 AM in response to Russell Madden

    Thanks for the advice, Russell.  Unfortunately, hiding the app didn't do anything for me; neither did signing out and signing in.

     

    Apparently, the YouTube app on my Apple TV had developed a glitch that wouldn't respond to hiding, signing out and in, nor to rebooting the device.

     

    So I simply used the Restore option in the General menu in Settings.  That resets the Apple TV unit to factory defaults, and it also updates all of the software at the same time.  I had to run through the set-up process again, but that doesn't take too long, and the good news is that the YouTube app is working once again.

     

    Thanks again for the advice, and for anyone else out there with this problem, be aware of the Restore function.  It takes a little time to set the unit back up after you use the Restore option, but it's almost guaranteed to take care of any glitches that your device might develop.

  • by Russell Madden,

    Russell Madden Russell Madden Jan 22, 2016 11:42 AM in response to bobngb
    Level 1 (25 points)
    Jan 22, 2016 11:42 AM in response to bobngb

    Glad you got it working.

     

    But you should have deleted the app entirely then re-downloaded it; not just hidden it. An option to consider, anyway, if something like this happens again; save you some time as opposed to a full reset.

     

    But good you're back to working order.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 22, 2016 11:44 AM in response to bobngb
    Level 10 (103,375 points)
    Apple TV
    Jan 22, 2016 11:44 AM in response to bobngb

    Next time try clearing the cookies in the YouTube settings before restoring anything.

  • by Russell Madden,

    Russell Madden Russell Madden Jan 22, 2016 12:09 PM in response to Winston Churchill
    Level 1 (25 points)
    Jan 22, 2016 12:09 PM in response to Winston Churchill

    How does one clear cookies on an Apple TV?

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 22, 2016 12:11 PM in response to Russell Madden
    Level 10 (103,375 points)
    Apple TV
    Jan 22, 2016 12:11 PM in response to Russell Madden

    From the YouTube settings as suggested (they are the last option along the top on the right)

  • by Russell Madden,

    Russell Madden Russell Madden Jan 22, 2016 12:26 PM in response to Winston Churchill
    Level 1 (25 points)
    Jan 22, 2016 12:26 PM in response to Winston Churchill

    Thanks.

     

    I'd been to the YouTube settings before, of course, but hadn't noticed the cookies option. For some odd reason, I thought there was some confusion and you were referring to cookies in Safari. But, of course, I was the one confused…

     

    I think the key issue is that deleting cookies and deleting the app both require re-registering the AppleTV w/ YouTube, and that's what restores functionality.

     

    Your way is obviously faster than deleting or restoring.

     

    Again, thanks for the tip.

  • by bobngb,

    bobngb bobngb Jan 22, 2016 12:39 PM in response to Russell Madden
    Level 1 (0 points)
    Jan 22, 2016 12:39 PM in response to Russell Madden

    Good point, but I couldn't delete the app.  I'm running a couple 3rd Gen Apple TV units, not 4th, so I don't think the apps can be deleted.  My bad.  I know I had listed my device as a 4th Gen, but I wrote the original post in a hurry and didn't think.

     

    I'm not sure how to delete individual apps on a 3rd Gen Apple TV, or if it's even possible.  The delete option doesn't come up when I select the app either on the Main Menu screen, or from the Main Menu options within the settings.

     

    And I did clear the cookies from within the YouTube settings menu.

     

    Believe me, I tried every option I could think of before I went for the nuclear--Restore--option.

     

    I do appreciate all of the suggestions.

  • by bobngb,

    bobngb bobngb Jan 22, 2016 12:46 PM in response to bobngb
    Level 1 (0 points)
    Jan 22, 2016 12:46 PM in response to bobngb

    One more question, since I do have the ear of some knowledgeable Apple TV users, what do you think of the new Gen 4 device?

     

    I like the notion of downloading apps as needed, and I like the idea of the Siri remote, but I'm concerned about the lack of an optical audio output for my system.

     

    My actual television is quite a few years old, but it's got a great picture, but older HDMI software.  I'm afraid that the HDMI-only output to my TV won't allow my older set to process the Dolby 5.1 audio program and then pass it along to my system via the television's optical output.  And what's the use of a home theatre set-up if you cannot access the surround channels?

     

    Otherwise, the new Apple TV looks very nice.  Does the remote work well for you?  The vocal commands?  I'm ready to buy one of these devices, but I'm not quite ready to buy a new television to accommodate a new device.

     

    Thanks for the info.

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