Param17

Q: Popup's are not blocking in iphone

I have tried many popup blocking apps but popups are not blocking in safari and any other browser, when i open any site is not opening other popup like update your iphone and virus found are showing every time and sometimes it opens the app store and asking for download apps, it is very irritating i cant open sites.only facebook.com, google.com and apple.com and some major sites are opening, on same network other mobile works fine, the screenshot os iphone shows the two main sites ( hid..............hcc.com and tradeadexchange.com) which open first and then many other sites then finally i found me app store, please FIX this...IMG_0318.PNG

iPhone 5s, iOS 9.2

Posted on Jan 15, 2016 11:34 PM

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Q: Popup's are not blocking in iphone

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  • by sterling r,

    sterling r sterling r Jan 17, 2016 8:02 AM in response to Param17
    Community Specialists
    Jan 17, 2016 8:02 AM in response to Param17

    Hello Param17,

     

     

     

    It sounds like you are getting redirected to other sites, have popups, and other malware related issues in Safari on your iPhone. I would erase all the website data on your phone first:

     

    To clear your history and cookies from Safari in iOS 8 or later, tap Settings > Safari > Clear History and Website Data. In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data.

    To clear other stored information from Safari, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.

    Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.

    From: Safari web settings on your iPhone, iPad, and iPod touch

     

    Then quit Safari, and try again:

     

    Force an app to close in iOS

    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.

    2. Swipe left to find the app you want to close.

    3. Swipe up on the app's preview to close it.

     

    Thank you for using Apple Support Communities.

  • by Param17,

    Param17 Param17 Jan 17, 2016 8:29 PM in response to Param17
    Level 1 (0 points)
    Jan 17, 2016 8:29 PM in response to Param17

    Hello Sterling,

                          I tried by clearing history and data of safari but didn't work, then i tried by disabling the java script, it works and popup's are stopped but the browser become very old fashionable, and now browsing becomes difficult many of important features are not working such as google instant and many more.... please tell me what can i do?

  • by Param17,

    Param17 Param17 Jan 17, 2016 10:44 PM in response to sterling r
    Level 1 (0 points)
    Jan 17, 2016 10:44 PM in response to sterling r

    Hello Sterling,

                          I tried by clearing history and data of safari but didn't work, then i tried by disabling the java script, it works and popup's are stopped but the browser become very old fashionable, and now browsing becomes difficult many of important features are not working such as google instant and many more.... please tell me what can i do?

  • by sterling r,

    sterling r sterling r Jan 21, 2016 12:48 PM in response to Param17
    Community Specialists
    Jan 21, 2016 12:48 PM in response to Param17

    Thank you for the update! Since the issue persists, backup your device to iTunes, then restore it as new and verify that it works. 

     
    How to erase your iOS device and then set it up as a new device or restore it from backups

    If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself. Normally for this kind of issue this process is not necessary but it's really all I can think of as a next step.

  • by Param17,

    Param17 Param17 Jan 22, 2016 4:24 AM in response to Param17
    Level 1 (0 points)
    Jan 22, 2016 4:24 AM in response to Param17

    Hello Sterling,

                         When i try on cellular data then there is not any issue of popups or adds in safari, it going fine on mobile data network, is it any problem in my wifi network?? or i really need to restore because i can't restore, my iphone is just 15 days old and already restored, and my previous iphone which was 4s also had this problem.

  • by Param17,

    Param17 Param17 Jan 22, 2016 4:26 AM in response to sterling r
    Level 1 (0 points)
    Jan 22, 2016 4:26 AM in response to sterling r

    Hello Sterling,

                         When i try on cellular data then there is not any issue of popups or adds in safari, it going fine on mobile data network, is it any problem in my wifi network?? or i really need to restore because i can't restore, my iphone is just 15 days old and already restored, and my previous iphone which was 4s also had this problem.

  • by sterling r,

    sterling r sterling r Jan 24, 2016 2:31 PM in response to Param17
    Community Specialists
    Jan 24, 2016 2:31 PM in response to Param17

    It almost sounds like there could be an issue with your router. You can try making sure your router is set up using the recommended settings for iOS device:

     

    Recommended settings for Wi-Fi routers and access points

     

    If you had restored the new phone from a backup of the old phone then it is possible that the issue could have been restored to the new phone from the backup. So if setting your router up with the recommended setting doesn't resolve the issue and you did restore from a backup of your previous device then I would try restoring it as new to see if it works then:

     

    How to erase your iOS device and then set it up as a new device or restore it from backups