BartosJr

Q: Unable to check coverage

I Recently buy an ipad 2 wifi cell (brand new old stock) when i go to apple web to check the coverage, it asks me to validate the purchase date. I already input the purchase date but doesnt work, saya "please try again later"

ive tried many times, still the same. Help please

thankyou

iPad 2, iOS 9.2.1

Posted on Jan 20, 2016 12:08 AM

Close

Q: Unable to check coverage

  • All replies
  • Helpful answers

  • by Nubz N.,

    Nubz N. Nubz N. Jan 21, 2016 10:24 AM in response to BartosJr
    Community Hosts
    Jan 21, 2016 10:24 AM in response to BartosJr

    Howdy BartosJr,

     

    It sounds like the check coverage system is giving an error when you input the purchase date.

     

    Please check out this article for help.

    Update your proof of purchase - Apple Support

    Update device information online

    To update your Apple device information, like the limited warranty expiration date, send us a copy of the original sales receipt:

    1. Visit Apple's coverage checker.
    2. Enter your device serial number
    3. Enter the code you see on the screen and click Continue.
    4. Upload a copy of your receipt.

    Call us to update your information

    To update your information by phone, call us. Tell the Advisor that you need help with your Apple Limited Warranty or AppleCare plan expiration date.

    Here’s what you’ll need when you call:

    Best regards.

  • by BartosJr,

    BartosJr BartosJr Jan 21, 2016 11:20 PM in response to Nubz N.
    Level 1 (1 points)
    Jan 21, 2016 11:20 PM in response to Nubz N.

    Hi Nubz, thank you for your reply..

    I have tried the steps, but i cant find the link to upload my sales receipt.

    the page showed after entering the serial number and code is just "validate your purchase date" and it went error again.

     

    Best regards,

  • by Nubz N.,

    Nubz N. Nubz N. Jan 22, 2016 6:19 AM in response to BartosJr
    Community Hosts
    Jan 22, 2016 6:19 AM in response to BartosJr

    Hi BartosJr,

     

    If you can't Update device information online, then the next step would be to Call us to update your information as above.

     

    Take care.