agershun

Q: I bought iPhone 6s without the contract. When I tried to activate it, I cannot, because "The SIM is not supported...". Apple support denies to help me even to say what company locked my new legally purchsed iPhone. What to do? I

I bought the new iPhone 6s at Target Store without the contract. When I put my SIM card, iPhone infomed me that it can no be activated,

The phone is new, legal, covered by Apple's warranty accroding it's database.

 

I called to Apple support two times, they said that it was locked by someone, but even can not say the name of the company, who locked it and why.

 

So, Apple support just reccomended me nothing. NOTHING! They even did not provide me the name of the manager who can help me in such situation.

 

I called to T-Mobile, thay said that they didnot lock this device.

ATT even did not answer on all my requests.

 

Now I got dead  gold iBrick. What to do?

 

PS. I am totally disappointed with Apple policies and it's support. It is terrible that the company with such brilliant products has such terrible attention to it's legal customers.

iPhone 6s

Posted on Jan 22, 2016 3:01 AM

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Q: I bought iPhone 6s without the contract. When I tried to activate it, I cannot, because "The SIM is not supported...". Apple suppo ... more

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  • by thunderzzz,Helpful

    thunderzzz thunderzzz Jan 22, 2016 3:10 AM in response to agershun
    Level 6 (8,379 points)
    Notebooks
    Jan 22, 2016 3:10 AM in response to agershun

    Go to the place where you have purchased this phone and ask for a refund.

  • by agershun,

    agershun agershun Jan 22, 2016 3:14 AM in response to thunderzzz
    Level 1 (0 points)
    Jan 22, 2016 3:14 AM in response to thunderzzz

    Unfortunately, I am now in the opposite side of the Earth now, and I realized that this is a problem only here (I successfully used T-Mobile prepaid while I was in US). Anyway, Of course, I will try to send the phone back and ask friends to solve this problem, but this is a big HEADACHE boucht for big money,

     

    Thank you!

     

    PS. I think this is sole Apple company responsibility to solve this questions, because they have database of all devices and contracts, and the telephone covered with warranty.

  • by LACAllen,

    LACAllen LACAllen Jan 22, 2016 4:08 AM in response to agershun
    Level 5 (5,042 points)
    iCloud
    Jan 22, 2016 4:08 AM in response to agershun

    Apple does not have a database with all phone contracts in it.

     

    Apple has no involvement with the locking or unlocking of your phone. carriers are the only companies who can lock or unlock phones.

     

    You're angry at the wrong people.

  • by dilbert41,

    dilbert41 dilbert41 Jan 22, 2016 4:53 AM in response to agershun
    Level 4 (3,582 points)
    iTunes
    Jan 22, 2016 4:53 AM in response to agershun

    Buying a phone without a contract is not the same as buying an "unlocked" phone.  You probably bought a "sim free" phone, which locked to the first sim that you placed in it.  In your case this would be T-Mobile.  That is where you need to direct your questions.

  • by agershun,

    agershun agershun Jan 22, 2016 10:54 AM in response to dilbert41
    Level 1 (0 points)
    Jan 22, 2016 10:54 AM in response to dilbert41

    I already called to T-Mobile support, and they promised, that they never locked my iPhone (we check it twice with EMEI). This was a my first guest, but I was failed. Honestly, their support was perfect: they provided me all information I need.

     

    The problem that Apple did not provide me any information who locked the phone, so I can not reach that company.

     

    I guess that it is AT&T, but their device support is not accessible at all. at all.

  • by agershun,

    agershun agershun Jan 22, 2016 11:03 AM in response to LACAllen
    Level 1 (0 points)
    Jan 22, 2016 11:03 AM in response to LACAllen

    @LACAlien I am not angry to Apple support operator at all - he was polite, even did not helped me.

     

    But I am very angry to people who is responsible for my problem: people who created these rules against legal loyal customers. iPhone is their equipment, and they are owned of registration database.

     

    I am very angry that nobody from Apple support want to be involved into their customer problem (I just received regrets, but I need the support).

     

    BTW Apple already knows everything about me (and not only contract details), so they can HELP ME.

  • by agershun,

    agershun agershun Jan 22, 2016 11:08 AM in response to dilbert41
    Level 1 (0 points)
    Jan 22, 2016 11:08 AM in response to dilbert41

    @dilbert41 - Honestly, I do understand the difference between "free of contract" and "no SIM-card" options. I already bought "free of contract" phone a year ago, and it worked fine. What happen now... I do not understand.

     

    Thank you for you try to help me, I will try to follow you advices!

