Kikrok

Q: Problem with netflix on Apple TV 4

I just bought a new Apple TV 4 to replace the previous version I owned for a year. The thing is, from time to time I can't even connect to my Netflix profile page (a problem I never had before).The loading starts (red circle in the middle of black screen, with the name Netflix in the  bottom right corner), but freezes until it sends me back to the apple TV menu. My only solution is to completely disconnect internet and to relaunch. Then it works for a couple of days, until doesn't. Same problem always comes back. I plugged my Apple TV 3 back: no problem.

 

Anyon else had that problem ? And a solution ?

 

Thanks.

iMac, iOS 8.1.3

Posted on Nov 13, 2015 4:44 PM

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Q: Problem with netflix on Apple TV 4

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  • by RobFocus,

    RobFocus RobFocus Jan 2, 2016 8:53 AM in response to Kikrok
    Level 1 (1 points)
    Jan 2, 2016 8:53 AM in response to Kikrok

    I've been having this same problem and I was wondering if my unit was defective and I should exchange it, but if other people are having the same issue I guess it's a problem with the app. I already tried uninstalling and reinstalling the app, it works at first but it happens again eventually. Most times the only thing that works is to unplug and plug the Apple TV. Even then, after a day or two it happens again.

  • by sonnyfrombuckeye,

    sonnyfrombuckeye sonnyfrombuckeye Jan 2, 2016 10:38 AM in response to Kikrok
    Level 1 (5 points)
    Jan 2, 2016 10:38 AM in response to Kikrok

    I'm having troubles with my CBS All Access app. After watching a video for a while,, hitting the MENU button to stop playback and go to the previous menu is met with an indefinitely spinning wheel on a black screen. The only way to get around this is by force-quitting the app and re-launching. It would seem that video playback is an issue across multiple apps on Apple TV 4. Based on this, I'd say it's an Apple issue. The apps are simply using Apple's devkit and standardized system functions to present their content. I'm putting this on Apple.

  • by vazandrew,

    vazandrew vazandrew Jan 2, 2016 10:44 AM in response to sonnyfrombuckeye
    Level 6 (19,023 points)
    Apple TV
    Jan 2, 2016 10:44 AM in response to sonnyfrombuckeye

    This is a thread for Netflix, it's best to create a separate one for your issue. In any case,  the apps are developed by 3rd parties and just like when there is such an issue on another platform it is the developers responsibility to fix it.

  • by Little Dick,

    Little Dick Little Dick Jan 3, 2016 10:47 PM in response to Kikrok
    Level 1 (0 points)
    Jan 3, 2016 10:47 PM in response to Kikrok

    Hi, I was experiencing this exact same problem and in my case I found the solution.  I use a DNS IP address provider (Unoelly in my case) and I had the DNS server addresses, both primary and secondary, programmed into the Apple TV Gen 4 unit.  I removed these and programmed the Primary and Secondarty DNS server addresses direclty into my DSL router - the dropouts and freezes stopped altogether.  Incidentally, my Gen 2 unit works just fine with the Primary IP address programmed into it - weird!  Hope this helps. 

  • by MsCopernic,

    MsCopernic MsCopernic Jan 14, 2016 7:57 AM in response to Kikrok
    Level 1 (4 points)
    Apple TV
    Jan 14, 2016 7:57 AM in response to Kikrok

    Same thing here, I have done all the recommended procedures, my APT 4 is wired and I'm experiencing problems with Netflix. This is frustrating !!!

  • by Hozom,

    Hozom Hozom Jan 14, 2016 12:38 PM in response to MsCopernic
    Level 1 (0 points)
    Jan 14, 2016 12:38 PM in response to MsCopernic

    Guys,

    I don't have a solution, but I want to add myself to the list. I have the same problem. It's indeed a sw issue of the Netflix app. Hope someone is following this thread

  • by judi_tn,

    judi_tn judi_tn Jan 14, 2016 6:18 PM in response to Kikrok
    Level 1 (0 points)
    Jan 14, 2016 6:18 PM in response to Kikrok

    It's not just Netflix.........

  • by dudelar,

    dudelar dudelar Jan 16, 2016 11:08 AM in response to Kikrok
    Level 1 (4 points)
    Jan 16, 2016 11:08 AM in response to Kikrok

    I'm having the exact same issue. I can get it to work eventually but I've already deleted and re-installed the app twice now. Last night it froze up on the red circle screen again. I have netflix set-up through a playstation 3 and it works fine so it's definitely either a problem with the app itself, how it integrates with apple tv 4 or netflix needs to fix something on their end. anybody discover anything new?? VERY frustrated

  • by dudelar,

    dudelar dudelar Jan 16, 2016 11:18 AM in response to dudelar
    Level 1 (4 points)
    Jan 16, 2016 11:18 AM in response to dudelar

    also, other apps work just fine (hulu/pbs etc...) it's only netflix that freezes

  • by dudelar,

    dudelar dudelar Jan 16, 2016 11:49 AM in response to dudelar
    Level 1 (4 points)
    Jan 16, 2016 11:49 AM in response to dudelar

    I just had a lengthy chat with Netflix customer service. They were very helpful and stated that it does seem to be a Netflix issue and that they've received multiple complaints about it and their engineers are aware and working on it. Hopefully it will be fixed quickly

  • by MsCopernic,

    MsCopernic MsCopernic Jan 22, 2016 9:42 AM in response to neomyth
    Level 1 (4 points)
    Apple TV
    Jan 22, 2016 9:42 AM in response to neomyth

    Curious. I also contacted Netflix and they told me that I should contact Apple, they are 100% sure that their app is working perfectly ..

  • by MsCopernic,

    MsCopernic MsCopernic Jan 22, 2016 9:45 AM in response to Kikrok
    Level 1 (4 points)
    Apple TV
    Jan 22, 2016 9:45 AM in response to Kikrok

    This morning I unpacked my old APT3 and installed it back. I'm using it only for Netflix and the APTV4 for the rest. I hope that some day a solution will appear. Just in case, both devices are connected to the same switch, just in case that someone may insist that this is a network problem.

  • by vazandrew,

    vazandrew vazandrew Jan 22, 2016 10:04 AM in response to MsCopernic
    Level 6 (19,023 points)
    Apple TV
    Jan 22, 2016 10:04 AM in response to MsCopernic

    The issue would be with their app and it is their responsibility to look into it, they are just giving you the runaround.

  • by MsCopernic,

    MsCopernic MsCopernic Jan 22, 2016 10:16 AM in response to vazandrew
    Level 1 (4 points)
    Apple TV
    Jan 22, 2016 10:16 AM in response to vazandrew

    I completely agree with you, no one (Apple/Netflix) is taking resposability with this problem, at least not publicly.

  • by LeonardCohen2010,

    LeonardCohen2010 LeonardCohen2010 Jan 24, 2016 2:34 PM in response to Kikrok
    Level 1 (0 points)
    Jan 24, 2016 2:34 PM in response to Kikrok

    So we have a Apple TV 4 & Apple TV 2 & ONLY the Apple TV 4 has a Netflix goes to black screen problem.

     

    We uninstall the Netflix app & reinstall it & it will work once & then black screen again.

     

    The Generation 2 Apple TV works just fine.

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