Marcus.Stamford

Q: How to Completely Remove Messenger App?

Hi.

Does anyone know how I can delete the Facebook Messenger app from the cloud? I want to completely remove it from all my devices and then reinstall it from scratch but it always shows as still being on the cloud.

I'm not sure it relevant to this question but I run a 2009 Mac on OS X El Capitan and an iPhone 6S on iOS 9.2.1

Any help much appreciated.

Thanks

iMac, Mac OS X (10.6.7)

Posted on Jan 21, 2016 12:10 PM

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Q: How to Completely Remove Messenger App?

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  • by Pmintz25,Helpful

    Pmintz25 Pmintz25 Jan 21, 2016 12:40 PM in response to Marcus.Stamford
    Level 4 (1,634 points)
    Jan 21, 2016 12:40 PM in response to Marcus.Stamford

    The app is not physically on the cloud, it is just showing that you have downloaded it before and can download it again.

     

    If you delete the app from the iPad, it deletes everything associated with the app. If you redownload the app, it will always install a new, fresh copy of the app. iCloud doesn't store the app, so you are never downloading the same exact copy twice. It will be a new copy of the app every time you delete and reinstall the app.

     

    Furthermore, you would have to delete the app from each device and then start a new download on each device. You can delete an app by pressing your finger on the icon for a few seconds until the apps shake. Then press the " x " to delete it. You can also view the sizes and delete apps from Settings > General > Storage and iCloud Usage > Manage Storage (under the Storage section) > Messenger > Delete App. Note that if you select Manage Storage under the iCould section, Messenger does not appear.

  • by Marcus.Stamford,

    Marcus.Stamford Marcus.Stamford Jan 21, 2016 12:42 PM in response to Pmintz25
    Level 1 (0 points)
    Jan 21, 2016 12:42 PM in response to Pmintz25

    Thanks Pmintz25. This explains how it works but it doesn't seem to get rid of shared photos. There are still some showing on various conversations with different people from ages ago even though I have long since deleted the photos from the conversation and deleted the conversation itself.

    Any ideas how to remove these?

  • by Pmintz25,

    Pmintz25 Pmintz25 Jan 21, 2016 12:55 PM in response to Marcus.Stamford
    Level 4 (1,634 points)
    Jan 21, 2016 12:55 PM in response to Marcus.Stamford

    I don't think there is a way for you to do this. When you delete a picture from a conversation, or even the whole conversation itself, it removes that information from your device. However, Facebook keeps this data stored on their end because whoever you are having the conversation with may still have that conversation active.

     

    So if you and I had a Facebook chat going, and you sent me a picture, you could delete it from your end but it would still exist on my end. When you delete the app and then download it again on your device, Facebook brings that conversation back the same way Facebook is storing the conversation. So since Facebook is storing that picture as part of the conversation, when you bring your account back in the new app, it also brings those pictures back with the entirety of the message. Perhaps if you log into Facebook on a computer, you can delete the picture from the conversation there, and maybe it will keep it deleted on your iPhone as well. May want to consider contacting some sort of Facebook support.

     

    That being said, if these pictures are part of your Photo Stream (iCloud), you can go to www.icloud.com and remove pictures there. This should also remove them from your other devices. But if you are trying to remove pictures from a particular app, you should contact the manufacturer of said app.

     

    Best of luck

     

    Delete photos from My Photo Stream - Apple Support

    iCloud: Delete photos from My Photo Stream