     

    Also I hope that Apple people monitor this community, and may be someone wants to help me in my locked situation.

  • by agershun,

    agershun agershun Jan 22, 2016 11:10 AM in response to dilbert41
    Level 1 (0 points)
    Jan 22, 2016 11:10 AM in response to dilbert41

    @dilbert41 - Honestly, I do understand the difference between "free of contract" and "no SIM-card" options. I already bought "free of contract" phone a year ago, and it worked fine. What happen now... I do not understand.

     

    Thank you for you try to help me, I will try to follow you advices!

     

    Also I hope that Apple people monitor this community, and may be someone wants to help me in my locked situation.

  • by LACAllen,

    LACAllen LACAllen Jan 22, 2016 2:39 PM in response to agershun
    Level 5 (5,042 points)
    iCloud
    Jan 22, 2016 2:39 PM in response to agershun

    They CAN'T help you.

     

    Apple does not lock or unlock phones. It has nothing to do with your loyalty or honesty.

     

    Apple has no knowledge of your phone contract.

     

     

    Why do you think this? You're chasing the wrong company.

  • by ChrisJ4203,Helpful

    ChrisJ4203 ChrisJ4203 Jan 22, 2016 8:18 PM in response to agershun
    Level 9 (58,708 points)
    iPhone
    Jan 22, 2016 8:18 PM in response to agershun

    To start with, Target in the US does not sell unlocked phones, they never have. You purchased a device locked to a US carrier, that is why your SIM will not work. Apple does not unlock phones, they cannot help you. You will need to check that Target receipt to find out who that device is locked to. Your other issue is the fact that your device's warranty is only valid in the US. Not a very good idea to purchase an iPhone in a country you do not intend to use the device in.

     

    As far as your statement regarding Apple monitoring the community and helping, that isn't going to happen either. This is a user to user support forum, and Apple does not participate here. Only the carrier your device is locked to can unlock the device, Apple does not unlock phones. The only place right now that can help you is the Target where you purchased the device and tell you what carrier it is locked to. From there, you will need to contact that carrier and see if they provide unlocking services. If they do, ask if you qualify for an unlocked. If you do, then follow their instructions. If you do not, then you are out of luck.

  • by agershun,

    agershun agershun Jan 22, 2016 8:19 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jan 22, 2016 8:19 PM in response to ChrisJ4203

    Guys, thank you for the answers!


    I am simply out of luck" and was  simply fooled  by this "no contract" option by these companies.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 22, 2016 8:23 PM in response to agershun
    Level 9 (58,708 points)
    iPhone
    Jan 22, 2016 8:23 PM in response to agershun

    You have to understand, that certain statements regarding cellular devices differ in different countries. The idea of SIM Free and Unlocked phones is rather new in the US, as subsidized phones and contracts were always the way to get phones here. Those things are changing. Used to be the only way to purchase an unlocked device in the US was to purchase it directly from the Apple Store. In many European countries, locked phones cannot be sold, so there is a different expectation when it comes to purchases. Then comes the regional phones, that support different LTE bands, and the fact that the iPhone warranty is not international, only valid in the country of purchase. Way too many reasons not to purchase a device outside of the country you are going to use it in. Maybe you can sell your device to someone in the US via eBay or something like that and then use that money to purchase one in your home country. Good luck.

  • by agershun,

    agershun agershun Jan 22, 2016 9:07 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jan 22, 2016 9:07 PM in response to ChrisJ4203

    The phone was purchased at full cost ($799), so it was not subsidized. And it was sold by official dealer and purchased by me as "no contract" phone especially to prevent this locking situation.

     

    Unfortunately, there is no information about the such important difference between Apple Stores and their (even major) dealers.

     

    BTW "iPhone warranty is not international" - I am not sure, but I will check,,, At least for this phone the technical support is international (according Apples databases).

     

    Anyway, thank you again for advices. I will continue to fight

  • by Ethmoid,

    Ethmoid Ethmoid Jan 23, 2016 1:15 AM in response to agershun
    Level 6 (11,262 points)
    Jan 23, 2016 1:15 AM in response to agershun

    NO - you are incorrect.  No warranty on the iPhone is an international warranty.  Warranty on the iPhone is country specific, so if you purchased the phone in the US, the warranty is only covered for the US, with the exception of Europe, where the EU is considered to be one country.

     

    If you think about it logically, warranty for the iPhone cannot be international, because there are so many makes and models of phones that differ between countries to accept different LTE and 4G signals.

     

    iPhone warranty is NOT international.

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